32 comments found.
Hello, my theme didn’t receive more updates since february 2023, I download the files from themeforest and replace the outdated files but wpbingocore plugin makes my website crash. My server has PHP 8.1. The error shown is “Deprecated: strpos(): Passing null to parameter #1 ($haystack)…in /wp-includes/functions.php”
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.Hello, my theme didn’t receive more updates since february 2023, I download the files from themeforest and replace the outdated files but wpbingocore plugin makes my website crash. My server has PHP 8.1. The error shown is “Deprecated: strpos(): Passing null to parameter #1 ($haystack)…in /wp-includes/functions.php”
Thanks for your respond!
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.Hello @wpbingo, I tried to submit a ticket but I don’t have support. Please check the files in themeforest because the modified date of plugin wpbingo_core is 2021. I think that is the problem.
Thanks for your respond!
However we have not received any of your support requests: https://prnt.sc/TzKLtNyC0RoC Please check again.Hello @wpbingo. When I tried to submit a ticket the website said “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Thanks for your respond!
Your support plan has expired, please renew your support plan and send us a support request. Best regards.Hello, but the files are outdated. I can do the update but the files are wrong
Thanks for your respond!
Please download the latest version from themeforest and replace the outdated file.Hello wpbingo, I replaced the outdated files but the plugins wpbingo core and slider revolution are older version actually. Please fix this and let me know
Thanks for your respond!
Try updating the wpbingo plugin and slider revolution from the latest version you downloaded.Hello wpbin, I update the plugins but both are outdated, please upload the latest version on themeforest
Thanks for your respond!
We have the latest update. Now you can download.Hi there’s a problem with the plus and – on the product page. In europe, the plus sign comes after the -. Do you know how to change it ?
Thanks for your respond!
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.Hi, since the purchase, many things are not ok. Product filters are not working. Indeed same thing for search with ajax. Could you please give help ?
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.Hi, sorry but Kidsy is not in the list… How to do ?
Hi, Please check again : https://prnt.sc/jZ9e94AIzM3r
very good theme but no more update since November 2022 and obsolete woocommerce files woocommerce warning and there are many errors kidsy/woocommerce/myaccount/form-login.php version 4.1.0 is obsolete. version noyau is 7.0.1 kidsy/woocommerce/order/form-tracking.php version 6.5.0 is obsolete. La version du noyau is 7.0.1 kidsy/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is obsolete. La version du noyau est 7.0.1 kidsy/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is obsolete. La version du noyau est 7.0.1
Thanks for your respond! You can submit a support request via the forum: https://wpbingo.ticksy.com/ , our support team will keep you updated. Or you can wait for our next update.
Hi mapetitefea ! Currently this item has an updated version, please download the latest version from themeforest and replace the outdated file.
Hello, thank you everything works after the update manually. Why there is no automatic theme update that would be great. Thank you very much for your answer
Thanks for your respond! Automatic updates can affect what customers have customized. So it is not included.
Theme isn’t work with PHP 8 version
Thanks for your respond! Theme works fine on php 8. Maybe you are having problems coming from a third party. You can send us a support request via the link: https://wpbingo.ticksy.com/ We will check for you.
I am getting this issue on server that is running on php8 https://snipboard.io/2v0gj7.jpg i am unable to access the Theme options
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
I just downloaded the theme zip file from theme Forest. I get the following message when I tried to upload the theme.
“Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Thanks for your respond! Please find out here: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Dear developer,
We are experiencing page loading issues in mobile devices, not loading properly. It has a PageSpeed Insight Mobile Score of 7 to 12 but your demo page mobile score is 70. We have done this test after importing a fresh demo.
There are 2 links of same demo homepages please check both and resolve it.
https://demo.kidsrall.com https://wpbingosite.com/wordpress/kidsy/If you want I will provide you with a fresh install of WordPress or you can install the theme demo yourself to solve this problem.
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Why you not responding in ticket?
Thanks for your respond! We have responded to your request for support. Please check the ticket.
Thanks for your respond, please check the ticket section again.
Thank for feedback!
Are you using Elementor?
Yes, we use Elementor to build this item.
Hi, when I preview your demo it seems that your home is defective in terms of speed. When I click on the logo of the theme, the homepage is downloaded in a second but not compeletely. After 10 seconds or up to 40 seconds later the banner or slider, you name it, appears on the homepage. In other words, it sometimes takes 40 seconds to download the homepage completely. Thats what happens when you click on homepage and wait. However, if you click on homepage and scroll down or click on somewhere on the homepage, downloading banner of slider of the homepage is downloaded sooner. Take a look at it. If you can solve this problem soon, I will buy your theme. Or just tell this is the way it works and cannot be fixed.
Thanks for your respond ! We have installed lazy loading for the demo. You can deactivate this feature when you use the theme.
Hello! I am trying to add a theme I’ve purchased to my Shopify account but I am getting this message: zip does not contain a valid theme: missing template “layout/theme.liquid”
What should I do?
Thanks for your respond ! This is an item of wordpress. Not for shopify.
Hello! I’ve buyed this theme and now I’m trying to open a support ticket, but Kidsy Theme is missing from Product or Category list from here: https://wpbingo.ticksy.com/submit/ . How I can open a support ticket?
Later edit: This theme is on the list, is ok now.
Thank for your feedback!
look grate can i buy psd for this? how?
Thanks for your respond ! However this item’s psd is not available.
Hello
How do I enter the shipping tracking information when an order arrives? How will I use the system in the image below?
Thanks for your respond ! You can get order information in my account: https://imgur.com/7iHh045 And enter the order id in the tracking form.
I’m trying to edit the bottom of the website that is, the footer, but I don’t see the change. They simply don’t change. I’ve deleted both the cache and nothing
Thanks for your respond ! Maybe the homepage you use is having its own header + footer configuration. Please see instructions here: https://wpbingosite.com/document/kidsy/#wpbingo_framework_page
Hi, does it support RTL ?
Thanks for your respond ! Yes, Kidsy supports full RTL.
Hello, why style is not as on your demo here: https://prnt.sc/1xec9ac
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
i cant find kidsy in the offred products.
Thanks for your respond ! Please check again: https://prnt.sc/1xk9j34
Theme looks good only for English. When I tried using Arabic Multilingual, broken in many places even product filter was not working. When I tried connecting support team, they simply blaming the multilingual plugin, that plugin works in other themes. Not happy with the purchase
Thanks for your respond ! We can only assist you within our scope. The issue of building a multilingual website is your extension and it’s within the plugin author’s scope of support. Hope you understand and sympathise.
I’m going to buy this theme, but I have one question. Will I get the .psd or other type banner files for editing.
Thanks for your respond ! Yes , if you need we will send the psd of the homepages to you .
do you have any recommendations ?
Thanks for your attention! We are using large images for demo website. You should use lighter images for your actual website. This will significantly improve the speed score of the website.
