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Do you have any hint of how to remove the Content Background border?
Open /css/screen.css find ”#page_content_wrapper” remove its border.
I’m having problems with my galleries… I can drag and drop but I haven’t been able to drag to re order. Thanks
Please update to the latest version of theme. It should fix your issue.
Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
All of your settings and contents remain the same.
I just did that and still I can’t drag the images. It seems like it selects them but then it won’t drag them
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello Author of Keres theme,
We have run into a problem that I think can be addressed via CSS, but I am not sure.
The problem is in our temp-contact page, the first name field is unclickable because the nav bar and logo are both in a div (“top_bar”) that extend over that first field area. It extends because the logo in our case is a wide one.
If I could get the logo in it’s own div, and the menu in it’s own div, then we could use the FNAME contact form field. Can you show me how to do this, what solution you have, or where I might edit this?
<a id="custom_logo" class="logo_wrapper">
<a id="menu_close">x Close</a>
<a id="custom_logo" class="logo_wrapper"></a>
<a id="menu_close">x Close</a>
I replied the solution on your ticket, please check.
on the theme setting/homepage
when I use Photo Wall Gallery for the homepage styles it works fine. But when I use full screen slide show nothing happen. I build several homepage gallery but I can’t get it to work? Any hint of how to fix the issue?
tks in advance
Could you enable fullscreen slideshow so I can see the issue please.
just got it enable. tks
I enabled the full screen but still not working
Thanks for your info.
It’s because all of your fullscreen slideshow images are not found on your site.
I have a problem. I have changed the background image like you can see here
but if i want to see the web in the iphone i only can see de center of the image. Its no posible to see all the image in the iphone or in another celular??
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Love the theme but I can’t get full screen image background to work.. only the photowall.. – I saw you replied to somebody else with this problem, but unlike them, my images are in a gallery on the site, so not sure why only the photowall will work, and no other template for the homepage will work. Your help is appreciated thanks. – I did a support ticket with screenshots on your support page skysimonephotography.com
-kenburns and fullscreen slider gallery wont work
flip gallery and flow gallery wont work
ok I’ve got a bigger problem.. Either all the settings aren’t working in ‘Homepage’ or there’s something wrong with the theme not allowing my changes to flow through. I just installed Safari on my PC incase some cache issue was preventing the changes from flowing through, and it’s STILL showing as the photo wall, even though I have “fullscreen slideshow” selected
In Pages – Creating a Gallery Page…..................(seperate issue from the homepage issue) ‘gallery image flow’ not working… “page fullwidth” not working (no images show) ... “page with sidebar” shows no images, just blog titles.. – “Portfolio 2 columns” does not work – “Porfolio 3/ 4 colums” does not work – just shows arrows in bottom left but no images.. —-——“Gallery Mason” – Does work, shows 3-4 columns depending on page width.. “Gallery Images with Comments” does work – it shows larger pictures scroll down….. “Gallery Thumbnails” does work, “Gallery Attached Images” works but looks same as ‘images with comments” not sure if its meant to be the same? , “Gallery with 2, 3, 4 columns” all work… – —-—-—-- “Gallery FullScreen” will not work….......... – Also the background gallery will not work…...... Please Help
Thanks for your info
Could you provide ticket ID so I can check your screenshot quickly please. Also please continue conversation on the ticket.
Hey it’s here in my private ticket https://themegoods.ticksy.com/ticket/482403
Ok issue solved
What is the difference and different purpose between gallery page and portfolio page? (unrelated to my support query)
Gallery content is mainly for image ONLY content and portfolio for various content types including image, video, text HTML etc.
Thanks very much
How can I update my theme to newest version??
I got this gallery page and I set it up a gallery mansory. But when I click the image, instead open the gallery in a new page. it load on the page itself … on the background
Can you help?
Thank you for purchasing.
I have version 2.5… Is that the current one?
I´ve purchased the theme but I don´t know why it doesn´t appear here. I can send you my license, Is this possible to verify it? Thank you
Could you please contact your Themeforest support if you are sure that you purchased the theme with this account. Sorry for any inconvenience.
