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This author's response time can be up to 10 business days.
I have contacted you through your website and support ticket there almost three weeks ago. So far I have not heard a single word from you.
I have re-contacted you through your website again. This is now 9 days ago. Again I received no reply from you.
This wait is especially annoying since your website does not accept regular logins. Instead, each time I need to request a new password. This login then works once but setting a new password also does not work. So next time I need to request a new password again.
I would kindly ask you to process my inquiry before July 23rd now. Should I not hear from you by then I would ask for a refund.
Hi Thilo, Please can you let us know your Ticket ID? Thanks
Hey guys, thanks for the fast answer!
The ticket ID your site gave me is 2719.
Please, could you also explain how I can set a new password on your page? Despite me using the reset password option some 10 times it always asks for the previous password to set a new one – but, obviously, the previous one doesn’t work anymore…
Hope to hear from you soon.
it has been a week since my last comment here. I have provided the information you requested. I have posted a lengthy explanation on your website, but I have not heard back from you. Not even a single line of confirmation with an estimate of processing time or further questions.
I hereby request a refund on the purchase I made. If this is “support” for you then I am not willing to use your theme and work with you. This is tedious.
How do we handle the refund?
Please email us info AT createdbycocoon.com and we’ll see to that for you. Thanks!
Super work Congratulations! Good Luck with Sale
Congratulations!!! Nice Work, Good Luck With Sale
Great Work, Congratulations GLWS
Wow nice work….best of luck with sales
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