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4335 comments found.

Currently the text on all of my labels for forms is white instead of black. Is there CSS I can input to override this?

Fixed.

Glad you were able to sort it out :) Please note that we do not provide support for the theme here in the comments and that it is exclusively provided on our support forums: https://owmlabs.ticksy.com – thank you for your understanding!

- Bryce Wisekal

Currently unable to add any shortcode as the custom shortcode dialog box shows blank?

Hi there,

I apologize for the delays in responding – we’re currently on summer holidays here and a little delayed in our response times. We would be more than happy to assist but do ask you use our support forums for buyer support: https://owmlabs.ticksy.com – thank you.

- Bryce Wisekal

Great theme – I was able to get a very swish looking website set up for my son in 1/2 day. Admin interface, documentation, tutorial videos – all good.

However, there are several accessibility issues, e.g. using structural elements for presentation, skipped heading levels, no skip link, image links without alt text, etc. The majority are pretty basic markup and CSS issues which should be easy to fix.

Is achieving compliance with Level AA WCAG 2 in your product roadmap?

Hello,

We always take into consideration suggestions (and appreciate them, as well welcome them) but we cannot always guarantee them depending on our customers demands and needs. As already stated, this is a theme intended to be more for the ‘visual’ audience than ‘audible’.

I do get where you’re going with this, however the same can be said in regards to not all vehicles being made for tall people – if your taller than the average person you’re not going to buy a little car – with our theme, if your looking for something that is more audible in its content based, than chances are you may consider more heavily on it’s audible accessibility and it’s direction regarding content verses visual.

In regards to your additional concerns, we’re happy to take them up in Ticksy – as we do provide all buyer support there. Thanks for your understanding.

- Bryce Wisekal

Hi Bryce,

Sorry, I’ve got to come back one more time. Yes, I know it’s a pain, but Google George Bernard Shaw’s quote about “the unreasonable man” – that’s me. And my success in creating change is one reason I received an MBE from the Queen for my services to disabled people.

I completely get that KingSize is a visually rich theme (and beautiful at that, and easy to configure – seriously good work), but that doesn’t, shouldn’t and needn’t stop it from being usable by as many people as possible; my son’s site is content rich, it’s a blog with a full-screen video as the home page. It’s a regular site which should be usable by as many people as possible. Some might not be able to appreciate it in all its visual glory, but that’s cool, there’s still content in there they could appreciate if they were able to navigate the site.

My bigger worry is that you still equate accessibility with audible. Not so, someone who has perfect vision but has a disability that prevents them from using a mouse will also struggle to use the site.

I’m not going badger you any further, but you have illustrated how much more work we’ve got to do in mainstreaming accessibility awareness and our discussion has re-engergised me in tackling that. I’ll pick up the bigger discussion on LinkedIn and with G3ICT and WordPress, the smaller one with you on Ticksy.

Cheers,

Graeme

Hello Graeme,

We appreciate your kind words and interests in improving KingSize WordPress. The most I can do at this time is tell you that we will take this into consideration and add it to our ‘Wishlist’ for future review and assure you it’s something we’ll take into consideration.

You’re certainly not badgering me and I welcome your input, suggestions and ideas. Your reasoning is valid and we appreciate that. Though we have other directions for our theme at this time and we believe those are of a higher priority to our market and niche.

As for your other concerns, we are happy to address those and as mentioned, always welcoming to new ideas and suggestions. We do not state to be the best and know everything – so we certainly appreciate our buyers giving us ideas and thoughts to work with.

Thanks for your insight and of course your purchase.

- Bryce Wisekal

I have an issue with the load time speed of my website (header responses: 0,5s -> 4s) I tried everything to fix that but it seems coming from the theme. I tried to post a ticket to your support but my licence expired :( Can you help me without having to pay the renewal support fee please?

Hello,

It would be hard for us to review such a request without more insight and access to your website. Unfortunately, for such requests we do ask that you renew your license and open a support ticket – where we will be able to provide you with greater detail.