Hi is there a tutorial anywhere that can help me with this theme
and how do I update it
1. Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
2. Theme documentation’s located in your downloaded file from Themeforest
Please follow the theme’s instructions in /manual folder it will help you get through all theme features.
I have downloaded the updated theme but fails every time I try and install is there a way of completely removing it and starting again
First of all, I absolute LOVE the design of this template and how it works. But there is one (important) thing I’m struggling with: the galleries. For a photography theme these are terrible to work with.
Photo’s can only to be added as new, so you cannot use the same picture in more galleries. Also deleting a picture from a gallery means you have to delete it permanently (and adding again in a new gallery). I’ve worked with some other themes as well, for instance photoreactive, wich is much more user friendly when it comes to the galleries. It would be really great if working within the galleries could be upgraded with a next update.
Also I found in these comments that if more people are interested in a different number of columns in the photowall you might take this into account with a next update, I am really interested in choosing the number of columns as well!
Can someone please answer? It’s been almost 3 weeks.
Hello, is this Theme still supported? If yes, what is the average response time? thanks in advance…
Thank you for interesting.
Yes it supported and we normally response to the ticket in less than 14 hours.
Ok. thanks. Does this theme come with a layout builder like VC or an own composer?
Sorry it doesn’t support that feature.
so, the VC plug-in wouldnt work (if bought seperately) with this theme?
Any update concerning WP 4.3 compatibility (or compatibility conerns)?
Yes if you are using VC plugin then it should add drag&drop content feature.
Hi there. I have a safety problem:
Sucuri plugin installs a .htaccess file into /wp-content/ to prevent external php files to be loaded directly.
This is the code:
Deny from all
Require all denied
This disallow background to be loaded with your php scripts.
Isn’t there another way to do that ?
In the future, with Wordpress safety hardening, I guess this will become impossible by default.
Really sorry, We can’t support on all 3rd party plugins issue. Please try to read its documentation or contact plugin author.
Excuse me … But this is not a plugin issue.
All Wordpress website around the world are having huge security problems, and first thing that the infection do is to download php files inside templates and then use them with external URL.
I’m asking if you plan somehow to use backgrounds in another way,
also considering that this tecnique you use is easily replaceable.
This theme is not showing any background photos or galleries even after updating to the latest version. I have submitted a support tix but I’m wondering if any other users have it working with WordPress 4.31?
It support WordPress 4.3.1 could you provide ticket ID please so I can check it for you.
I need to have a site like this. : http://www.blakeschool.org/page.cfm?p=629 or http://www.blakeschool.org
Based on that your menu settings(vertical) is perfect with my requirement… But I need to make the menu little bit like circular later… So is it possible to change the Menus looking like circular shape instead of current setting….
And also will your Theme work with this plugin: http://codecanyon.net/item/header-replacer/11677264
Appreciate a quick response. Thanks
Also is it work with revolution slider…
1. It couldn’t be done using theme admin. However you can edit theme CSS file to change tha
2. Sorry I can’t guarantee on 3rd party plugins but I will test them if there are many customers requests.
3. Yes it’s working with revolution slider.
How i can play the intro music on all my pages?
Sorry music support only for homepage gallery.
Hey I am about to purchase the theme, just some quick questions/conerns:
1) I am confident in using WP and themes, however if I had some issues, what would be the respond time of you/of your team?
2) If I wanted to use the Visual Composer, any problems that you know of concerning compability with your theme?
3) I see that there was no update in the last 6 months – are there any updates planned in the near future?
1. We can guarantee response time less than 24 hours on business day. However average response time is less than that normally (on business day).
2. Yes you can also use it but we can’t provide support on the issue (if has) with the plugin.
3. Currently theme is support the latest version of WordPress 4.4 and we will keep updating theme to support the latest version of WordPress.
You can delete the menu on this template; the menu does not appear.
Please login with your purchased account.
I am considering the possibility of buying this template, but wanted to know if there is a possibility that you commented.
How you can do understand you tell me when you purchase the template.
Sorry for miss understood.
Yes you can remove menu on this theme, if you don’t want to use it via WordPress custom menu section.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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