92 comments found.
Hi,
I have just purchased the theme and stuck with error with installation of plugin which is not found on the sever kindly help asap support ticket is already created
Hi there,
Please check your ticket, the ticket has already been replayed.
Thank you!
Thanks i have more queries can you help !!
Sure, I can help you, please submit a support ticket here: https://support.axilthemes.com/support/
Please I want to buy your theme today but I have only one question before purchasing it.
Are all the pages/sections fully customizable with elementor? Or I’ll have to code if I want to edit some things? I’m asking because of some comments I read here. Please answer truthfully.
Thank you! Anticipating your response
Hello,
Yes, Are all the pages/sections fully customizable in elementor. except for the header and footer. but the header and footer are customizable in the theme option.
Thank You!
Hi woocommerce 7.6.0 is not supported? I get this error : Attempt to read property “post_status” on null in Attempt to read property “ID” on null in C:\laragon\www\mysite\wp-admin\includes\template.php on line 2306
Please submit a support ticket here: https://support.axilthemes.com/support/
If you can not create a ticket, please send an email via this form in the right side: https://themeforest.net/user/axilthemes
Hi, I bought your theme, but how can i add a animated slider like “revolution slider” or “layer slider” ? I see all static slide in home page.
Please submit a support ticket here: https://support.axilthemes.com/support/
If you can not create a ticket, please send an email via this form in the right side: https://themeforest.net/user/axilthemes
are you now WPML compatible?
Hi there,
Yes, it’s WPML Compatible.
Thank You!
can this template use 2 languages
Hi there,
Yes, it’s WPML Multilanguage Supported.
Thank You!
Hello, I’d like to see your demo but avast detect an iframe malware.
Hi there,
We don’t have any harmful or security issues in our theme you can use our theme without any hesitations.
Thanks!
Look here https://i.imgur.com/4aXfbcA.jpg
I could update the theme to latest version (version 1.2.1) but not able to update the plug-in eg. Advance Custom Field pro. I do not see any information how to update from theme documentation. How we can update the plugin, the theme provider should provide information clearly. It does not make sense to buy additional support just only for asking how to update the plugin. Thank you
Hi there,
Thank you for contacting us. If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Please follow the instructions:
1# Delete plugin – https://prnt.sc/TvuF4HTvtrqh 2# Install again – https://prnt.sc/0zRrmZBqmqs1 3# Active again – https://prnt.sc/_IVwN6SQ5drC
Thank You!
Thank you very much. Really appreciate your response. If you put all these essential information on documentation, it would be really great for purchaser.
Hi there,
Thank you so much for your valuable feedback we will do it soon.
Thanks!
Not able to update Advance field custom PRO
Please submit a support ticket here: https://support.axilthemes.com/support/
If you can not create a ticket, please send an email via this form in the right side: https://themeforest.net/user/axilthemes
i got issue with discover more project button by using your template
https://www.loom.com/share/0ddc54847f5c4755813071318d9f0d86Hi,
I see that your support has expired. If it’s a bug, our team will fix it. Please send your problem information along with WP access using the form that you can find in the sidebar of the following link. We’ll get back to you.
https://themeforest.net/user/axilthemesIt seems like elementor plugin enabled hides all our content. When disabled the content shows back on the site but the design is broken. I just re-installed the latest version of theme. What should we do?
Hi there,
Thank you for contacting us. Please create a support ticket here:
http://support.axilthemes.com/support/loginOur support team will contact you soon.
Thank you
Theme hasn’t been updated to latest v1.2.0 on themeforest, can you please update it ?
Woocommerce has also some outdated files, could please update these as well ?
keystroke/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1,
keystroke/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
Hi there,
Thank you for contacting us. Our new theme update version is almost ready, we will update the theme As soon as possible.
Thank You!!!
Hi there,
Our theme is up to date. You can update your theme.
Still facing any issues please create a support ticket here: http://support.axilthemes.com/support/login
The support team will contact you soon.
Thank You!
