55 comments found.
Hi, the update ins’t appearing on the wordpress udpates tab, nor in the envato market section. How can I update the theme?
Hi there,
I forgot to update the version number in the theme. This is fixed now. You can either re-download the theme on ThemeForest or keep your current version which is in fact the latest.
Thanks for letting me know!
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Thanks, but on my wp it says the version is 1.5.1, and the update log says it is 1.5.3.
Is it possible to update via the Envato Market plugin, like the previous versions, or do I have to re-download the theme? Would this cause any problem?
An new update will be available very soon.
You will be able to update via the Envato plugion
I hope it will help.
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Hi,
Since the last (automatic) update of the theme, my site doesn’t function anymore. I have all last updates and PHP requirements are fine.
It seems to be a problem when I activate the WP Bakery plugin, then it says: This theme failed to load properly and was paused within the admin backend.
If I deactivate the WP Bakery plugin, the site works, but not properly…
Thanks for your support! Jonas (www.jonasmalfliet.com)
Hi there,
I’m currently uploading the update with the fix. It will be availble very soon. Please re-download the theme in a couple of hours.
Kind regards.
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Thanks! Should I reinstall the theme? WP doesn’t mention any available update for the theme.. ?
Yes, please re-install the theme to fix this. It was kind of an emergency update so it wasn’t logged as a new version.
Kind regards.
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When I updated to Version: 1.4.6 all of the release pages were screwed up. Now it says “There has been a critical error on this website. Learn more about troubleshooting WordPress.” on each release page or it just goes black. I’m not paying +$58 to renew my support. I’d rather spend that money on a new theme.
Hi there,
I will need further details to be able to help you. First, be sure that your WordPress installation, theme, and plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL, and temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Join the newsletter to get the latest news and offers.
After double checking there no known issue with the latest version of WordPress (6.1) and the theme and plugins up-to-date.
Please enable WP_DEBUG so we can get to know more about this: https://wolfthemes.ticksy.com//article/12805/Talk to you soon
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Hello, can your players use Vimeo embedded videos instead of just mp3 and have the same functionality and looks? Same as mp3 play next shuffle but instead using Vimeo ID video links. Thanks
Hi there,
There is no vimeo playlist feature available in the theme, however if you’re looking for video features, I recomend checking out Superflick theme which have this kind of functionality.(video slider, carousel etc.) https://preview.wolfthemes.live/superflick/landing/I hope it helps.
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Hi, is it possible to add a scroll option to the homepage tour dates block?
The client for whom I set this up wants to show a lot of events and wants a scroll option so that this block does not take up a lot of space.
Thanks
Hi there,
Hi there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will be happy to help you as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Theme not installing properly, have reached out to your support, waiting for reply.
Demo content is corrupt, getting 404 on install, please reply asap
Hi,
Here is some information about importing the demo content https://wolfthemes.ticksy.com/article/11680/ https://wolfthemes.ticksy.com/article/11656/ If you have trouble importing the demo content using the one-click demo importer plugin, I recommend using WordPress-Importer v2 plugin. It works fine even for hosts with low server settings. To use this plugin instead of the default importer plugin, deactivate “WordPress Importer” and install and activate this one instead. https://github.com/humanmade/WordPress-Importer https://wolfthemes.ticksy.com/article/11656/ For more help, please post a ticket in the support forum. We will reply as soon as possible. https://wolfthemes.ticksy.com/If you already have posted a ticket, please note that we don’t process tickets on week-ends, so please be patient.
Please note that we provide installation services: http://wolfthemes.com/servicesAll the best.
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Hi, I started publishing events with your Events feature but I see that in mobile one field disappears, so I see only the title of the event but not location. And if I set the calendar not to link to single event page (as I want, I have small events) in mobile I can’t see where the event will take place. Is there a way to fix this? Thanks in advance.
Hi there,
On mobile, the event table shrinks to display the least info possible. So only the date, city and ticket button are shown.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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thanks.
Hello, I was trying to access the discography plugin settings, but I get a Message saying “Sorry, you are not allowed to access this page.”. Any hints?
Hi there,
Be sure that you user role is “admin” if you want to be able to use everything correctly. https://wordpress.org/support/article/roles-and-capabilities/I hope it helps.
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Hello, Thanks for the answer. I am logged in as Administrator, and yet it’s not working…
And by the way, this is happening with all the WolfTheme plugins I have, but not with the others
Hi there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Done, thanks!
Hi there, Awesome theme, by the way. Found just one thing that bothers me though. How do I change the image that gets “previewed” when I share my whole website. For example, on facebook, I get the attached image as preview (which is actually my logo). I would like to have control over which image to be previewed but WHERE do I find it?
Thank you for an awesome job on that.
Hi there,
By default the featured image is used. If you want to have control over this, I recommend using Yost SEO plugin.
You will be able to set a specific image for this purpose.
I hope it helps.
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How can I change the font size for various elements? Could not see an option in the theme panel.
Hi there,
There is no font size option for all element.
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Hi, In the blog posts page, Is it possible to move the post title and meta to above the featured image?
Hi there,
Unfortunately, this is not an option built into the theme and we don’t provide support for theme customization. However, we provide customization services for our themes. https://wolfthemes.com/services/Feel free to let me know if you’re interested or if you have any questions.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind Regards
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Hello, I love this theme but I have an issue with WPML language switcher. I contacted WPML and they said: “Since issue us happening only with this theme, and theme is not officially on our list of compatible themes, some issues may happen.
