611 comments found.
hi sir templet demo not working why sir ?
Hello, our demo website is not opening for you?
yes sir am web develper in different platform fiverr, Upwork etc….i have clients that i send kentha template sample to but they don’t go ahead in fiverr show an error……( this message may contain a suspicious link, and couldn’t be shown at this time) sir only issu with kentha templet not show clients …...and sir not open show kentha demo
Thanks for the notification, the issue was found and fixed. Basically an automatic update failed, and caused the “white screen of death”. Rare but possible… Your notification was very appreciated, have a great weekend!
ok sir thanks…....demo sir open but sir fiverr freelancer same issu not clear error ….( this message may contain a suspicious link, and couldn’t be shown at this time) I send a demo of kentha to the clients but it was not show to the client only show error….plz sir clear this issu thanks
I can’t see any issue here, do you have a screenshot please?
but how do i send the screenshot to you?
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Sorry… What do we have to do with your messenger warning notification?
Can I hide the menu only on the Home page? If yes, how?
Yes that’s possible, our support can help with this. To receive tech support please extend the support service. Regards
Hi I am a verified theme buyer and today after updating to the latest wordpress and plugins my site is not loading the framed pages. Everything was fine before the updates. I logged into your support site and there’s no where to Make A Ticket. Need you to look at www.kingsofoldschool.com
Hi, I’m sorry but you don’t have a support active for your license. Please extend the support service for technical help on this issue. We will gladly login and check what’s causing the issue.
Regards
Hi, I had to delete my Wordpress site and start over, and now I am unable to use my purchase code/license. It keeps saying error, I already have a website. Will you please fix this problem as soon as possible? What do I need to do? Or instruct me how to reach support as it keeps saying I can’t get to support because of the purchase code error.
Please email us at support@qantumthemes.com including your website url, user, password and purchase code. We will check it for you, and make sure all works fine. Feel free to specify which demo you want installed and we will take care of this for you.
Thanks
I just wrote to you. Thanks
Thanks, all done! Best regards and good luck with the project. Regards
Hello again, there is no change. I have entered the site and the license has not been activated, therefore I cannot work and I lose the weekend. Please help.
Hello No worries you don’t lose the weekend we are here to help.
Also, I’ve found the source of our communication issue: Gmail is marking your emails as dangerous ( https://capture.dropbox.com/bVkAI0OUHg0m8dxa )
I think the problem is something in your email named “mailtrack”.
I’m on your case right now. No, changing server doens’t make you lose the license at all, the license is only linked to the domain.
I’ll be back to you via email in a minute. Thanks for your kind collaboration, regards Igor
Hello. I bought this theme more than 6 months ago. but at the time, it said that it would always have updates. Now I’m trying to install a new demo, by updating, downloading and installing everything, but only the old demos appear in the WordPress importer. When I download from themeforest, version 4 of KENTHA is not downloaded. – Can you help me? Thank you
I also have to say that I have changed the domain, because we have changed the name of the project and now it does not allow us to update plugins. Is there a solution for this?
Hello, the available demos depend on the chosen page editor, some are for Elementor and some for wpbakery. About the domain, of you change domain you need to purchase a new license, one license is for one public installation. Best regards
Thanks for the quick reply. As I say, even though I choose Elementor, the new demos don’t appear… I don’t understand why.
Is there no way for you to verify that it is another domain and that it exists only on one website?
Deleting a previous installation doesn’t allow to make a new site with the same license… A license is like a movie ticket, finishing to see a movie doesn’t entitle to change room and see another… One license, one website… I’m sorry but that’s part of the deal otherwise prices would be different.
I just bought a new license. But it doesn’t work, it tells me that it has been installed on another website, I assume it will be on http, instead of https. Please I need help. It’s crazy
Hello! I see a new activation on darkklub.com for the recently purchased license, which makes me think this was solved. If you still need help please send the license key to our email support@qantumthemes.com and we will check the status.
It’s fin I found the answer
Ok
I do have one silly question that I can’t seem to find an answer to. How do I change the number of podcasts displayed within a podcast category for example
https://websitename.com/podcastfilter/free-audio-podcastsAt the moment it only displays 9. I did look at the archive-podcast.php file and changed ‘posts_per_page’ => 24, to ‘posts_per_page’ => 24, but that didnt seem to work.
that’s a function for the archive page, doens’t affect categories. You should need to write a function to override the default queries, that’s a bit more comples. For this type of solution you should please contact our helpdesk which can write a small plugin for you to achieve the result.
Best regards
Hi, I had to delete my Wordpress site and start over, and now I am unable to use my purchase code/license. It keeps saying error, I already have a website. Will you please fix this problem as soon as possible? What do I need to do? Or instruct me how to reach support as it keeps saying I can’t get to support because of the purchase code error.
Hello! Replied via mail. Regards
Dear QantumThemes,
I am Sultrio from KaineLabs. We are the author of the Youzify plugin. We found that there’s a conflict between your theme Kentha with BuddyPress. We tried to fix it only from our side, but unfortunately seems we need to discuss with you further regarding this.
