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1577 comments found.

sebi1

sebi1 Purchased

Hi! I was just wondering if Keres is fully compatible with Revolution Slider. While I am sure it is on “normal” pages, it seems it is not within slideshows pages (it means within galleries, since apparently there is no way to drop a shortcode in a gallery via user interface). Thanks in advance.

Hi,

Thank you for purchasing.

You can add plugin shortcode to page or post content for that.

sebi1

sebi1 Purchased

Hi ! Yes – of course – I can drop the shortcode into the content, but if the page is based on a Gallery Fullscreen the slider doesn’t show up. So, if I’m not wrong Revolution slider is not fully compatible. Am I wrong ? 

Hi,

If it’s fullscreen gallery, it doesn’t support because fullscreen gallery template already have gallery display cover on page (it’s fullscreen.)

The Google Maps on my contact page isn’t loading. Firebug tells me “Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error _.ib()js?sens…ver=2.5 (line 34)” I acquired a key but I’m hesitant to mess with the code. This link may help https://developers.google.com/maps/documentation/javascript/get-api-key My page is http://www.raysmith.com/contact/

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Then please me know ticket ID.

Hello, Please help…. My blog aint coming through… It worked well for a minute and now its not displaying anymore…. www.sniperajix.com/blog

Hi,

Thank you for purchasing.

We are sorry to hear about your problem, but your license is end of support, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations

Hi, the images under my Galleries are missing. I was able to add new images and select the order of images to display however now nothing comes up. angelokritikos.com please view

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

I have renewed a 6month support, and I go to submit a ticket however it says my purchase code is invalid? I have done everything correctly. please advise.

Hi,

Thank you for purchasing.

Really sorry, our support site has issue yesterday. But today it’s working now.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

i can’t upload your logo using Theme Setting > General > Logo, it’ s no available. with filezilla /wp-admin/css not screen please help me

Please login with your purchased account.

Dear Sir is this theme compatible with Visual Composer & WPML ??

​Hi,

I try to go to support but my licence dont work. I buy the theme 1:30 hours ago.

Im try to install the theme but it gives the error 500.

In debug mode show this on the screen:

” Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; Twitter has a deprecated constructor in /home/alwayswe/public_html/sfm/wp-content/themes/keres/lib/twitter.lib.php on line 20

Fatal error: Switch statements may only contain one default clause in /home/alwayswe/public_html/sfm/wp-content/themes/keres/lib/shortcode.lib.php on line 1918 ​”

Need some help plz

Thanks in advance Tiago

Hi,

Thank you for purchasing.

Could you please contact us here https://themeforest.net/user/ThemeGoods also add a link to your site as well as the login credentials, so we can take a look at your site.

madpimp

madpimp Purchased

Hiya, just needed to know if you have plans to abandon this theme as you have not updated for a year and a half. Seems to have a few bugs appearing these days. Including security issues that shut site down.

Please let us know as we need to make a decision as to continue with your theme or find another replacement.

Thank you in advance

Hi,

Thank you for purchasing.

We will continue providing support for this theme and make sure it support the latest version of WordPress.

Please contact us here https://themeforest.net/user/ThemeGoods and provide more detail about issue you have please.

I’ve had this theme for a bit now but all of a sudden the images are not appearing within the gallery setup screens in the admin. Anyone else face this issue?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

I have a problem with the website: http://video-foto.ro , I open the Appearance> Customize appears to me the following error :

Fatal error: Uncaught exception ‘Exception’ with message ‘Supplied nav_menu_item value missing property: description’ in /webroot/f/i/fifa2001/videoo/www/wp-includes/customize/class-wp-customize-nav-menu-item-setting.php:194 Stack trace: #0 /webroot/f/i/fifa2001/videoo/www/wp-includes/class-wp-customize-nav-menus.php(660): WP_Customize_Nav_Menu_Item_Setting->__construct(Object(WP_Customize_Manager), ‘nav_menu_item[3…’, Array) #1 [internal function]: WP_Customize_Nav_Menus->customize_register(Object(WP_Customize_Manager)) #2 /webroot/f/i/fifa2001/videoo/www/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #3 /webroot/f/i/fifa2001/videoo/www/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #4 /webroot/f/i/fifa2001/videoo/www/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /webroot/f/i/fifa2001/videoo/www/wp-includes/class-wp-customize-manager.php(734): do_action(‘customize_regis…’, Object(WP_Customize_Manager)) #6 [internal function]: WP_Customize_Manager->wp_loaded(’ in /webroot/f/i/fifa2001/videoo/www/wp-includes/customize/class-wp-customize-nav-menu-item-setting.php on line 194

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi! Thanks for you amazing theme. Somehow I’m not able to edit the setting in the ‘theme settings’ part. I’m not able to click the Upload buttons or edit the text colours. I’m using firefox on mac

Hello again, I’ve fixed the problem above :) Next problem is – I’m not able to setup my logo at the website identity page. Whenever I try to save it, it says ‘fill in the required forms’ but thats what i did..

Logo is also fixed. One more thing. I set up a homepage slideshow – but the images aren’t full width how do i change that? www.nikkifotos.nl

Hi,

Thank you for purchasing.

I checked your site and it’s already has fullscreen image gallery? Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?

Thanks for the help on previous questions. I have one more problem with the Google Maps background on the contact page. It says there’s a javascript console problem ? How do I fix this? I’ve tried turning off the plugins and updating everything. nikkifotos.nl/contact

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Thanks, just opened a private ticket. #1059718

Hi,

We replied your ticket. Could you please check there. Thank you for your patience.

Hi,

I have installed this theme and because of https there are so many errors that are showing up. So I have to go back to my old website.

http://www.digimarkagency.com/

Please login with your purchased account so we can continue providing support for you.

Hello and thank you for the great theme. I have just recently updated to the newest version from an older one and I wanted to know how I can get the navigation to function as it did with the older version. Please see the screen grab here: http://imgur.com/a/OLfPl to see what I am referring to. Thank you so much!!

Hi,

Thank you for purchasing.

There is no change on that part in the latest version. Did you add any custom CSS code there?

Also please try to disable all 3rd party plugins to see if it fixes the issue.

Gotcha. There was some custom coding that I missed. Thanks for getting back to me!!

Ok great! :)

Hi,

I would like a plain black page without any template. I’ve setup a new gallery on this page nikkifotos.nl/test en right now its showing a background photo, where can I edit that, its also showing the white borders. Can I change that?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hello, when I use the full page gallery it displays with like 5 columcs. Is it possible to make it a 2 column full width gallery?

Hi,

Thank you for purchasing.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

Hello,

custom-css (wp-content/themes/keres/templates/custom-css.php?ver=2.6) can’t load on Keres 2.6 on WP 4.7.4 on PHP7

a bug in lib/custom.lib.php with php7.

You need to replace on line 827:

$hex = ereg_replace(”#”, ””, $hex);

by

$hex = preg_replace(’/#/’, ’’, $hex);

Best regards

Hi,

Thank you for purchasing and advise.

We will release the update for PHP 7 very soon. Thank you for your patience.

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