I suggest you contact theme support, since they will probably know better which code is causing it, and if they need our help they are free to contact us and join our global program.s”
I can`t contact support because my support has ended. The problem is that WPML language switcher on kayo theme does not display correctly. https://prnt.sc/1qvu651 The dropdown is always open and 2nd language is invisible.
Hi Kayo, I wonder why all of the sudden I cannot see what is on my pages at all. Like the site is working online and all is up but when I go to Wordpress there is nothing, and I don’t speak about even page or similar but regular pages. It is really annoying because I want to change things sometimes, it seems like free pages are better than the buying ones, at least I can change text and everything in time. What do you think the problem is? Thank you
Hi there,
This is difficult to help without any further details. First be sure that your WordpPress installation, the theme and all plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL and a temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/
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Hi, the thing is my support is over and now I am really struggling with thinking should I buy The Page Builder (which I really wanted, that’s why I purchased Kayo theme at the first place) or should I renew the support, and I don’t really trust that I won’t have the same issue in 6 months. My site is working just the Page Builder has some serious issue with this theme because it won’t update as a plugin and every page that I enter through Wordpress won’t show Page Builder at all, that means I am stuck with what ever I put on the pages before. Could you please be very clear on how to deal with Page Builder in relation to your Kayo Theme, I am sure you have valuable info I can use. Thank you.
Hi there,
First, be sure that the PHP version on your server is at least 7.4.
You don’t need to purchase the page builder license unless you want automatic updates. The latest version of the plugin is already included in the current version. https://wolfthemes.ticksy.com/article/12629/ https://wolfthemes.ticksy.com/article/11671/Besides that, as said earlier, I can’t help you without further info.
There is no known issue about this. Agin, be sure that the theme and all your plugins are up-to-date. This bug might come from a 3rd party plugin. Try to deactivate all your plugins and activate them one by one to find out which one is causing this. ( Please note that we don’t provide support for 3rd party plugins. )
I hope it helps.
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Hi – we’re attempting to use the free download link in the track list like on this page of your demo. https://preview.wolfthemes.live/kayo/release/release-8/. In the demo when you click on the download button the file downloads. On our page, the file opens and starts playing in browser. https://kimberleylocke.me/christmas-in-july/ There are not a lot of settings in the track list, so we’re not sure if it’s not functioning as expected or if we’re missing anything. WP, Theme, and Plug-ins are up-to-date. Thanks.
Hi there,
The download link is a simple link to the file so it open the file in your browser. One must use right click > save as to download the file directly.
I hope it helps.
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Got another question! The Wolf Gram plugins for my site are not showing 100% compatible with the latest version of WP and I am unable to update them. Will you be doing update soon?
Hey there,
I recommend moving to the new plugin we use in our themes: https://wordpress.org/plugins/instagram-feed/I hope it helps.
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Hey – loving the Theme but I don’t have any idea how I can fix the mobile view of my site. Maybe somebody is smarter than me and wanna have a look: http://2020.kettcar.net/
Little Support would be AWESOME. THANKS IN ADVANCE!!!
Hi there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access and we get back to you quickly! https://wolfthemes.ticksy.com/Kind regards.
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Hello, I get the following message on all of your plugin update notifications: “There is a new version of Wolf Playlist available. View version 404 – Not found | We searched the space, but we could not find the page you are looking for. details or update now.” If there a way to fix this? Thanks!
Hi,
Di you try to update despite the error message? If for some reason is doesn’t work, send me an email to help@wolfthemes.com and I will end you the last version of the plugins.
Anyway, Im working on it and it will be fixed ASAP.
All the best.
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Hi, I have issues with my site, it seems WPBakery Page Builder is the problem. Do I need to buy additional premium licence for that plugin, wasn’t that included in this theme? Thank you
Message I get: “There is a new version of WPBakery Page Builder available. View version 6.6 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hi there,
You don’t have to activate WPBakery Page Builder or Slider revolution and they’ll work for you regardless of that.
You can simply ignore these messages as bundled plugins do not require activation or registration.
Any time the plugin is updated, you will find the latest version of the plugin in the config/plugins folder of the theme.
More info here: https://wolfthemes.ticksy.com/article/12629/
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Hi, WPBakery Page Builder actually disappeared from my page. Could you please help because my page doesn’t work (I cannot update anything on page because of that).
Hey there,
Just in case, WPBakery Page Builder Extension plugin requires an activation. Please follow the instructions here: https://wolfthemes.ticksy.com/article/13268/This is difficult to help without any further details. Please provide a screenshot of the issue, your page URL or even better, please post a ticket in the support forum with screenshots, your website URL and a temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/
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Hey there, I try to build my page for the tour list. I have created a page for events and several dates for testing. Even some that have already been played. However, the past dates are not displayed. How can I set up the page to look like the theme demo page with upcoming and past events: https://preview.wolfthemes.live/kayo/events/tour-list/
Thanks.
Hi there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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After updating to version 1.3.2, it is not possible to disable the page loading animation. How can this problem be solved?
Hi there,
I didn’t change anything regarding loading animations. For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/I will update the theme if there is anything.
All the best.
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Hello!
Where can I download a new version of WPBakery Page Builder 6.4.2?
Thanks!
Hey there,
Please send me an email to help@wolfthemes.com
Kind regards
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