76 comments found.
hi, is there anyway to remove the breadcrumbs?
Please submit your request to https://kalathemes.zendesk.com/
Thank you
I’m having the same “Sold Out” issue on the QuickView Popup. Is there a quick fix?
Please submit your request/report to the support system https://kalathemes.zendesk.com/ Thank you
How do I change the color of the text in the mega menu? I’ve switched up colors on all of the buttons and none of them correspond. Please help.
Please submit your request to https://kalathemes.zendesk.com/ the Technical support staff will help you more. Thank you.
Hi, just leave a customization request No. 2789 about adding filters to the collection page at Zendesk. Did you guys receive it? I just can’t see what I’ve proposed in anywhere of the system. Pls make sure you receive it and pls kindly reply asap. Thank you.
We received it, but your email sent to out of our office time (18:15) so it will be hold to next working day. We also see “Nam Phan’ have answered it.
Please help us note about the Support Response: We are working from 9AM to 5PM, GMT+7, Mon to Fri. When your question comes to our system, the Customer support staff will answer it as soon as possible following the timeline above. They will process tickets/conversation in a queue (first come first serve). When your question comes to our system at out of office time or weekend, it will be held until the next working day.
still unable to get my menu sub menus to show on mobile and now support has expired with no fix. I am UPSET
The Jemiz don’t support show sub-menus in Mobile. Because the UI of element (click to link, so can not set click to show sub). You can check our live preview demo. Thank you.
it did prior and its in the instructions of the theme. It’s under linklist but thats not working
Could you please explain more about “It’s under linklist but thats not working”. Thank you.
In the Jemiz index (directions for installation) it has the linklist in the for submenus. I screenshot it and I can send it to you so you can see it for a fact says we can do it
Please submit your request to https://kalathemes.zendesk.com/ with screenshots, the Technical support staff will help you more. It’s hard to check in here (publish comment without attachment). Thank you.
Any questions about our theme such as Pre-sale questions or report errors, please help us open a conversation here
Hi I’ve started a conversation ID 6153, on bugs and customization request. Pls kindly reply asap. It is on https://shopifysupport.kayako.com/, I really need it to be fixed in short time. Thank u.
Please help us note about the Support Response: We are working from 9AM to 5PM, GMT+7, Mon to Fri. When your question come to our system and the Customer support staff will answer it as soon as possible follow the timeline above. They will process ticket/conversation in queue (first come first serve). When your question come to our system at out of office time or weekend, it will be hold to next working day.
So, your conversation will be check and answer soon. Thank you.
Hi dear, I appreciate the quick support as you guys do react very quickly. However I have some customization request, but your man just tell me that they need 1-2 hour to do it, and then no reply. I know I need to pay for the customization, can you just let me know how to proceed (like how to pay for it)? How much should I pay for 1 hour of your job?
I checked it’s conversation ID #6520 Please and you seen it. Please help me continue ask/request more in this conversation. Because here is publish comment. Thank you.
Hi i just finished installing the theme i followed every step in the user guide but everything works fine except the ” QuickView popup “ it shows “Sold out” and can’t add to card .. ( in all products )
For technical question, please sent open a conversation at https://shopifysupport.kayako.com/ the Customer support staff will help you more. Thank you very much 
Done thanks
Thank you. The Customer support staff will reply your questions as soon as possible.
I need your help with the theme. I have e-mailed me twice about different problems but I did not get any answers to both. I am happy if you can make it back. good work
We are apologize about the delay feedback in past time. Because we have a long holiday due to Hùng Kings’ Festival and Reunification Day of our country (Vietnam). Thanks for waiting us. Everything will resume to normal today.
is there a tutorial for this theme… also I try to edit the language and the words are broke in Arabic. i want hilp
In the downloaded/purchased package, there is the documentation file. Please try read it. Or read online at http://designshopify.com/manual/jemiz/
If you want more help, please open a conversation at https://shopifysupport.kayako.com/ the Customer support staff will help you more.