If you don’t mind, can I have your email? I love to discuss this with you further and find an opportunity to work with you side by side to solve this issue. Since BuddyPress is a plugin with 100,000+ active users, in my humble opinion, it will be a good thing for you to make your theme compatible with BuddyPress. 
I am looking forward to hearing from you.
Best Regards, KaineLabs Team.
Hi Sutrio and thanks for contacting us. The issue might very well exist because of ajax page loading.
Making a plugin work with ajax page load is complex and expensive and that’s why we try to offer a full solution that doesn’t need many external plugins to work and contains pretty much all you need for an average target user.
If there is a conflict I’d recommend trying to disable Ajax and see if this fixes, which will provide an important hint by confirming that the issue is with ajax page load and not other functionalities.
This will allow to apply some easy solution to the problem by excluding specific pages from ajax page loading (as we do for instance with the Woocommerce checkout pages) and make the plugin compatible with our theme.
Hello QantumThemes,
Thank you very much for your reply.
Can you guide me how to disable Ajax on your theme? Because I have disabled Ajax Loader plugin but it won’t help unfortunately.
Best Regards, kaineLabs Team.
Then you already disabled it and the issue is somewhere else. Please send us an email at support@qantumthemes.com including also the customer’s purchase code and more information about th epluign and the specific issue, let’s see if we can make it work.
Regards
Hello QantumThemes,
We have sent an email to support@qantumthemes.com regarding this. We have indetified the issue. It come from this this script:
https://ibb.co/2gTNHJJ
It come from file “kentha\js\min\qt-main-script.js”. The code is minified so i have no control over it.
Is there’s a way to exclude this script running on specific pages?
Best Regards, KaineLabs Team.
Hello, a reply was provided via email and clearly ignored in the following response. Regards
Hey we are using a podcast host for our mp3 files but the host adds parameter tags at the end of the url like this
https://doaminname.com/ie/2915/_76_do_you_have_faith_in_the_iri_2a71e95c_normal.mp3?aw_0_1st.episodeid=215060&aw_0_1st.collectionid=2915But unfortunately your player wont play this type of link. Is there a way to use these types of urls in your browser.
Thanks Aiden
Hi, yes, you need to remove those parameters form the URL so it will work, and save the podcast. Regards
The original server that I had my website on is no longer working and I moved to another hosting provider. Because Kentha was registered on the previous host I am not able to install it on the new hosting provider. I am also not able to log into the old install as the instance is corrupted. Please let me know what to do to get a new Item Purchase Code?
Hi James, from our logs, you already used your license on 2 different domains:
The domain linked to the license is bixxworld.com the old installation was on rodgmusic.com
now you’re trying to make a new install on bixxmusic.com
I’m sorry but we can’t allow a new installation, that’s not allowed by the Envato license terms. If you have any question please contact the Envato customer support at https://www.envato.com/contact/best regards
PS the license is only linked to the domain, you can change hosting whenever you want but 1 license can be installed on 1 domain.
bixxmusic.com replaced bixxworld.com it is for the same artist. The domain is not in use and Kentha was fully working on bixxmusic.com all of this year before AWS server got corrupted. This will only be 1 domain for 1 install.
To recap, rodgmusic.com and bixxworld.com to be “unlinked” from Kentha as they are inactive. I would require to use this only on “bixxmusic.com” please confirm and thank you
Hello, we can allow a license reuse ONLY if you’re moving from a staging site to production. This, clearly, is not the case, so I’m sorry but we can’t allow this. You need to get a new license if you change domain.
In the alternative, just use the license on the same domain. Independently on the site server, installation, folder or plugins, the license is ONLY linked to a domain.
Even if you change hosting company you can bring along your domain, move it, or change DNS to point to the new hosting company.
1 license = 1 domain. Not 1 domain “at a time”... Is different, sory.
If you have any question please contact the Envato customer support at https://www.envato.com/contact/ best regards
Hi,
Does this theme have the feature to allow subscribers to make their own posts? I want to design a live music gig listing website and allow musicians to upload (post) their upcoming concerts and new music and bio etc.
Thanks.
No, sorry, there isn’t such function, but you could for instance make a form using Contact Form 7, and manually enter the data in the website, which is way safer. Regards
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
http://eco.onestreaming.com:8922/streamThank you in advance.
also, pleas noteice the url is HTTP, so chrome and others won’t load it if your site is HTTPS. Please check your stream and send us any different URL you may have, it should work better.
Best regards
hello, please check the following link which is https https://eco.onestreaming.com:18922/stream will the waveforms i saw in preview of the template appear while streaming? Thanks for your time!
Hello, I just made a test and your streaming provider doesn’t allow CORS access, which prevents the waveform animation:
https://capture.dropbox.com/ryRaxekrkCchCJWPsome providers allow it others don’t… it depends on the streaming software and server settings. A provider that works for sure, for instance, is radio.co
This is only about the waveform, while for titles and audio, all works perfectly.
ah so now the link is working and playing normally also with titles? can you sent me an image/video of that too? as for the waveform and cors policy, maybe our stream host could resolve this issue?
