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938 comments found.

Hello, I’m customizing the site with the client’s visual identity. At the moment I’m having trouble changing the color of the triangle “sale” that appears in the upper right corner of the product. When I use the css selector to change the color of the triangle it turns a square, could you help me please? Thanks.

CSS:

.onsale {
    border-color: #ec7d25 !important;
    color: #ffffff !important;
}

URL: http://bulibuli.com.br/new/

rsriram

rsriram Author Team

Hi.,

Get into the option Dashboard > Kidszone > Integration > Custom CSS > Enable Css > Yes > Pasted the below css code inside the text area > Save All.

ul.products li .onsale { border-top-color: #ec7d25 !important; color: #fff; }

Regards., DesignThemes Support.

Thank you so much!

rsriram

rsriram Author Team

Hi.,

OK, Thank you.

Let us know, if you find any issues in future.

Regards., DesignThemes Support.

Hi, in the single product page the related products are getting displayed vertically. How can I solve this? Thanks.

URL: http://bulibuli.com.br/new/produto/kit-body/

rsriram

rsriram Author Team

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., BuddhaThemes Support.

Message with credentials sended. Can you please reply with a copy to contato@ubiquatech.com? Thanks.

rsriram

rsriram Author Team

Hi Omgdigital.,

The issue has been resolved. Please have a look.

We have added the below custom code under the option Buddhapanel > Integration > Custom CSS for aligning the recent products horizontally and aligning the variation text to center.

.woocommerce .product.first .column { clear: none; }
.woocommerce .cart_item td.product-name dl.variation dd, .woocommerce .cart_item td.product-name dl.variation dt, .woocommerce-page .cart_item td.product-name dl.variation dd,.woocommerce-page .cart_item td.product-name dl.variation dt { float: none; }

Regards., DesignThemes Support.

Other detail, in the cart page, the product name is center aligned but your variations not, I would like that all texts were center aligned. How can I do this? Thanks.

URL: http://www.awesomescreenshot.com/image/1844582/3dfff2f4c3b174677a9e86a9ac5f68b5

rsriram

rsriram Author Team

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., BuddhaThemes Support.

Message with credentials sended. Can you please reply with a copy to contato@ubiquatech.com? Thanks.

rsriram

rsriram Author Team

Hi Omgdigital.,

The issue has been resolved. Please have a look.

We have added the below custom code under the option Buddhapanel > Integration > Custom CSS for aligning the recent products horizontally and aligning the variation text to center.

.woocommerce .cart_item td.product-name dl.variation dd, .woocommerce .cart_item td.product-name dl.variation dt, .woocommerce-page .cart_item td.product-name dl.variation dd,.woocommerce-page .cart_item td.product-name dl.variation dt { float: none; }

Regards., DesignThemes Support.

Hello, we are unable to translate the “Navigate to …” item in the mobile menu. Even hiding the item with css, it appears as main when we access any page that isn’t in the main menu. The option to translate this item in the .po file of the theme doesn’t exist. Could you help us? Thanks.

rsriram

rsriram Author Team

Hi Omgdigital.,

When we visit your site you have already hide the “Navigate to…” option. And if you want to translate the word get into the file path /wp-content/themes/kidszone/framework/js/public/custom.js at line number 81(Approx) there you can directly give the translated word there.

Refer the screenshot: http://prntscr.com/d9u09q

Regards., DesignThemes Support.

I had already translated both the custom.js file and the jquery.mobilemenu.js file. It continues to appear “Navigate to …”. I was able to hide the item in css but when I navigate to a page that is not on the menu it appears anyway! This is a problem that needs to be corrected, I need to publish the site and I can’t because I have not been sent a viable solution! This translation option should be in the .po file or in the site settings.

rsriram

rsriram Author Team

Hi Omgdigital.,

When we visit your site on smartphone browsers there is no “Navigate To..” option. Kindly send us the screenshot/video, so that we will help you better.

Regards., DesignThemes Support.

Does this theme support RTL languages as Arabic ?

rsriram

rsriram Author Team

Hi.,

Thank you for your interest in our theme. Yes, our Kids Zone | Children & Kids WordPress theme supports RTL languages like Arabic,etc.,

Regards., BuddhaThemes Support.