I want to buy the kids theme …but there are 3 demos how i can get the one for the kids
Thanks for contacting us. When you purchase the Jemiz theme, you will have all 3 demo packages.
does this theme support all languages ?or it will bugs ?
The Jemiz support Translate Editor of Shopify. It help to translate the theme to any languages. But only can show 1 language in front-end as main. Thank you very much.
How to change the icons in the in the footer information section?
Please try with the solution https://shopifysupport.kayako.com/article/15-where-i-can-i-change-the-icons-on-the-side-menu-at-sarahmarket-theme-3
If it still can not work, please open a conversation at https://shopifysupport.kayako.com/ the Customer support staff can help you more.
Hi there! Just bought this theme today and am running into all kinds of issues. First, can’t get slider images to load. Even tried re-loading original slider images. I also can’t get the colors to change. Annnnnd finally, I tried to open support tickets, but your support website will not allow me and Firefox also warns me that my password is not protected? What’s going on?
Could you please open a conversation at https://shopifysupport.kayako.com/ this is our new Support system. The Customer support staff will check and answer your questions as soon as possible.
Is it just the demo or do the themes not incorporate a scrollbar? Thanks in advance.
Could you please explain more about your question. It’s not clearly for us to answer. But when you install our theme, it will the same our demo site.
i love this theme, but this dont have Sale Off Countdown feature
Our theme don’t include this feature. But we can take customize request to make this function.
Hello Tvlgiao, I love this theme!! I purchased this and I found there is a problem with the flexibility/responsiveness with 16:9 screens. Could you please fix this in the newer version? Thanks very much!
Could you please open a ticket at http://www.codespotsupport.com/others and give us your site information. The customer support staff will check and answer it as soon as possibe.
how do we install this into our shopify panel??
After download our theme, please extract/unzip this file first. Then you will have theme package and document file. After that go to your Shopify site and choose upload theme, browser to theme package just extract.
For more discussing or help installation, please open a ticket at http://www.codespotsupport.com/others/ the customer support staff will check and guide more.
Hello. I like the theme, and I am thinking of buying this theme for a store. I wanted to check if - I can change the black color on the top to white or cream. - change the color on footer to white or cream - if the “Most Viewed” is a dynamic collection or need to be manually maintained - if I can disabled the “loading” image, as there is a couple second lag because of that - if on product page I can show the next image on mouse over like this theme https://paris-timepieces.myshopify.com/
Appreciate your response thanks
Dear,
You can change the site to any color in Customize theme, it’s easily to do – just pick color and save. About the hover to change image, currently our theme don’t support this feature, but it can take customize work to do it.
For more discussing, please open a ticket at http://www.codespotsupport.com/others/ the customer support staff will check and answer your question as soon as possible.
Thank you very much.
Regards,
thanks
Hi there, I have the following queries:
1) My dropdown menu is hidden behind the carousel. How do I adjust the code such that the dropdown menu is show on top of the carousel image? 2) Similar to previous comments, the menu does not work well on mobile, how should I go about optimizing it?
I have opened these issues as tickets with support, however I have not received a reply. Hope to hear from you soon, thanks!
Dear,
Could you please give us the Ticket ID, i will check it. Because currently time is our Vietnamese Lunar New Year holiday, so the response can take the delay.
Regards,
Hi there,
I have replied you by sending you a direct message.
Thanks!
Dear,
Could you please give us the Ticket ID, i will check it.
Regards,
Hi,
I have resubmitted the ticket but I got this:
“Thank you for contacting us.
A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.
Support Team”
Please advise.
My apologies, just checked and got the ticket number: #6760739783
Hi,
Could I please get an estimated time of delivery for the services requested?
Thanks.
Dear,
I have checked the customer support have answered this ticket. Please check it again. Our working time from 8AM-5PM GMT+7 , also we have a lot of customer with tickets, they also need support. So, we will answer your question with our best and not over 24hours for 1 feedback. Thank you very much.
Regards,
