Hi.,

Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.

Thank you, we look forward to helping you!

thank you

Hi.,

You can go ahead and purchase our plugin. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.

Thank you!

Hi.,

Sorry for the inconvenience,

Please send your request to us directly at this email support@wedesignthemes.com

Our Support team regularly works Monday-Friday, beginning at 9am IST. You can expect a reply within three business days. We are currently experiencing a heavy volume of tickets, but we’re working as fast as we can to respond to your message.

Hi.,

Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.

If you face any other issues kindly contact us.

Thank you!

Rated 5 stars, thanks again

Hi.,

Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever. the theme is activated properly and working fine on your site. if you face any issues kindy get back to us.

Thank you!

Hi Jawes.,

Thanks for contacting us and showing interest in our theme !!

Yes, Our theme is 100 % compatible with WordPress 6.2.

You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.

We are happy to help you.

Hi.,

Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!

Please send your request to us directly at this email support@wedesignthemes.com

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

Hi.,

1) A better option is to simply use the WPML in this case and you will have the ability to choose different options as well as content for each language.

2) Please help us have a better understanding of it by getting back with any screenshots like

references and also issues and along with WordPress and FTP credentials through

the bottom right form @ http://themeforest.net/user/designthemes . We will have

a look at your issue and fix it ASAP!

I know what WPML is. Why would i pay money when i could use multisite instead of it? its your duty to fix your theme problem isnt it?

Hi.,

Please use Polylang plugins (free) for multilingual sites.

Note : It seems that your support has expired Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Just ignore this – it was me being stupid !

Hi.,

It’s ok. If you face any difficulties kindly mail your WordPress and FTP Login Credentials with some screenshots or short video reference through the right bottom located @ http://themeforest.net/user/designthemes so that we will check and assist you with a better solution.

Thanks!!

Hi..

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.

Hi.,

We generally do not provide support for older version of the theme and instead suggest that updating to the latest version of kids-life will be best practice

Note: Old theme ( version 2.4 and old version) users who like to switch to the new version (4.2) of our kids-life theme, need to use the theme on a fresh site only. The old theme data cannot be used with the new version of the theme.

Please refer : http://docs.wedesignthemes.com/dt_articles/steps-to-update-the-theme-old-version/

Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

So in my case the best solution will be to recreate the website with the new theme on a staging site and then replace the old one.

Thank you again, you’ve been very helpful!

Thank you, we look forward to helping you!

Hi.,

We reply to your mail., Kindly, have a look.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

5 stars!!

Hi.,

We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!

Best regards!

DesignThemes Support.

Also, ( sorry for silly question) can I add a side menu (like a sticky menu) if I use this theme? Thank you! Waiting for response to know if I should buy it.

Hi Llempicka.,

Thanks for contacting us and interested in our theme!!

1) The theme has mobile responsive and doesn’t have a mobile application for this theme.

2) The mobile sticky menu there is a bit simple but you can add a logo and other elements there freely as needed with our new header builder.

Thanks!!

Hi.,

Thank you for contacting us.

Yes you can have a multi-lingual site with 2 or more languages. We recommend using WPML plugin because it is the most efficient and easy to use to set this up. however WPML is not free. You can also do this with translate or Polyang plugin which are free, but a bit more of a setup.

Thank you, we look forward to helping you!

Hi Netservergr.,

Your query has been processed. Kindly, find the solution for your query in below listed details.

1) To edit portfolio images need to update them in the portfolio gallery options.

For that navigate to Portfolios > All Portfolios > Edit particular portfolio > Scroll Down and update the gallery options, added screenshot for your reference, https://prnt.sc/883GAGJW3Drg

2) To hide portfolio details after the portfolio content need to add CSS in the additional CSS page, kindly add the below CSS code.

Added screenshot for updating code in additional CSS page, https://prnt.sc/1oVfp_s4xxrT and https://prnt.sc/OEuH4RRMRoax

CSS Code:

.single-dt_portfolios .project-details { display: none; }

Let us know if you have any queries or issues. We are happy to help you!

Thanks!!

Regards., DesignThemes Support.

First of all we ‘d like to thank you for your prompt reply despite the fact that our support has expired. Unfortunately we have bought the theme 8 months ago but our customer finally decided to start the project 20 days ago.

Hi Netservergr.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hi.,

It seems that your support has expired

Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

We would be happy to help out here support@wedesignthemes.com

i will state this again. i am not asking for support, i am asking for access to your forums which states i need a license which is something i have.

Hi.,

Please refer : http://docs.wedesignthemes.com/kids-life-children-school/

Hi.,

We have made changes as per your need.

Please refer : http://recordit.co/RDaHwIve3i

If the issue persists, kindly send us the details about under which resolution you have issue. So that we will check form our end.

Hello again… 1. You did absolutely everything wrong. I wrote to you about something completely different! I have the first problem, translated sliders are not displayed on different versions. These are Ru and De – https://recordit.co/yEJ6ISUo2W (if you specify a German slider on the German version of the page, then it is shown on both pages. Ru and De. Russian Russian Russian Russian slider is displayed on the German and Russian) And I need to have a German slider was on the German version of the page, and the Russian slider on the Russian

2. when changing the language, the footer does not change, although the page has a translated version – https://recordit.co/AojTQDiLKy

Hi Oxgen.,

We checked and resolved your issue for the translation slider and footer. Added screenshot for your reference, kindly, look into it.

Slider: https://prnt.sc/26s2pnr and Footer: https://prnt.sc/26s2rj2

German Slider: https://prnt.sc/26s2sd2 and German Footer: https://prnt.sc/26s2sv5

From the admin panel, if you’re selecting german language then select the respective slider and footer for the site. No need to select a slider and footer for the default site (Russian language). Refer screenshot for more clearance.

For testing purpose we changed the slider section, based on your need kindly change it in the admin panel.

Let us know if you’re facing any issues or have any queries.

We are happy to help you.!

Your valuable rating is important to us, it will give us more energy and happiness for us to help valuable clients like you. So, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Regards., DesignThemes Support.

Hi.,

Absolutely, Kids Life is tested and 100% compatible with WordPress 5.9

Hi michfm.,

Thank you for the interest in our theme. We do not have option in our backend, but we can help you to add automatic slider after you purchase the theme.

Regards., DesignThemes Support.

Found a way, no longer relevant

OK thanks.

Hi JurinaEnterprises,

Thank you for the interest in our theme. Yes, our theme is 100% compatible with WP Bakery Page Builder plugin.

Regards., DesignThemes Support.

Great, thanks so much!

Thank you, we look forward to help you!!..