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Hello, I noticed a few days ago that Kidscare theme stopped working with the latest version of Wordpress (6.1.1). We purchased theme in January 2016. I suspect that since then the theme has been updated and that could be the reason our version of the theme is not working with the latest Wordpress. I got this message in WP Dashboard: One or more themes failed to load properly. Would renewing the license and downloading the latest version solve this problem? When I load the website, I see white page only, without any content.
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Hello, is it possible to change the text of the web to Spanish? I am in Mexico and my clients do not speak English.
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://kidscare.axiomthemes.com/doc/#theme_translation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Hey Guys…. Elementor stopped working. I see others are having a sililar problem. What is the fix?
Unfortunately, our support assistance is provided via tickets only. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Thankyou for sharing. can i use it on naeyc website?
We appreciate your interest in Kids Care!
Absolutely! Feel free to use the theme for your website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Hi there, I am interested in your kids care script. I have noticed in the demo that all the colors differ from pc and mobile. in mobile orange is red, light blue is dark blue, some light colors are ligh maroon or brown. Is there an option for the colors to be the same on both pc, mobile and tablet? thanks
Thank you for your interest in our theme!
I should say that we used the same colors for the mobile and desktop versions of the theme. Please review the screenshot https://prnt.sc/26ncdqs and check your monitor/display settings.
I recently purchased this theme but there is no info under the documentation folder i received via unzip and the full online documentation gives me a 404 error code. I need to have some sort of manual, instructions and or steps of what to do if i get stuck. i purchased themes before, some have a big community as well were one can ask others for tips and help. need instructions and i am surely not going to give anyone access to my C panel which is just crazzy idea. my hosting company said if i give them access to c panel they will have full control and are even able to see my account details including cards on file and etc. i need help asap please. thanks
You can read full documentation here: https://kidscare.axiomthemes.com/doc/
You don’t need to provide Cpanel details without any need.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
The support ticket is not accepting my purchasing code even though I have paid for support.
Can you please give me a contact number to speak to somebody?
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Let our Tech support team have a closer look at your website settings and offer you a fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Hello, I see this theme hasn’t been updated for over an year, is it still supported and can we expect updates?
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://kidscare.axiomthemes.com/doc_new/#installation_theme_update
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Currently, we are working on a new theme version. It will be released in a while.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Great, thank you!
The Wordpress customize page no longer working with Wordpress 5.8.
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please submit a support ticket at https://themerex.net/support/ ? If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Thanks, the quick fix from the support team did the trick. Everything’s working fine now. Great support.
We were happy to help. Thank you so much for your feedback.
Have a great day!
Hi, I would like to request a refund. Can’t reach your support page. Can you help me here?
Unfortunately, I am not in charge of solving refund request questions in the pre-sales comments section. You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
As the theme authors, we keep to the Envato refund policy, you may check this link for more details – http://themeforest.net/page/customer_refund_policy
In case you have any difficulties, please provide your website details in the support ticket at https://themerex.net/support. Our Team will be glad to assist you!
Thanks, but that link is broken – take me to a 404 page. I submitted a ticket on your support page.
Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/46888
My apologies! The link should be without a point. Please try one more time: https://themeforest.net/refund_requests/new
i am unable to edit the homepage using elementor. Elementor not loading.
Please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
If the issue persists, please let us know in the support ticket at https://support.themerex.net/ticket/41893
I already disabled that option. But still i am not able to edit homepage content using elementor.
Your issue has been fixed. Please check your support tickets.
hi I’m building a website with wordpress 5.7, php 7.4, when I try to modify some pages (home 1, services) with elementor they don’t load and I get these errors that I send in attachment
you can help me?
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Is the theme compatible with the latest version of Wordpress 5.7.1
I have updated Wordpress and it has broekn the Homepage I am also unable to access the page via Elementor.
The theme is compatible with the latest version of WordPress. We found no issues on our end. Please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
1. On your “Babysitter” Theme is the demo content header using Slider Revolution?
2. Is there a Demo content import option that includes the Demo slider?
1. You are right. The HOME 1 (BABYSITTER) contains Slider Revolution in the header. Please note that the plugin is included in the package. You do not need to buy it separately.
2. Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website with demo slider included – http://kidscare.axiomthemes.com/
But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import. However, Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
I have your 3.0.5 versions installed. I need to update php and wordpress. Am I safe to update to 7.4 php and wordpress 5.7? When will you have an update ready for this theme?
We have updated Wordpress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
I got this error when I upgrade to php 8.0.1
Can you help me fix that?
Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in …/wp-content/plugins/trx_addons/components/widgets/widgets.php on line 314
We do not recommend upgrading to PHP 8 since WordPress 5.6 should be considered “beta compatible” with PHP 8. For more details, please visit https://make.wordpress.org/core/2020/11/23/wordpress-and-php-8-0/
Please wait for the update of the theme. There will be a compatibility notice in the change log section.
Hi, I had purchased the template a few months ago and installed it on the site (https://grownblossom.ca/). Recently, the wordpress version was updated to 5.6, which broke some of the pages. When I look at the web console, I see a bunch of jquery errors. Just to test, I created another site with the template installed (with wordpress 5.4.4). This time it worked. So looks like the template gives errors for wordpress 5.6. Is there a fix available because I want to keep my site updated with the wordpress and security patches installed regularly.
The theme is compatible with WordPress 5.6. Please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
Also, we recommend all our customers to update bundled plugins using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kidscare.axiomthemes.com/doc_new/#theme_update_plugin
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Hey, so I have a client that just wrote a children’s book… and I’m going to build them a website. We love the theme.. .with all the cool animations, buttons, and fonts…
But I’m a little concerned about using the theme long term. The theme hasn’t been updated in almost half a year, and a lot of the comments are from months ago. Will your team continue to update the theme moving forward… and for how long?
I understand how competitive the space is… and operations cost money. Just want to make sure yall dont stop updating the theme in a year or so… and then I’ll have to rebuild the site on another theme.
Hope to hear back from you soon. Cheers!
Please rest assured that the template is fully supported by Our Team. It is one of our bestsellers, and currently, we are planning a new release.
For now, we recommend all our customers update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kidscare.axiomthemes.com/doc_new/#installation_theme_update
(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
For WP 5.6 full compatibility, please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
Please can you send me the latest version of wpbakery builder plugin? I sadly cannot update the site with the latest theme version because it breaks my web. I need you to send me the WPBAKERY BUILDER 6.4.2 through a zip file. I am not going to update the support for the moment so that’s why I have to contact you via comments. Thanks!
Our Tech support team can send you the latest version of WPBakery Page Builder whenever you need the update. Just submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Hi i can’t install all plugins: Unprocessable Entity
Let our Tech Support team have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.net/support. Thank you!
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