212 comments found.
Hello, I don’t see anywhere the option to embed static blocks in WPBakery. I need to embed the same block on many of my subpages. How to do it?
Hi there,
Thank you for reaching us! You can always save a Row as a template.
When saving the Row as template:
https://i.imgur.com/XUF8dW3.png...you need to enter the Template Title and hit the button Save changes next to the input field to save the template:
https://i.imgur.com/aMgjJVQ.pngWe hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks for the quick response. Unfortunately templates don’t do the function of static blocks. What I mean is that by changing one thing in a static block I change that thing in all places on the page. With templates this is impossible. Do you have any other way to do it?
Hi,
Unfortunately no, this is not a feature of the theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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Hi the front end editor WPB doesn’t work … Still have only back end. Anyone got a solution ?
Hello,
Please check this article – How To Enable WPBakery Frontend Editor and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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Hi there,
I would like to buy the themse but before can you answer my Pre-sale Questions? Thanks!
1. Does the theme include full featured booking system? Can this be sync with google calendar? Can client cancel an appointment? 2. Is the theme compatible with polylang? 3. Is the theme compatible with WPML? 4. Is the theme compatible with Calendly?
Thanks!
Hello,
Thank you for taking interest in our theme!
1. The booking form showcased here is added with Contact Form 7 plugin, which means that the admin will get an email with information from the contact form. There are some 3rd party plugins for syncing Contact Form 7 and Google Calendar, however, we haven’t tested them so we cannot guarantee their compatibility and that everything will work as intended.
2. 3. When it comes to creating multi-language website with our themes we recommend checking this article – How To Create A Multi-Language Website.
4. We haven’t tested our theme with this plugin, so we cannot guarantee it’s compatibility.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello. I recently updated to the latest version of the theme but the side area menu has disappeared from my site and I cannot see the option to enable it as per the documentation. Has this feature been removed from the theme?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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hello,
I have already bought your themes, do I need to purchase another copyright for WPBakery Page Builder?
please update WPB
Hello,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is. You can read more about it here.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I’m a job provider here in Envato and I installed our theme for a buyer, I follow all the installation steps but I get many error during the installation and at the end I get an error that says:
Fatal error: Uncaught TypeError: array_slice(): Argument #1 ($array) must be of type array, string given in /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php:96 Stack trace: #0 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php(96): array_slice(‘Array’, 1) #1 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(307): kendall_elated_google_fonts_styles(’’) #2 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/script-loader.php(2115): do_action(‘wp_enqueue_scri…’) #5 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts(’’) #6 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #7 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #8 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/general-template.php(3042): do_action(‘wp_head’) #9 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/header.php(12): wp_head() #10 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template.php(770): require_once(’/homepages/31/d…’) #11 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template.php(716): load_template(’/homepages/31/d…’, true, Array) #12 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #13 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/full-width.php(6): get_header() #14 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template-loader.php(106): include(’/homepages/31/d…’) #15 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-blog-header.php(19): require_once(’/homepages/31/d…’) #16 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/index.php(17): require(’/homepages/31/d…’) #17 {main} thrown in /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php on line 96
Could you please help with this issue? Thank you in advance for your help.
Regards, Arlain
Hello,
Thank you for reaching us!
If you perhaps have PHP version 8, please try to get it back to 7.4. There are some bigger changes in PHP 8 version and our development team is working on it to make it compatible with the 8 version.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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Hi,
I’ve installed this theme, first received an elated error, then when I finally got it installed, had a critical error..
I’ve now got it installed and tried importing a demo and just have a blank screen.
Is there any way to get to this theme to work? I’ve literally just purchased it this morning and cannot get it to work whatsoever. I’ve tried the classic widget plug-in but no joy.
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
www.be-laser.co.uk
I tried to submit ticket via your usual ticketing system but this theme wasn’t coming up in supported items. However obviously 6 months is included with my purchase, from around 3 hours ago.
Thanks
Hi there,
Thanks for writing in! Please in order to submit a ticket do check if you have selected the correct profile (Elated) and theme (Kendall) since we do see that the theme is present on our Help center and you will be able to select it.
