Fast friendly support. Flexible tool. Many possibilities.

Good theme if you need a solution for done deal. You just remove what you need, change some images, tweak few things but keep the overall looks - works fine.
But if you want to tweak it a little more, add some custom code, then you get into the problems. The core theme options are very limited and little buggy.

ie. changing the theme overall color, does not change that color on whole theme so you need to change it with some custom css for certain things. Most of those issues we resolved without problem, some we had to contact support and they managed to fix some, but not all and tbh it took a while.
After waiting for more than a week for customer support to give us some info how to fix really quick changes in css, we found eventually someone who solved all our issues in 10 mins.

Overall, a decent simple theme if you want to stay in the borders of their options, if you need some deeper customization, pick some theme with more robust set of options that will give you better control of the things.