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Hi, I have 2 licenses for Kingsize for my two websites. I have just updated one and my video welcome page no longer plays on my iphone as it did before the update. Is there a fix for this? I tried submitting a ticket but apparently although I can update to the latest version – my support seems to have expired?? I also cannot access the forum which used to allow me to fix my own problems. I am now reduced to posting on this page which I can see is not really the place to post. Happy to pay for support but I would have thought the upgrade should not break what wasn’t broken. If you can point me at a URL I will try and work it out. Thanks Ben
The issue you’re facing is due to “autoplay” not being capable on mobile devices. At least this is what I believe you’re referring to. This was addressed in the release of Version 5.1.6, including a new option that adds conditional features (Enable Background on Mobile). See the theme change log for details (in the Documentation).
The support requirement, this is a new feature released by Envato, that requires buyers to purchase Theme Support. By default, support is provided for the first 6 months, but after that it requires being purchased to continue with support. Though updates will always remain free for download, support will be limited based on whether or not there is an active support license.
We do apologize but our support forums do require an active license to Support. This can be purchased by visiting our item on Themeforest, you can choose to purchase additional support and it will give you access to our private support forums for buyers.
- Bryce Wisekal
I would like it so when the Home page link on my menu is clicked that the background slider with text is just displayed instead of my home page. How do I do this?
For buyer support please drop by our support forums, https://owmlabs.ticksy.com and we’ll happily assist there.
I have a problem playing the video homepage background (YouToube video) on mobile or tablet devices. Do you know where the problem could be? The error is: “If playback doesn’t begin shortly, try restarting your device”
I suggest updating to the most current version of the theme. If still experiencing issues, we encourage you use our support forums as we do not provide support within the comments here. Please head over to https://owmlabs.ticksy.com and we will happily provide you help.
We love your theme and would love to purchase it to showcase several film projects! I just have a question: For self-hosted video uploads, does the theme support ”.mov” videos in H.264 compression (or only MP4)?
We don’t state that it supports .MOV because it was never our intention, but we’ve many buyers using .MOV for their video backgrounds. As for compression, I am sorry, I am a developer, not a video editor and not sure what that means or how it would affect it. Though to answer the question, yes, .MOV should work.
Thanks for your interests.
Do I have to re-purchase this theme to get the plugin “Visual Composer” to update? I bought the theme and one license for it back in 2011. I do not have “support” now. Just asking this question first. If the answer to this question is that I have to pay again for either support OR a plugin that came with the theme, let me know. I hope that is not the case. It says the author should give you the current license with updates to the theme? (At least that s what I thought it said?) Thanks!
Updates to the theme are ALWAYS free and available via the “Downloads” section of your Envato / Themeforest account. You’ll have to download the latest version and update your version.
It’s not necessary to re-purchase.
Though for buyer support, it is necessary to have an active license for buyer support. This can be repurchased via the themeforest item page, just extend your support and you’ll have access to open up support tickets with us via https://owmlabs.ticksy.com anytime.
Hope this answers your questions.
Thanks Bryce! Got it sorted. I bought the KS theme from here, but it looks like I also bought the VC plugin from its author(s) too. So I must have two licenses, yours (included with KS theme I bought here) and theirs (as a stand-alone). Thanks again.
Glad to help We do release updates within a few days usually after Visual Composer releases updates. It will always be available for re-download via your account. Our change log will always be at the very bottom of our documentation if wondering what has changed.
Have a wonderful day!
I’d like to know how to change the black color to white form the main menu and the all pages. I managed to change the background from black to white, but can’t fine form where to change the other black stuff
Thank you in advance for your fast respond.
I do apologize, we’re currently on holidays and a bit slow in our responses until our return August 5th, 2016. In the meantime, we do encourage you to use our support forums, https://owmlabs.ticksy.com and we’ll gladly assist you there. You can also checkout our FAQs which will help you out as well. Specifically, this one: https://www.ourwebmedia.com/knowledgebase/83/How-to-change-the-Navigation-and-Body-Backgrounds.html
We do encourage you for any other support to use our forums, thanks.
Thank you very much! This helps a lot. Have a great holiday!
You’re most welcome and thank you for your understanding!
Hi – do the galleries support vimeo videos?
Galleries do not support videos, they’re only for images, however backgrounds can have unlimited video backgrounds and also can have portfolios setup to use videos as well. Thanks for your interests.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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