40 comments found.
Hi, Just purchased this theme and trying to upload it to wordpress. I keep getting failed uploads for missing css. I also got another failed reason wihch is “Something happenned” Can you help so I can start using it?
Are there any plans for a WP version?
I do not recommend this theme. It has many issues, some of the texts you see on the landing page do not have basic text editing options, such as bold and links. We asked to technical support to improve it, but they did not fixed it. We had to hire a programmer to improve the theme and fix some problems. Even so, some problems persisted and despite we contacted the support during the 6mouth support, they stopped responding 2 months before the support time finishing, that was included in the theme. We complained to the themeforest, but they only offered a refund, which does not allow to use of the theme, when we had already invested in the improvements. We didn’t like the experience of working with this author.
Hello,
We’re sorry to hear about your experience. I believe you’re referring to the WordPress version of KeySoft. Please note that we have discontinued the support and removed it from ThemeForest.
I have checked with our support forums and I see that you haven’t opened any tickets using this username. Our team is carefully managing the support forums and replying to all tickets in a timely manner.
Regretfully, we can’t offer assistance or updates for this theme. Again, we’re sorry for the inconvenience.
how to disable smooth scroll? there is no option in admin panel. Smooth scroll is lagging in Chrome
Hello, please open a ticket on keydesign.ticksy.com Thank you!
Hello! I have problems with displaying the Google Map. All I get is this error: “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.” What and where should I change in order to get the map working? Thank you!
Hello, you should get a google maps api key from here and add it in the page: https://developers.google.com/maps/documentation/javascript/get-api-key
Hi guys, how to make for disable shadow at images ?
Hello, please open a ticket on our support platform: https://keydesign.ticksy.com/ Thank you
Hi, where i can preview dashboard? Thanks in advance
Hello, this theme is only for presentation purpose ( it’s not an admin dashboard theme) . You mean the wordpress dashboard? I
I need a full list of the icons that are available in the theme please, the page linked in the documentation is no longer valid.
Here you go: http://keysoft.keydesign-themes.com/icons.html
Hi. How do I change the font for the menu ? Font inside theme option does not change anything ?
/Dennis
Please open a ticket on our support platform: keydesign.ticksy.com
Hi all of your links are down, can you please provide me with a list of the icons available to use within the theme? Currently showing suspended page on the links within your documentation
Hello, we changed our hosting. The new link is: keysoft.keydesign-themes.com/icons.html
is this come with sass/less?
Hello Zenics! The template includes only CSS files.
Is there a way to enable drop down menus? I’m not able to find where the bootstrap css is overwritten to hide them.
Hi Danny!
Dropdown menus are not supported yet by the theme. Please open a support ticket here https://keydesign.ticksy.com and we will help you set it up.
Hey there …
Your item copied by other author.
http://themeforest.net/item/noor-app-landing-page/16291619Thanks.
Thank you!
Does not scroll on mobile devices (tested with Android).
Please open a ticket on keydesign.ticksy.com. Thank you!
Thank you.
I tried that on your website but I got the following message: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I have to pay a subscription for my very first ticket with a bug !?
No. You have bought support only for 6 months i guess. You can go to http://themeforest.net/downloads and click on ‘Renew support now!’
Yes, I know that was only for 6 months but I never disturb before and the problem is now. Pay a renew support to report what is obviously a bug on your code is not a good well seen. I will try to fix the bug on my own.
We use our platform to keep track of problem and tickets.
It’s not a secret for me. This is the url with the landing page: http://gc.solidsoft.pt that in mobile (Android) you can’t scroll. I also bought all additional resources (videos, etc …)
Please try to remove the smooth scroll and see if that solves the problem. ( remove the line that calls the smoothscroll.js )
It was my very first approach before even try to come here but with the same result.
Please provide link to your website
But you’ve used a frameset and in that you included our index.html ( this is not the default code ). So please don’t blame anymore that the code is buggy. Please use default index.html.
You are right. Thank you.
How do I disable video loop? I’ve tried removing loop= , loop=”no”, loop=”false”, loop=”none” in video.js
The dashboard template won’t render in IE 11. It renders in Chrome just fine but not IE 11. Can you help me please?
Please use our ticketing platform. Don’t forget to mention your URL ( website ).
Hi, where can i find this Flat devices pdf? Thanks for the awesome theme.
Hello, The bullets points (checked.png) in the Features section do not appear on mobile (apple and android). Can you please help me with that ? Have a nice day.
Thanks
Hello and sorry for forgetting to give credit. Now you can see the links here: http://themeforest.net/item/keysoft-software-landing-page/13766006 on the credit section. Also, in the theme there is only a mock-up ( only .JPG file , there isn’t even the layered .PSD ) .
Best regards and sorry again…
Hello but how do you see this issue also has a control panel as images inserted.?tanks
