This author's response time can be up to 2 business days.
How or where do I fix this?
My name is Bryce Wisekal and I wanted to follow up on your comment to inform you that we’ll be handling all future buyer support and developments.
We understand that due to previous experience you may be a little upset but we’re here to try and rectify that.
Due to personal reasons, Denoizzed was unable to follow up and we’ll now be taking over on all future developments, support and all buyer relations.
We’re also very much aware that there are issues and we’ll be working to resolve all of these as soon as possible.
That being said, until we do release an update, we’re encouraging all buyers to register with our support forums: http://www.ourwebmedia.com/support/
Due to the inactivity and lack of past support, we suspect we’ll be busy in the coming weeks restoring things.
So please bear with us a little while we catch up on everything. We just wanted to take a moment and tell you new things are to come and support is now available!
Thank you so much for your past purchases and continued interests. We look forward to better serving you as a buyer in the future.
- Bryce Wisekal (OurWebMedia)
Posted a question a few days in support forum – nickname : edugarsb , please help me.
The Hide Menu link is missing on all the pages except the home page even though all the pages use the same menu code. What is the problem with it not showing up? Question also asked in support forum.
Nevermind, I figured it out.
Oops, spoke too soon. Still have the problem…
Okay, got it fixed…
Hi Sipport Team,
I want to embedd a video from YouTube into the theme “King Size – fullscreen background template”.
I take the YouTube embedd code and paste it to that place on the page where I want to have the video but it doesn’t work. It give the information that the data won’t be found.
I did the paste and copy of the embedded video thousand times before and it worked.
May you can let me know what I am doing wrong?
Thanks for your help
This template loads great on my Android phone, but it seems to load improperly on iPhones. The navigation bar seems to be pushed all the way to the right and overlaps the content.
This is unfortunate. I’ve seen a couple of other comments talking about the same thing. I understand it’s primarily for laptop and desktops, but I wish it was at least functional on iPhones.
I would like to use Hungarian characters, but unfortunately there is no such the following letters: é É á Á ü Ü ó Ó ? ? ú Ú ? ? í Í
Is that possible to add it, please?
Dear Denoizzed, May I ask if there any possible way to solve my issue regarding the fonts? Regards, Jano
Can anyone please tell me how to replace the logo? This seems like a simple task, but for some reason, replacing the existing image file with a same sized and same format image is not working! Someone please help!
How can i add descriptions to the images on the homepage like the WP version ?
Is there a way for the nav to start in the hidden position? Thank you!
very nice work. good luck;
Hello, i nedd ä ö ü how can i release this an the validator write me very much errors – which html is the nearest ?
Thanks for this great theme
I found it changed in the js folders – thanks
but which doctype a take ?
when in the AJAX version, how do i get the menu hide button back ??
Great template, thank you for your work! I purchased it yesterday and have a little question regarding the menu toggle function. Hope you can help me with that
I’ve deleted some items in the main menu, so not it only has 3 or 4 items.
When I click the arrow to hide it, the menu strip goes up completely, so it is all hidden, also the arrow to show it again. Where can I adjust how much it slides up?
Thank you in advance & please keep up the good work!
Kind regards from germany
I downloaded this theme but in the template Folder there is no zipped folder ‘kingsize’ like described in your support. However there are only two folders ‘AJAX’ and ‘Multisite v2’. When I upload one of these Folder to wordpres ‘theme’ folder there is the following error showed ‘style sheet missing’.
May help me anyone pls?
Where can i find html or PSD? I just see it http://screenshot.sh/m9evmcnBCKd4z
Looks like WP files.
how can one download the source codes? Who are in charge of payment?
You have to buy the theme in order to get the source files.
Envato / Themeforest handles all accounting / financials.
Is this site responsive? I can’t find any recent posts regarding this so hopefully it is now?
The HTML version of our theme is NON-responsive. Only the WordPress version at this time is responsive. There will be updates released to the HTML version in coming weeks but we’re still a good ways away from releasing the responsive version of our HTML theme.
- Bryce Wisekal
What languages supports this template?
Any language I would believe. Our theme does include support for WPML, as well, language files which will allow you to translate your own theme using either Poedit or the popular Loco Translate.
Is the style is compatible with WordPress 4.6.1?
Just to clarify here, you’re commenting on the HTML version of our theme. I believe you’re wanting the WordPress version, which is indeed compatible with WPML and yes, also with Version 4.6.1 of WordPress. You can find it here: https://themeforest.net/item/kingsize-fullscreen-photography-theme/166299 – hope it helps!
Hello, I have the latest version of the theme and the video background in homepage, a YouToube link, does not work, a never ending loading icon and the firest scene of the video just can be shown. Is this an known issue? Thanks!
You’ll need to use our support forums for buyer support: https://owmlabs.ticksy.com – please note that we are on holidays from December 23rd to January 4th and during that time it will be limited. We will however follow up with all support questions on our return.
A very happy holiday and New Year to you and your family.
I the version 5.1.11 installed and the problem is that the video background is not playing on mobile (tested on Iphone) and ipad device. An loading circle only appears and loads forever, while only the first scene of the video.
Is there any way to fix this issue or I need to install the latest version 2 of the theme?
Hello again! Thanks for your quick answer.
I’ts ok to use the buyer support, but I don’t have an active support right now.
I think my question has to do with a product feature (or bug), meaning that if the version I have installed which is 5.1.11 does not support the frontpage video background feature on an iphone or ipad, for any reason, then I’m willing to buy the theme version 2 and the support. But before that I need to know if this issue has being tackled in the new theme version.
Whish you all a happy new Years eve!
I do apologize, but active support will be required if you’re needing buyer support. We do not provide support in the Themeforest comments – support will only be available via our support forums.
While we understand your question has to do with product features, it’s also a buyer-related question and as such would be ideal for being posted on our support forums, not as a pre-sale question.
Our theme does in fact work with video backgrounds on Mobile, but it also has the option to override video backgrounds on Mobile. In addition to this, Mobiles do not support the “Autoplay” option, so there are Theme Options related to this if using that video feature.
Further support will require you using our forums.
We appreciate your understanding and wish you a Happy New Year.
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