Verry helpfull customer support
65 Reviews
This is NOT an easily customizable theme! On the contrary, it's really, really bad if you are a normal user (NOT a novice, that would be impossible). For a professional dev, maybe it's easier, but that's not why I bought this.
It's EXTREMELY bloated, made with Wordpress and Elementor and AMP for mobile. They say that the site is fast, that's also not true. It's like those car tests that say the consumption is 4.5 liters per 100km, but the test was made in an air tunnel with no passengers in controlled conditions; on the road, the car consumption is 6 L/100. Exactly the same in this case, the template is extremely bloated. Terrible, terrible loading times.
Just to duplicate a page, you need to install a plugin. And don't get me started on the plugins... omfg...
You want to edit a page? Cool, you have to open it in Wordpress, then open in Elementor and start editing in there, which is an adventure by itself. Oh, and you can just edit the small tiny things... because you need Elementor PRO for decent changes.
If you want to create your own pages, you must BUY Elementor Pro. You can't create your own new pages and add them in the site unless you buy Pro.
Documentation is at least 5-6 years old and a part of it is obsolete. I wasted a terrible amount of time just to made this damn thing work. NEVER will recommend this, never ever. It's an incredible time waster.
Author response
We are much concerned that you faced difficulties with theme customization. Our Support Team is glad to give you a hand with any questions, but we highly recommend using our Support channel rather than the review area. Let me quickly clarify the issues you reported:
1. To create a new page, there is no need to open first it in Wordpress, you just need to click the Edit with Elementor button at the top https://prnt.sc/nCjRY_geQ4E1
2. To create a new page, there is no need to buy Elementor Pro. You just click Pages-> Add new in your Dashboard https://prnt.sc/xb0it4zBECYR.
3. There is no need to buy Elementor Pro unless you want to get 6 months of premium support from the plugin author, automatic updates, and additional Features/Addons library. The information about bundled plugins is available before the purchase in our online docs: https://kicker.axiomthemes.com/doc/#general_information_bundled_plugins.
Please check the Envato policy on Bundled plugins: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you have difficulties with Elementor functionality, please reply back to the tech in the ticket https://support.themerex.net/ticket/90717 and provide your website details so that we can investigate the issue. We have never received your support request regarding this issue.
If you no longer want to use the theme, you may use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Ease of Use and Customization:
Even if you're not a tech-savvy individual, Kicker makes it a breeze to create and manage your website.
A great theme that integrates with plugins easily, is responsive and has other features that are ideal for publishing. It's nice to see that it's updated regularly. However, those updates can interfere with other plugins on the site. So, be sure to update your site regularly with your web developer.
Author response
Thank you for taking the time to write your review of our theme, your comments are very much valued!
I really like this theme! I have tried to use a few different themes even after purchasing but they all had at least one flaw that the Kicker theme does not have. I also like the Purple color!
Amazing wordpress theme with amazing customer support. Love goes out to Mira!
Author response
Thank you very much for your feedback! It inspires and motivates us!
The ThemeREX team have always been very helpful and patient with me (I am not too technical) and have made managing my site much easier. I am fortunate to have them available. They seem to work very hard. Highly recommended.
Author response
Thank you so much for your very kind words – we are all delighted that enjoyed our customer support so much. We do try hard to help you and will gladly assist you again!
This is an updated and honest review.
Customer support was amazing at solving my issues. They replied within 24-48 hours and were working hard to help me out.
The theme itself is beautifully designed but kept running into bugs with this theme. I had to reach out to support 6 different times and one of the issues took over a week to fix.
I want to really love this theme because there is nothing out there like it. But I cannot give a theme 5 stars because I've had to reach out to support 6 times for bugs and issues I was having.
The 4 stars is mainly for the customer support. For them being very responsive and dedicated to helping me out. That being said, for any designers out there contemplating this theme for their clients website, If I could go back in time and choose a different theme, I would.
by lori21 1 year ago
We ran into some issues with the Blog Slider functionality, but we did get it figured out. The customer support has been great and although the responses can take a little time (12-24 hours for a response and sometimes multiple days to get fixed) it does get resolved. Usually, this type of delay isn't such a big deal, but when we were preparing for the launch it caused a little stress. Overall, the template is beautiful and the customer service is great though.
The theme is overall nice and it did the job. But I had to contact the support a few times. Sometimes It's just I didn't know how to do something and the reply is within 24 hours (not working on weekends), sometimes it were some issues with responsiveness..but fixed by the Support staff. Thanks
