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Hi! I want to change the “BD Cartoon Shout” font to another. Where can I change it? And how? Please help me, because it is urgent. Thanks, Norbert
The reason… This font did not support the next characters: “?”, “?”, etc…
Hello. Sorry, but support does not cover customizations. Please see the definition of support on Envato here: http://themeforest.net/item_support/what_is_item_support/6174058?url_name=kindergarten-wordpress-theme
Details about what is covered by support are also available on our support forum at https://craftedpixels.net/support/
The characters you specified are displayed as ?, they are not available in the default operating system font, please make sure they are not from an iconfont.
For any support requests please use our support forum at https://craftedpixels.net/support/ . Support is offered exclusively there. Thank you.
Thank you for creating such an amazing template.
I am wondering is there a way I can always make sure the background image will be set at the bottom of the page without being cut off?
Here is the link for my website: http://kindy.innovareconsulting.com.au/
Thank you very much for the appreciative words. For any support requests please use our support forum at https://craftedpixels.net/support/ . Support is offered exclusively there and the comment form is reserved for pre-sale questions.
But please note that support does not cover customizations, and this is a css/styles customization. Please see the definition of support on Envato here: http://themeforest.net/item_support/what_is_item_support/6174058?url_name=kindergarten-wordpress-theme Details about what is covered by support are also available on our support forum at https://craftedpixels.net/support/
1) The mobilephone menus don’t working well. I refresh the theme but problem is same. 2) My Envato Purchase Code not accept your forum . So I can not solve the problem.
Hello. This issue was investigated and resolved in January 2015, it’s caused by the Bootstrap Shortcodes plugin. Just deactivate/delete it and the menu will work ok.
About the license code: Please make sure you have not tried to enter the “Kindergarten HTML Template” forum instead of “Kindergarten WordPress Theme”. You can send us the license code by email at firstname.lastname@example.org and we will try to create a user for you and test if there’s any problem with the code adding.
1) I deactivate and delete Boostrap plugin. Problem solved. Thank you! 2) I send e-mail with license code. Waiting for your reply! Best Regads, Fitskool
You’re welcome. Support will be back tomorrow morning at 9:00 (Central European Time) and I added on the support team’s to-do list to create an account for you using the details you sent us by email. We will send you an email for confirmation once the account is created. We recommend that you change the account password afterwards.
Hello. We found out why your license code couldn’t be added: you already have an user account on our support forum with that license code. We will shortly send you an email with all the details.
Hello, works this template correctly with Czech characters, as e.g. ?, ?, š, á, í, é ? Thanks.
Hello. The text font has full Czech diacritics support (you can test here: http://www.myfonts.com/fonts/font-fabric/solomon/ ).
I’m not 100% sure if the titles/menu font has all the diacritics necessary. The author of the font specifies this: “Version 2 – Added in glyphs for Czech alphabet.”, but please check the font page just to be sure: http://www.dafont.com/dimbo.font?text=%E1%2C+%ED%2C+%E9
missing cp-shortcodes.zip inside plugins directory
Sorry about that. We added the missing plugin and re-submitted the update to ThemeForest. It should be approved shortly.
Hi, I like the theme and maybe I want to buy it, but can I change the background and the other pictures to my own style? Is it difficult to change this?
Hi. The body background (the lined paper pattern) can be changed from the Customizer. The illustration (with tree, pond etc.) is a single image, but it’s not changeable from Customizer, you will have to manually replace the bg.png file to have another background. Fully layered .psd files are included with the theme, so you can change easily any illustration/image.
I can’t log into your support forum and tried to reset several times and keeps saying password reset link is invalid. support username = moonlite
My problem, i want to change the background colour of the widget area in front page. Kindly assist as soon as possible.
Any help please?
i had the login issues on safari, but when i tried chrome i have managed to reset password and login, however i couldn’t find related post, and i am unable to post my question in the forum.
I have found solution to this! For anyone else wanting to know, there is a child theme that comes with your download. Activate it and use it to customise the colors.
Hi. I’m glad you solved the issue. Please note that we didn’t answer sooner because it was weekend and we do have the day off just like any other person out there.