I’m filtering the gallery, but some categories are empty.

rsriram

rsriram Author Team

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

I send mail. Thank you

rsriram

rsriram Author Team

Hi AvantajWeb.,

Your FTP details works fine. But your wordpress admin login causes the password error. So, kindly resend your correct admin login details.

Refer the screenshot: http://prntscr.com/dk118r

Regards., DesignThemes Support.

bekebo1

bekebo1 Purchased

Hi,

We purchased this theme quite some time ago, installed on a test site we planned to launch, and let it sit until now.

In the beginning, we wanted to create new pages for different subjects, and in order to copy the demo page you had, we had to copy the HTML and paste it into new pages.

Fast forward to now. We tried to edit those pages and got really strange results. If we open the page, the Visual tab appears blank. We have to go to the Text tab then back to Visual before it will show up. Then we edit the text on the Visual tab and update the page and our changes don’t save.

If we instead edit the raw HTML in the Text tab then update page, it will save the changes, but we can’t be editing everything in HTML. Something is wrong.

We tried to make a new page from scratch. Used Default Template or Full Width Template. 1. If we use the Kidzone page builder and go to the General tab and drag an Add Any Content Here module, then click the pencil to edit, it will not let us type anything in the editor window on either the Visual or Text tabs. 2. If we use the Wordpress page builder, it will let us type on both the Visual and Text tabs, but it ignores anything typed on the Visual tab. It sometimes won’t open the text tab, and sometimes it makes the editing window very short or even closed. When I first go to the Wordpress editor sometimes the Visual and Text tabs don’t even show.

In this video I first create a new page from scratch and demonstrate 1 and 2 above, then I take you to a previously created page that we copied/pasted the original code into the Text tab from the subject page you had in the theme. You will see I can only edit the Text tab and not the Visual tab, and I can’t even create pages like this any more.

http://screencast.com/t/bv03ryaWyD

We are wondering what we can do about this. 1. Is it a bad install? 2. Have you heard of this before and know a fix for it? 3. Is it an outdated version of the theme? Our original purchase on 12-15-15 included all future updates, so is there an updated version we can install?

Any help or insight you can provide is greatly appreciated. You can see that we have never used the theme yet, but we are getting ready to launch and would like to use it now. Once we get the test site working correctly we will migrate it and launch.

rsriram

rsriram Author Team

Hi.,

It seems that you are using a very older version of our theme. Please update our theme with latest version 3.4 to fix the issue. Please follow the instructions in the below knowledge base link for updating the theme.

http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

If you still have any issues, please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

And also it seems that your support has expired on 15/06/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

hello i lost my setup file how can i download again

rsriram

rsriram Author Team

Hi.,

You can download the theme files from the download section of themeforest. Please have a look at it.

Your support has been expired. Please purchase the support item to move further.

Check this link for renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

Hello, i want to buy this theme, my hosting service is Linux with Cpanel and my wordpress version is 4.7.1. Is it compatible?

Thanks!!

rsriram

rsriram Author Team

Hi.,

Thank you for the interest in our theme and contacting us.

Yes it is compatible with wordpress version is 4.7.1.

Let us know, if you have any other queries!

Regards., DesignThemes Support.

Good news!! Thanks at lot! we really like this theme!! it doesnt matter that our hosting service is Linux with Cpanel, right?

rsriram

rsriram Author Team

Hi.,

Thank you.

Yes, You can use Linux hosting server as well.

Regards., DesignThemes Support.

iframe video in facility item not showing at correct width. I have included a video embedded on this page: http://wicklowmusicdrama.com/tutors/ but it’s showing full width along the top instead of 400px wide and aligned right (per iframe code) – how do I get it to show correctly aligned right of text? (this theme was bought by my client so it’s not showing up as purchased under my name)

rsriram

rsriram Author Team

Hi.,

Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes

If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.

Kindly refer the following links for getting clear idea.

http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/

Regards., DesignThemes Support.

I believe I submitted this to you before as you answered previous support requests – I cannot find it at the moment as the previous designer purchased the theme. See previous answered comments here : https://themeforest.net/item/kids-zone-children-kids-wordpress-theme/6787343/comments?filter=all&page=41#comment_10712243

rsriram

rsriram Author Team

Hi outsource.,

You need to remove the following code from wp-content/themes/kidszone/style.css file line #185 (approxmate)

iframe { width: 99.7%; } 

Refer : https://snag.gy/G0Jpjf.jpg

Regards., DesignThemes Support.

