49 comments found.
Hi My Name is Daniel. Can You help me to edit the Blog details page please. On that page on the headliner there is a title called BLOG DETAILS , how and where can I edit, or change, and I have the same question in the Class Details page too. Thank you in advance. Regards Dani.
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello, I left you a ticket on the support… Elementor and Kidco Core are in conflict, the left editor on Elementor does not want to display anymore.
If I disable KidKo Core, then no problem with Elementor.
It’s a big problem !
Thanks.
Hi,
We were offline now we are online now we are working on your issue we will get back to you once we are done fixing the issue.
Thank you, SmartDataSoft Team
Hi, Thanks for fixing the issue and for being quick!
I found a bug in your theme. How can I guys reach you? (my support is expired)
Hi
Please send a email through our themeforest profile https://themeforest.net/user/smartdatasoft we will test the bug in your site if it is because of our theme we will fix the issue.
Thank you, SmartDataSoft Team
Thanks. I’ve just send you a e-mail
Did you guys already had time to look at my e-mail?
Hi
I have replied you from my official email address. Did you not get the email? Ok, I will send the email again to you for your convenience.
Thank you, SmartDataSoft Team
The email was marked as spam. Thanks for letting me know. I’ve just replied.
Unfortunately the bug still isn’t solved.
Can you please update the changelog?
Hello we have update with licence system. Now all can manage their own licence easily Thank you
Kidko Core plugin wont auto update and it is ruining the page. How can I update it. Won’t renew support subscription because it is such an obvious feature.
I can update the theme, but not Kidko Core plugin.
Please deactivate first and then try to reactivate it ,then you are able to update Thank you
The update fails still. It says that it cant make connection with some kind of URL.
Please send your site access from our profile page, we will investigate the issus
“PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
I sent a message, thank you 
It is night our our support team will check at the morning and help to resolve
I switched the theme from my developer server to my live server and it told me that I can’t use the theme since it is already in use even after I deleted the code. This forced me to buy the theme again. I need to be refunded for one of my purchases.
Hi,
Please open refund request for the new license key you bought for the theme we will refund you and I am going to deactivate the old license key from your old site so that you can use the license on your new site.
Thank you, SmartDataSoft Support Team
Why can’t the positioned floating images or backgrounds be changed?
Hi,
We actually don’t have that option but if you really want them then in that case, Please create a support ticket using the link below, we will add the options for you.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Support Team
Thank you for that clarification. Most themes let you change everything down each detail. Something worth implementing in future projects. I will change the images using CSS. A
Why is the documentation link not working?
Hello, We are sorry to know this. We have migrate our new site, may be some missing , We are fixing asap Sorry for the inconvenience
Thank you
how to change logo?
Hi,
Please follow this link of our documentation for that.
Thank you, Asif Mahmud, SmartDataSoft Support Team
I have raised a presale question, still i haven’t received any reply… this is how u respond to a customer who needs clarification before purchasing it
Hi,
I am really sorry for the late reply.May be for some technical issue we didn’t get any notification for your last comment.
Yes it is possible to remove the cost of the classes. And they can be removed from the page meta.
Thank you, SmartDataSoft Team
This is a pre-purchase question, I have gone through the demo…I don’t want to show the cost of the program .. Is there any possibility to hide the cost under our-classes and class details
section backgrounds in elementor are not working on the homepage??? Shows in editor but not on front end
Please open ticket in our support system our technical team will investigate the issus Thank you
please how do i change the contents on the default slider i did not see any slider plugin
how do i edit the slider
see ticket no Ticket #42639
Hi Kenneth
you can change the slider with the elementor editor https://i.imgur.com/jNFkvgM.png
Thank You
SmartDataSoft Team
Please how do i reduce the width of the slider 50 500pixel
Presale question: As noticed on GTmetrix the pagespeed score for this theme is quite low. Is there anyway around it using optimization plugins? Speed index is around 15 seconds.
Hi, Sorry, we didn’t mention in theme description about google page speed insights. We are trying to include better optimization in our every update.
Sometimes google show lack of speed to promote their products. Site speed depends on various factors, such as server speed, amount of plugins, images and contents. If cdn is not included google, then page speed insight display the lack of speed.
We don’t provide page speed optimization which is out of support policy.
We can give you some suggestion to speed up your website.
-Disable preloader-Use Lazy loading in your image-Compress your image size.-Use a good hosting server.-Use optimizer plugins. We recommend wp rocket plugin.You can also follow this article it may help you.
https://www.wpbeginner.com/wordpress-performance-speed/Thank you
SmartDataSoft Team
I’m aware of optimization techniques, my question is do you already have optimization plugins installed and the techniques you’ve mentioned applied on the demo website? if the pagespeed score is still low then it’s a problem with the theme, isn’t it? I really wanna buy it but if it’s slow then there’s no use.
We didn’t apply optimize technic in our demos. Thank you
Presale Questions, Very cool design and I’m impressed,
1 – Can we integrate Google classroom to this theme 2 – Is there any possibility to add a login page
Thanks
Hi, we are sorry to tell you that we don’t have any feature of these integrated in our theme but you can use plugins to add them by yourself. thank you, SmartDataSoft Team
good morning how or where can I change the educlass text that appears in the url, and the Class Details text that appears in the header, thanks
Open ticket in our support system our technical team will answer you tomorrow Thank you
moved to a new server to build website and my license does not work… please help asap
Hello, you need to deactivate licence from old site before move new site. If you still face issue open ticket in our support system which url is given in our product description. Thank you
Error thrown Call to undefined function kidko_elementor_library()
Please enable all plugin kidko core
Installed the theme and it broke my site! Not happy!!!!!!!!
Hello, It must not happen. please open ticket in https://support.smartdatasoft.com our support team will investigate asap Thank you
hi. are your theme are supports RTL ?
Yes it is RTL supports
hello, where i can change link menu colors??
Hi
You need to use custom css to change the color
If you can’t figure out than open a ticket in support.smartdatasoft.com we will let you know
Thank you
SmartDataSoft Team
