34 comments found.
So no support? So I can’t have a mobile menu/hamburger menu? This theme has been a mess from day 1 not adding theme options, issues with Elementor and now no Mobile Menu. What is going on guys?
Hi, the issue happen because you added the extra code CSS. You can check the detail in the ticket. Thank you!
Can you please look into my ticket #2980014 I have provided everything you need. This site has to go live in a week and I do not have any mobile options to fix mobile issues.
Plugin “Elementor Theme Core” not support Elementor version 3.5 and up, please update !
Hi,
Please backup data in your site and help us update the Elementor Theme core plugin (the latest version is 1.2.4)via way:
1. please go to Plugin tab -> deactivate and delete this plugin
2 Go to Appearance -> install plugin and perform reinstall this plugin
If the problem still persists, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you.
Thank you!
I submitted a ticket related to version 2.0, Please check for me…
Hi, You can check our replied in your ticket. Thanks!
Hello, I see: Fail to update plugin error!
Hi, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you. Thank you!
The issue was caused by my use of an update-disabling plugin. The situation is resolved
Long time no new update
Ok. If you get any issue please let us know. Thank you!
Is their a way to have the same header style as your old theme Little People | Kindergarten WordPress Theme for PreScool on this theme?
Hi, This is custom work because our theme don’t have the same header layout. Thanks!
Is there a way to update “Elementor Theme core” plugin, which breaks the site after Elementor update, without renewing support?
Hi,
Please backup data in your site and help us update the Elementor Theme core plugin via way:
1. please go to Plugin tab -> deactivate and delete this plugin
2 Go to Appearance -> install plugin and perform reinstall this plugin
If the problem still persists, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you.
Thank you!
Could you consider adding auto update functionality to “Elementor Theme Core” plugin? I had several broken site issues after main Elementor update in the recent year. And “Elementor Theme Core” plugin is not available anywhere to download.
Hi, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you. Thank you!
I already did and the site is working now. Update functionality is just a suggestion for the future to minimize support issues.
Hello,
The mobile scroll to element doesn’t work for me. I tried with Elementor link anchors, with plugin called “Page scroll to id”, also reinstalled demo to see how you did it, but it simply won’t work. I have placed class IDs on the elements I want to link to, they work on desktop, but not on mobile. Any ideas please?
Fixed it. Apparently one should not use #menu as a Class ID to anchor link to, as probably something else is using it, or I had used it twice.
PLease reply : PRIVATE TICKET #2909573
Ok. We will checking. Thank you!
please is the theme support RTL ?
Current theme does not support RTL. Thanks
Hi, got the same problem, but as I see there is no opportunity to reinstall Elementor Theme core, I can’t find it. Any ideas where to download this plugin from?
I have rolled back Elementor to the state before the update. Website works now but deffinately has some issues. We really need help here, Elementor Theme core seems to be not available anymore
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://cmssuperheroes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Need an answer please on Private Ticket #2894018. I have to put this site together quickly and over the weekend and need to know why it is a mess. thanks
Nevermind. It seems to work well on another server. Sorry to bother.
Thank you!
Hi, Please check Ticket #2893219
Hello,
I will check it.
Thanks
Thanks, I’m waiting for your help
No one processed my ticket.
Hello,
Please check your ticket, I have answered you.
Thanks
Hi, I raised a ticket. Kindly help respond to it ASAP. Thank you.
Let me check . Thanks
Hi, This has still not been resolved. Kindly have a look. Its close to 4days now
Hello,
I can’t find your ticket. Please see: https://prnt.sc/1rj3zmf
Did you create a ticket here? https://cmssuperheroes.ticksy.com
Thanks
Thanks
do you have demo data import, will it keep my current content upon demo data import?
Hello,
Your data will be lost when importing demo content.
Thanks
Looks like there are issues (Fatal error) after updating to 3.4 Elementor 
Any plans for theme core update?
Hi,
Please backup data in your site and help us update the Elementor Theme core plugin via way:
1. please go to Plugin tab -> deactivate and delete this plugin
2 Go to Appearance -> install plugin and perform reinstall this plugin
If the problem still persists, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you.
Thank you!
No se puede ver el demo, la página esta caida
Hi, Thanks for your feedback! We will check right now. Thank you!
I had purchased your theme. How do I edit CMS classes, please help me.
Hi,
to edit CMS classes:
1 Please go to Elementor -> settings and set up like: https://prnt.sc/1mk5g6r .
2 Please go to CMS classes -> each classes and perform custom:https://prnt.sc/1mk6359.
Thank you!
Hi, I’m interested in purchasing your theme, I have a few questions:
1. The ‘Elements’ page doesn’t work on the demo. Can you please send me the link to that?
2. Does the Events also have a calendar layout?
Thanks, Tahreem
Hi,
1 Oh so sorry. we will remove this menu item. 2 Sorry but Events don’t have a calendar layout.
Thank you!
Hello, I bought the theme. All good, but I need Polish symbols. I like the font you are using (The Brighter Future font). I would like to change that to similar but with Polish fonts. Where to change that font? What is the name of that font?
Hi,
You can use some font like Noto, Lato or Open Sans for Polish language. You can easy change font of theme via Theme option: https://prnt.sc/12i3woh.
Thank you!
Thank you for your answer. The body text has no problems with Polish fonts. I have a problem with headers, I’m talking about changing the font used in headers. Please look here: https://prnt.sc/12iiwrf
hi, On installation i didn t find the style.css why ? please how can i solve it
Hi,
Maybe upload the full package of theme. please extract it and upload only file kindori.zip.
You can see video support install in https://youtu.be/8j3vBM3qHiw.
Thank you!
please any help as installing demo files keeps timing-out
Hi,
Maybe your site don’t enough memory. Please give us the information about your site: link+admin and FTP to email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com/ to we can check and reinstall theme like demo for your site. Thank you!
Hi, doing local decelopment using ddev server
Hi, Please help us check the frontend of your site. This is issue about your server so we can’t support. Thank you!
Pls still getting Gateway time-out using this settings: [ PHP Version: 7.4.8 Memory Limit: Currently: 1024 (Mb) Max. Execution Time: Currently: 600 (s) Max. Post Size: Currently: 100 (Mb) ]
Pls cab you send me the demo files to install manually? my email: justice@riaconsult.co.uk
Hi, You can see the instruction in the document of theme: https://doc.cmssuperheroes.com/wordpress/kindori/. Thank you!