WP 4.7 compatibility?

rsriram

rsriram Author Team

Hi.,

Yes, Our theme is compatible with WP 4.7.

Regards., DesignThemes Support.

ekipnis

ekipnis Purchased

Hi! We have some problems with template when move it from one server to other. All the template settings are lost. Could you help us with that, please?

rsriram

rsriram Author Team

Hi Ekipnis.,

You mean you have lost the buddha panel/theme options settings? If yes, then those settings will not be lost while server transfer. There is a backup option in the buddha panel settings, have you used that?

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes of both your old server and your new server so that we will check the issue.

Regards., DesignThemes Support.

ekipnis

ekipnis Purchased

Hi, when transferring the demo content, we used the backup option in the Buddha Panel settings, but the the issue remains. So do you know any other variants? Tank you

rsriram

rsriram Author Team

Hi ekipnis.,

Kindly mail your WordPress and FTP Login Credentials of both your old server and new server through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hello, It displayed me error in WooCommerce product categories widget : ” Catchable fatal error: Object of class WP_Error could not be converted to string in /nfsmnt/hosting1_2/e/7/e7853963-403f-4d87-b702-8f92bade6205/nekoranec.sk/web/wp-content/themes/kidszone-3.4/framework/register_public.php on line 67”. I have displayed hierarchy and Hide empty categories settings.

rsriram

rsriram Author Team

Hi mirco..,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes.So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP !!

Regards., DesignThemes Support.

I am using Wordpress version 4.7.4 with the version of the KidsZone 3.5 theme (2017.04.27), and the Visual Composer does not save the contents of the pages. When i disable the “DesignThemes Core Features Plugin”, I can update the content. But I need the “DesignThemes Core Features Plugin” for the theme to run.

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

The Visual composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option. Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hello, I find some warnings in my wordpress (by plugin Querry Monitor). You can check it here: http://i66.tinypic.com/mvrk75.jpg . It doesnt make problem, Just for fixes :)

Hi mirco261.,

Thanks for letting us know. We will note down this issue and update it in our next version. Thank you.

Regards., DesignThemes Support.

Hi, How do I receive an invoice for support extension ? Thanks

Hi Dockru.,

Kindly, send us your updated WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

Regards., DesignThemes Support.

you should know and be able to tell me, where i have inserted the sentence in the top-bar :

<body class=”home page-template-default page page-id-4115 custom-background boxed tribe-no-js”> <!- wrapper div starts here -> <!- header starts here -> <header> <!- main menu container starts here ->

Hi Dockru.,

It seems that you have activated the header type 2 , so kindly get into the file path /wp-content/themes/kidszone/header-type1.php there you can modify the text.

Refer : http://prntscr.com/f8retu

If you still find any difficulties, kindly send us your updated login credentials. So that only we will have a clear look from our end.

Regards., DesignThemes Support.

Goodnight

I’m having problems with the price charts, I do not know how to put the information that interests me, for example € instead of $

In addition they do not give me access to the knowledge base and support and I can not leave my queries there or find the solutions.

Also the builder is giving me real problems and does not adjust to changes.

Can you help me?

Hi ApuntServeis.,

1) Do you want to change the icon under the pricing table http://prntscr.com/f8ulzb ? then get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php under the function dt_sc_pricing_table_item there you can change the symbol.

Refer : http://prntscr.com/f8uln0

2) We have sent your forum login details to your email. Please have a look at it.

3) Kindly, help us have a better understanding on it by getting back with some screenshot like references. So that, we can check and have a clear look from our end.

Regards., DesignThemes Support.

Good afternoon

Sorry, but the system does not validate the Item Purchase Code so we can not access the knowledge base.

On the other hand we tried his recommendation to change the icon

regards

Hi ApuntServeis.,

1 ) There is no need to use your purchase code to login to our knowledgebase. You just login to our knowledgebase via the user name and password which are already have sent to your mail. So, please check your mail.

Refer : http://prntscr.com/f9nghq

2 ) OK, Thank you. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.

Kindly refer the attached screenshot :

http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

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