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Maybe at that time the Server is failed. Please check it now and let me know how it works?
The price filter does not seem to update products that are listed under the variable products type in woocommerce, or at least it is not for my site. I am using WOOF Products filter with Kera.
Product categories filter correctly but not by price.
Look forward to hearing back.
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
How can i change the links on the mobile footer?
Hi, Please follow our document: https://docs.thembay.com/kera/#use-footer-mobile
Sorry but i don’t undestand the guide… where do i need to make those changes ?
I just wish to change the url of the home icon of the mobile footer…
You must do the same. Please send the ticker here: https://tickets.thembay.com/
hello I bought the product through the inventory element. do you support
Hello, Sorry, I don’t understand what you mean.
Hi.. is it compatible with wordpress 5.6?
Hi, We haven’t tested that yet. It takes a few more days for the new update to be released
Hi, The WordPress 5.6 compatibility update has been released
Is it possible to add custom sizes for tailoring?
customer can add his/her body size (height, waist, neck, etc…)?
You can use the plugin: https://wordpress.org/plugins/woo-custom-product-addons/
Can this theme be translated by polylang plugin?
Thank you for your interest in our theme.
You can translate with it.
Hi, how to enable add to cart button in this theme?
Sorry, I don’t understand what you mean. Please send the ticker here: https://tickets.thembay.com/
Your demo site is infected with a virus, same message as the one shown by calisen https://drive.google.com/file/d/1SMuzGtk2LpalAJTdf4caBVy9PIPxIcCw/view
On my website : https://vaguesapart.fr (sorry there is a maintenance page), I installed a few months ago your theme. The elementor Kera Mini Cart module to display my cart doesn’t display anything when I click on the icon. The site screen gets darker but the popup doesn’t appear. Do you know why?
1. We are in the Tet holiday. Therefore, support cannot be provided at this time. Really inconvenient but there is no other way.
2. If you download themes on Element, you will not be supported
Thank you for your feedback. When are you coming back from vacation?
Will you be able to answer my questions when you return from vacation?
Sorry, but you will only get support if you purchase a theme on ThemeForest
I did buy your theme (with another Themeforest account, that of my client). Do you have a support area where I could open a ticket? and I could then add the license key if ever requested.
That’s good news. After the holiday season we will assist you.
Please send the ticker here: https://tickets.thembay.com/
3 open tickets at the moment, thank you.
When are you coming back from vacations please? Let me know roughly when I could potentially start getting a return from you so that I can inform my client.
Thanks. Maybe February 19
ok thanks !
I can’t translate the term “item” in the Canvas menu below the product categories.
I tried the translation file for the theme and the different plugins. Do you know where this translation string is located?
I would like to know if it is possible that in the product list of the store, the visitor can see the attributes available and unavailable as on this example: https://fr.smallable.com/new/mode/bebe/all ? When you move the mouse over the product, you can see the available and unavailable sizes. Is it possible to do the same?
why you dont sell anymore Kera – Premium OpenCart Theme | OpenCart ?
We are not authors of kera – OpenCart. We just collaborate on that theme.
Hi, i did buy that theme and it’s fantastic.
I have a small problem, i wanted the thumbnails of the products listed in the shop to have an aspect ratio of 4:3 (without cropping or enlarging the images, instead i wanted these images to be viewed completely), and for that i went to the Customization of the theme of Wordpress, and changed the ratio from 270:315 to 4:3.
In the preview it went well, but it seems that anything i will do there won’t be saved, and it will be reversed to the original settings.
It won’t save.
What i can do to it?
Hi, You need to enable this option: https://prnt.sc/10awj36
Thanks, it did!
Or for instance i wanted the same customization in your live demo website, and i selected to hide the skin customization in the tab, but it didn’t work.
At the moment the function Hide Skin and the option to show Checkboxes doesn’t function. Everithing else is fine.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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