I’ll let my partner know about our conversation so we’ll proceed purchasing. please send me an image or video with the link playing ant the titles showing
Thank you so much for helping us on that!
ah perfect! we’ll continue with the purchase asap. two last questions i promise, first could we in any way be capable of also having the audio visualisations on our site or resolve this cors thing with the link and second is the player the buttons color etc customizable right?
all colors can be customized, about the streaming working with the visualizer, there are hundreds out there but I don’t actually remember all names apart radio.co which is one of the best worldwide.
ok thanks a lot. also another detail, in order for the player to work with the streaming link, is there a tutorial on how we could do it? i mean i saw on the preview of the product that you can put mp3 on it by just drag n drop. how does the link work ?
Anyways, our support will help you with that!
regars
yeah but should i buy the kentha plugin too or just this wordpress theme is enough and contains the plugin too?
The radio functions are part of the KenthaRadio plugin, both are required.
Hello again, we purchasedt both the theme and the plugin yesterday from the account caras34. i have a problem making the player work with our link, could you please expalin to me where you put the link and how in order to make it stream and show the song titles? thank you!
Hello! No worries… Please send us an email to support@qantumthemes.com with your site link, user and password, we will set up the stream for you,
Thanks!
Hi, When I open up chrome inspect panel and click on console I can see errors listed.
I get the following: js?ver=6.3:277 Google Maps JavaScript API has been loaded directly without a callback. This is not supported and can lead to race conditions and suboptimal performance. For supported loading patterns please see https://goo.gle/js-api-loading xfa @ js?ver=6.3:277 and DevTools failed to load source map: Could not load content for chrome-extension://clldacgmdnnanihiibdgemajcfkmfhia/contentScript.js.map: System error: net::ERR_BLOCKED_BY_CLIENT util.js:67 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys vqa @ util.js:67 (anonymous) @ js?ver=6.3:275 Promise.then (async) (anonymous) @ js?ver=6.3:275
The thin is when I checked your demo site the same errors are there to which leads me to believe it the theme.
Any suggestions.
Thanks Aiden
Hello, could be that they did some update, we will look into this next week, thanks for your kind notification! If any update is required it will be published within a couple of days.
Hey there! I’ve already purchased the theme, but the site I registered it to is no longer active, so I’ll have to get another license.
Before I do so, I had a question regarding the Kentha Player.
I’m setting up a music promotion site where I plan to feature songs by all types of different artists. I won’t have the ability to share an MP3, but have access to their music from places like Spotify, Bandcamp and YouTube Music.
Is it possible to have music from there streamed into the player?
Hi, you can’t play the audio from spotify & youtube throught the player, sorry, it needs to be mp3 or aac
im having a issue I cant use my theme becasue It says my key is in use and its not in use and i cant contact support becasue it wont let me login to there i cant remmebr my password
You can’t log in support because it’s expired and you didn’t renew it… Please pm us your purchase code so we can check it.
how do I pm you
Hi I can se you already contacted us, thanks and have a nice day
any promotion?
No promos planned for now, sorry
what i can do and cant do when using license
example : i have subdomain, abc.xxx1.com for development and main web is xxx2.com
its fine when i finish development and move it to main domain? can you give me some note that i need to follow
Good morning and thanks for your kind request, I’m happy to clarify (with the official Envato documentation below)
If you want to first customise their theme on a staging URL, as long as you delete it first, you can migrate this onto their intended end domain. So same site, same license, just a live domain.
If you want to have a permanent test/staging site alongside their live site, for testing purposes, you will need 2 licenses.
So no problem to make the site and then move it. You can clone your staging site in the live location, and then delete the staging site, in order to move also the license.
Hello,
1. The demo page is not working can you please fix it ?https://qantumthemes.xyz/kentha/demo11/3d-home/ahttps:/qantumthemes.xyz/kentha/demo12/home-05/
2. When you click back on any demo page it’s stops loading anything it just stays there not loaded as it would be ready…. is this something you can please fix ?
Hi and thanks for noticing the issue. The link was indeed incorrect for the last 2 demos, and has been fixed.
About the second issue you mention, I’m unable to reproduce it. Which browser and version are you using?
sorry i need support to understand how to switch my 2 licences to new urls
can i reset on envato? tried to send you an email but form doesn’t work..do i need to buy reset codes and renews support?Do i own invalid bought licenses?
Good morning, and thanks for contacting us. From our records the license was used in 2021 on www.tunewell.app
I’m sorry but you can’t build a new website with the same license key.
A license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme. Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regularthanks for helping me out (they did , very clever team )
Hi just a quick question in the podcast section there is an area for an excerpt that shows in the grid card. Is there a way of doing the same with posts as the first but of info we post is a video and it shows the link in the grid card.
Hi, if you specify an excerpt for the post it should display instead of the video URL. Isn’t this working for you?
So sorry I’m a moron the excerpt was not showing as it was switched off in Wordpress screen options. My mistake oops.
Oh I see! Indeed could happen, no problem, have a great day and thanks for the feedback!
hello
how to create new ticket in panel? https://prnt.sc/FF7cPTCLl2Hq
hello, from the homepage: https://capture.dropbox.com/DlhZ4Aum3CLglmYJ
