28 comments found.
This is a very good Theme, and I want to buy the same theme for my other website, https://abacusandvedicmaths.com/. However, I noticed there is one problem with the website when we are editing it with Elementor: two H1 headings are visible. Can we solve this issue?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I truly appreciate that you got back to me but unfortunately, my support for the theme has already expired. I understand it can be quite costly to purchase it again – is there any other way you can help me out so that I can make a decision regarding whether or not to buy the same theme once more?
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
This is a great website template. I have a very basic question: Can you choose to have the homepage not automatically slide to the next screen after a few seconds? Can you have it that it only slides if the user clicks the arrow? Thanks so much, Pete
Hello,
Thank you for your interest in our theme!
Sure. It is possible to change the slides after clicking on the arrows only. Please note that it will probably require additional customization of the source files. If there is a need, our Customization studio may help you with that. To get started, please use the “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
On the themes buy page, it says the last update was in January 2016. Have you really not updated the theme since first release?
Hello,
Thank you for your interest in our theme!
HTML version doesn’t require any updates. You may check a WordPress theme version of the theme at https://themeforest.net/item/kids-care-multipurpose-children-wordpress-theme/10677891
Regards.
Hello,
<video class=”videoBackground” width=”1280” height=”720” data-width=”1280” data-height=”720” preload=”metadata” autoplay loop src=”video/blank.mp4”></video>
I put the video on my homepage index.html.
However, there are times when the video is running and sometimes it is not.
Do you know why?
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Please submit a ticket at https://axiom.ticksy.com/ and provide the link to your website – our support team will check the issue.
Regards.
I am getting the following message on the contact form:”Geocode was not successful for the following reason: REQUEST_DENIED” how do I fix it?
Hello,
Thank you for choosing our theme!
You’ll need to generate Google API key and add it in the file. Please check this article for detailed instructions: https://axiom.ticksy.com/article/10087Regards.
i want to buy this … but i want convert RTL you can do it for me ?
Hello,
This theme doesn’t support RTL by default. Please submit a ticket at https://axiom.ticksy.com/ – choose “Request a Paid customization” category and post your queston there to check if it can be done.
Thank you!
Hİ, Does the images include theme?
All images are copyrighted to their respective owners. Images used in live preview are not included in the template.
Great template. You have an Instagram icon as well? Please let me know
Hello,
Thank you! Yes, please contact us at https://axiom.ticksy.com/ and we will send you Instagram icon if you need it.
Dear customers,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while.
Thank you for understanding.
Hi ! Thank you so much for this awesome work. I am very much interested to buy this theme.
I do not see any checkout page. Is it available ?
Hello,
Thank you for your nice comment and for interest in our theme.
The thing is that HTML theme was converted from WordPress (where WooCommerce plugin is responsible for shop functionality), while there is no possibility using Wordpress plugins for HTML website. You need additional code customization for getting shop fully functioning with this theme.
Best regards.
How can i contact with you guys for some additional feature ? I need many customization.
Hello,
You may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website.
Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Best regards.
Hello I want to add login form , registration form and dashboard part
Is the theme has any pages as I want ? If not Can you create a simple one ?
Hello Marwa,
Thank you for your question.
Mentioned features require additional customization of the theme source files, which is beyond our support service.
If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website.
Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Thank you for understanding.
Dear Customers,
Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused.
Thank you for understanding.
can’t initiate a slider in a popup, please help =))
Hello,
Customization of the theme is beyond our support service.
If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website.
Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Thank you for understanding.
would you please create a style for modals? thanks a lot =))
Hello,
Thank you for choosing our theme!
This change requires additional customization of the theme source files, which is beyond our support service. If there is a need, you may contact our partner customization studio Mockingbird at https://mockingbird.ticksy.com to get a quote.
As an alternative option you are able to create popup window using Visual Composer. Please take a look on this video tutorial: https://www.youtube.com/watch?v=Eo8GVpg3f-E
Best regards.
but how about popups in the html templates? how to create new popups
Hello,
Sorry for misunderstanding.
You are able to create pop up page or box using HTML, CSS and JS coding.
Please take a look on these links, they could be useful:
http://www.w3schools.com/howto/howto_js_popup.asp https://codepen.io/imprakash/pen/GgNMXOBest regards.
Thanks a lot, you’re so helpful =))
No instagram social icon?
Hello,
I was glad to assist you!
As for instagram social icon – unfortunately it was not implemented in theme by design.
You are able to submit new ticket here: https://axiom.ticksy.com/ asking to provide you with PSD files of the theme, to be able to create instagram icon if it’s needed.
Thank you for understanding.
would you please create a style for modals? thanks a lot =))
Hello,
Thank you for choosing our theme!
This change requires additional customization of the theme source files, which is beyond our support service. If there is a need, you may contact our partner customization studio Mockingbird at https://mockingbird.ticksy.com to get a quote.
As an alternative option you are able to create popup window using Visual Composer. Please take a look on this video tutorial: https://www.youtube.com/watch?v=Eo8GVpg3f-E
Best regards.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occurred for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hi. Nice template but is it possible to turn off the menu animation?! Thanks.
Hello, thank you for your positive feedback. You can edit anything in our theme if you have enough HTML and CSS skills.
Thanks. Will give it a crack. Looks like javascript to me though?
Hello, please submit a ticket request clicking on “Get support” button on the item details page – our tech support operators will assist you. Best regards!
will I get all the pics shown in the demo?
Hello, we don’t supply images with the template. You will get template with placeholders to same template layout.
Hello, we don’t supply images with the template. You will get template with placeholders to same template layout.
Hello, Trying to create a ticket on your support portal but the template name is not listed. I can’t create the ticket. Basically I need the PSD files of the template, They are not included in the download.
Hello, you can create ticket in the pre-sale section. Also add you Purchase Code to the ticket please.