Okay thank you
Hi, Do you an update for the dark/light option?
Hi there,
Thank you for contacting us. We don’t have any plan for the dark/light option right now.
Thank You!!!
need to fix these error also on safari browser
thank you so much for your help
Hello,
keystroke Theme safari issues are now up to date, please update your theme now. if any issues Please create a support ticket here: http://support.axilthemes.com/support/login Our support team will contact you soon.
https://www.loom.com/share/af4a4a26be2d48aea515a36ff4b98b3eThank you
I’m having issue when trying to click on discover more project button. There’s no loading of more project. That’s happen since the last update of your theme
it’s not loading more projects, it just needs to set the archive or another page that presents all projects.
Please create a support ticket here: http://support.axilthemes.com/support/login Our support team will contact you soon.
Thank you
i have to renew support for an error contains in your last update ?
i just fixed the issue by re-enabling the option of loading more button in elementor
This is a pre-purchase inquiry.
I inherited a website that was designed using this plugin KeystrokeVersion: 1.0.1 but i cant seem to find a means to update the plugin or know which version is the latest version as an update to elementor broke the website and it keeps showing an error.
Is there a way i can know if the previous developer purchased the theme or is using a nulled theme so that i can purchase the theme now?
Please provide me with a means to be able to do this and also the latest version number of your theme..
Thanks
Hi there,
Thank you for contacting us. Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you
Hello,
I just tried to and the system is not allowing go past the part there where i have to enter a purchase key. This is a pre-purchase inquiry
You must be purchased then you get updated plugin
Its obvious you are not reading the thread you are replying to..
Hi there,
Here is your reply:
1. You didn’t get updates If you don’t purchase our theme from Envato market. if you did please create a support ticket using the purchase key.
Ticket: http://support.axilthemes.com/support/login
2. There is no way right now to check whether the theme is valid or null. We will start licensing system very soon.
3. Latest version of the theme: V 1.2.0
Still have any questions please feel free to ask.
Thank You!!!
i made a video for some css trouble im having using safari
thanks for your help
Hi there,
Thank you for contacting us.
For any query regarding the issue, please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank you
everybody using the last version of your template have this issue because your demo website have this issue actually and i dont want to renew support for a problem due by your side
hope you will offer a fix for that, open your demo website on safari browser and tell me if you see the issue also
Hi there,
Sorry for your inconvenience. we have acknowledged the safari issue. our developer is working on this safari issue, we will update the theme version as soon as possible. our developer will contact you as soon as possible.
Thank you
Hello,
keystroke Theme safari issues are now up to date, please update your theme now. Current theme version – V 1.2.0
https://www.loom.com/share/5c90cdab32a04e86a549b6c4db8ca6f7Thank you
Hello,
I just open the support ticket 8440, after import demo content got Error 404 not found.
Hello, please close that ticket the issue are solved.
Thank you for contacting us. Our support team will contact you soon.
Thank you
Hello! I’ve a problem with e-font-icon-svg. The sizes of icons are very biggest. Please help me to fix that. Before one month the size was be good. At this period I don’t modified my sizes.
Hi there,
Thank you for contacting us. Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you
I can’t sending you ticket. Look on url the problem with icons: https://softproneo.com/project/vkusanaindonesia/
Hi there,
As your support has expired please buy the extended support then create a support ticket our support team will contact you soon.
Thank You Hasan
Hellow, i have some problem when i try to import a pre-made site.
The message set: An error occurred while fetching file from: https://demo.xxxx.mx/wp-content/plugins/keystroke-demo/demo/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired.
How can fix it ?i ready have a update ssl on mi site. thanks.
Please create a support ticket.
Can we add custom premium font? I am thinking of buying it, but am not sure if you support premium font uploading option (where we host font on website server using ‘Custom font’ plugin.
Hi there,
We have encountered a server-related issue and we’re working on resolving it.
Hopefully, this will be resolved very soon.
Thank you for your patience.
Thank you
Rafekul