We tested the lost password (both the link in the registration email and page on website) and it works, for us and for other forum members. If you experience any problems with the registration email, try to use use the lost password page https://craftedpixels.net/support/lost-password/ or login with your current credentials and change the password from your account.
The theme forum is the first one on the CraftedPixels Support homepage at https://craftedpixels.net/support/ , the Kindergarten WordPress Theme forum, just write the support issues there ( https://craftedpixels.net/support/forums/forum/kindergarten-wordpress-theme/ ).
There’s also a tutorial for first time users here: https://craftedpixels.net/support/first-time-here/
Hello, i think there is some issue on responsive menu indicator ( burger ? ) .. i see a white square. ( there is in your demo too ). Have you noticed too?
Oops, thanks for the bug report. Looks like that one sneaked up on us. We added the shortcodes plugin in the last theme update, and looks like the menu icon inherited color: #fff; styling from the css styles we added for the plugin. I fixed it and will submit the update at ThemeForest in a few minutes.
Hi, someone on wordpress plugin repository have published a gallery wordpress plugin with the same name ( CP-Imagegallery ) , so upgrading will lose all settings ( is sufficient to reinstall the cp-gallery included in the theme for bringing back settings and media ) . So watch out to everyone.
Hi, thank you for this. Unfortunately, WordPress.org team cannot be bothered to check plugin author for auto updater, they only check plugin name and version. It’s been a reported issue for years, but nothing has been done to solve this so far.
I have submitted a theme update in which I changed the plugin name and set the current version to 99 to avoid this.
I don’t know why, but it continue to install version 1.0, even if in plugins/ there is version 99.0
nevermind, i resolved
i am a noob wordpresser looking for the section in the template to change the images in the cloud slider. can you point me in the right direction, please?
Hi. For instructions please read the documentation provided with the theme. And for support please use the support forum at https://craftedpixels.net/support/ , support is offered exclusively there (Monday – Friday). Thanks.
Update instruction? if i upload new child-theme style.css and the new kindergarten theme, i got white page with no error.log in the server
The child theme works ok on our local server. Are you sure you’re using the latest for both child and main? The theme directory name was changed in the update from kindergarten-theme to kindergarten, and if the child is not the latest you will get a blank because the style.css doesn’t get imported properly from the parent. And it would not show in error.log.
Make sure you have v20.0 for main theme and v19.0 for child, and let me know if the problem persists. If it does, please write to support https://craftedpixels.net/support/
Thank you again for your very fast and reliable support. As always
You’re welcome. If you don’t mind, I’d like to repost here your answer from the support forum, for future reference in case anybody else encounters this quirk upgrading from v18.0.
“Just a notice about white page.
Only on upgrade from 18.00 (the last with old directory naming): for resolving white page i activate twentysixteen (or another wp template), then i reactivate the child wp theme.
After that all is working”
Yes, of course. I’m glad if it can help someone other.
Hello, google maps isn’t showing up on wp 4.7.1 .. can you check?
Hi, please refer to our support forum at https://craftedpixels.net/support, we’ll be happy to answer all the questions there
writed to you on support forum
Thank you, we just answered!
Hello, How can I setup contact form to send email using SMTP verification?
The plugin uses the standard WordPress email function, so you’ll have to look into the wordpress SMTP. This isn’t related to our plugin.
Although you’re welcome to open a thread in our forum and we’ll be happy to give advice.
i cant register https://craftedpixels.net/support/register/ username email and then nothing happens.
i want contact page google map shortcode pls or plugin!
Please send us an email at email@example.com
I am trying to change logo dimension. How can i do that?
Hi, the answer is in your thread on the support forum
A question before buying: is this theme resize-able well on mobile device ?
Yes it is, we designed the theme with responsiveness in mind
It is not possible to get support – system says that may license is already in use. How that is possible? And then it says I should contact, if it is not true. How i can contact, if I cant log in???
Does it have a polish language characters? Does this pictures from the slider come with the package? Thank You
I purchased this theme last week, i have some query regarding some file, contacted the support team but didn’t receive any response. it has been now around 2 weeks.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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