This is something that should be checked from our support team as we are sure they can investigate and help.
If you are somehow still having an issue submitting a request you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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This Theme is not being updated for quite a long time and I see that there are many functionalities are not working. Specially in WooCommerce, Cart and Checkout Pages. The are some problem in Widget, Widget page is not opening and many others.
Are you still working on upgrading this theme?
Why this delay in a theme update which gets a sell of almost 1700+
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
Qode Interactive
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Thanks, I have sent one email to helpcenter@qodeinteractive.com.
Hi there,
Thank you, our team will for sure help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi Support
Problem: Google Map embed link not reflecting to the site
Our Website: https://www.whooshcloud.com/thebyuti/contact-us/
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site and screenshot of your shortcode settings from the backend and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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Hi, when will you be doing an update? WooCommerce is saying that the there are outdated copies of some WooCommerce template files. Thanks
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes and at the moment we don’t have any ETA when this update will come out. We hope that the update will be available soon.
Regarding the outdated WooCommerce files message that you’re getting, please check the following article: What To Do If You Get The ‘Outdated Files’ WooCommerce Message.
Support
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I just bought this theme and ran the import function. After the import I can see the homepage layout like it should be. However every part that I’m trying to replace by own content ends in an critical error (even in the wordpress customizer). This is not ok, since I would like to create an actual website based upon the theme I’ve just purchased. If there is no fix than I want a full refund. Hopefully there is a fix because I like the layout.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Elated Portfolio part of
Qode Interactive
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Hi Kendall theme developers,
I’m using your theme, but I’m having trouble with woocommerce dashboard. I get a 500 internal server error.
On Themeforest I see that the template is compatible with WooCommerce 4.6.x and WordPress 5.5.x, but Woocommerce and Wordpress are much further along with their updates.
When will you come up with an update where the theme is compatible with the most recent version of Wordpress and Woocommerce?
I look forward to your response.
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, if you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
We couldn’t reproduce the 500 internal server error issue when accessing woocommerce dashboard on our local installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Then also navigating to widget page shows woocommerce error… unless i go through ‘customize’
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I changed header background image for each page but it’s not reflecting. Is there something i’m not doing right?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, first of all i appreciate your works on your products, and I wanted to ask after buying this product, does it contain an installer package which would exactly resemble the demo and if it could be customized? Thank you in advance.
Hi there,
Thank you for taking interest in our theme.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import you should follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature and in case you need further assistance you can submit a ticket at our Help Center and one of our support agents will gladly help you.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hi, wordpress backend has been displaying that the theme has some outdated files for Woocommerce. The one that is outdated is: ”/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0,”
Can we get this updated so there are no warning messages. Thank you =)
Hi there,
Please check this article – What To Do If You Get The Outdated Files WooCommerce Message.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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When will the theme be updated?
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes, our developers are working hard on preparing updates, and we release them one by one. We hope that update will be available soon.
If you have further questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Good. I will wait for an update. Since at the moment (WP 5.7-5.8) there are several errors in the theme. And the appeal to the Help Center, unfortunately, can not solve any of my problems.
Hi again,
Please provide your ticket ID here so we can check.
Support
Elated Portfolio part of
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- 127189 (solved myself) #131612 (Open)
Hi there,
Ticket #131612 is answered now, so feel free to check the ticket status.
Please continue the conversation on Help Center. Thanks
Support
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Hi … please help me in the right direction, I changed all color options in the theme options, but there is still on the menu and certain buttons the gold/yellow color. link: https://six.unique-design.co.za/ thanks
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hi,
This is my site https://friseur-filderstadt.com/ where i used theme Design is not supported on IPhone device can you please help?
Hello there,
Could you please submit a ticket at our Help Center, include the screenshots of the section you think don’t have the correct responsive behavior, and one of our support agents will check this and assist you further? Thank you.
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the burger menu doenst show up. how can i activate?
url to page: https://www.das-j-team.de/
fixed
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Elated Portfolio part of
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