Out of the box though, our theme should load relatively fast. For the header file itself to be taking longest to load, I’d consider any modifications first – if you’ve made any – than consider any scripts added via Theme Options or plugins that may use the header.php file.

Hope it provides some direction.

Hello,

Thanks for your feedback. I checked all plugins one by one, reinstalled the theme, etc but the issue is still not fixed. As this is very important for me I will renew the license… See you soon on the other side.

Hello,

Thanks for your understanding. We are actually on holidays until the 1st, but slowly making rounds on support as time becomes available. Our response time isn’t 48hrs at the moment but we do try our best to be as quick as possible. We’ll be on the look for your ticket.

- Bryce Wisekal

Hello, I purchased the theme more than a year back. I had not worked on it for quite some time. But now when I try to include portfolio pages, they don’t appear at all on my mobile page. They appear on desktop. Visit this page on both mobile and desktop and check yourself. https://myebizventures.com/learn-digital-marketing/. Its not due to any plugin conflict as I uninstalled all the plugins and checked. The page doesn’t show up on a mobile with all the portfolio elements. Please help. Also don’t insist for the renewal of license as it’s a basic functionality that has to work for the price I already paid. Thanks.

Thanks Bryce. Your response helped. I removed the mobile touch plugin and it works now. Have another question.

Is it possible to customize the pages to my needs.

If your answer is YES, I’ll renew the support immediately. My question is this.

I have a “courses” page where I have listed all the marketing courses I sell.

I want to write at least 1000 words of category page copy on that page. But I’m afraid, if I write, the products listed will go below the fold. This will severely affect conversions.

So the better option is this.

1. Have a full width page instead of a blog type page

2. Divide the full width page into 2 columns.

3. Left side column will list out the courses and right side column will have the category page copy.

is it possible to customize the theme this way?

It’s possible but not without customizations.

Our support based around customizations is limited though. We can always point you in the right direction but our support does not include modifying the code beyond a line or two. At that point we would then recommend you to consider a developer or to inquire about our development services.

If you’re comfortable with code, it’s very much possible. Though at this time our theme does not include a ‘full page’ layout. This is however something we’re going to be introducing as a new feature after we release version 6 (due out this week).

Then we’ve a few other features we’ll be following that up with as the weeks progress – these mentioned ‘full page templates’ are one of those features to be rolled out.

With respect, Bryce Wisekal

Thanks. Looking forward to the full page templates soon.

Hi, when is going to be released version 6? Thanks.

Hello,

As soon as possible! We’re finalizing the last touches.

thanks.

Upon uploading the kingsize.zip into wordpress a wordpress failure notice appears. This is not the case when uploading the kingsize-child-theme.zip.

Hello,

It is likely because it is being installed incorrectly. We would encourage you to contact our support, https://owmlabs.ticksy.com for buyer support and we’ll ensure you get it installed correctly. You can also view our tutorials and they’ll walk you through it all.

lmabee

lmabee Purchased

Hey Team, I’m just trying to enqueue bootstrap and it doesn’t seem to be taking. I have a child theme active….

<?php $theme = array( ‘theme_name’ => ‘kingsize’, ‘theme_slug’ =>’kingsize-child-theme’, );

add_filter( ‘gform_enable_field_label_visibility_settings’, ‘__return_true’ );

function theme_styles() {

wp_enqueue_style( 'bootstrap_css', 'https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap-theme.min.css' );

}

add_action( ‘wp_enqueue_scripts’, ‘theme_styles’);

function theme_js() {

global $wp_scripts;
wp_enqueue_script( 'bootstrap_js', 'https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/js/bootstrap.min.js');

}

add_action( ‘wp_enqueue_scripts’, ‘theme_js’);

?>

Any advice would be truly appreciated.

Hello,

I apologize but our support is only available via our Support Forums: https://owmlabs.ticksy.com – please post your questions there and we will always do our best to follow up as promptly as possible.

Also note that our theme is not based on the Bootstrap framework, adding additional frameworks would not be something we’d offer support for. Our theme does use the Zurb Foundation framework though and depending on your specific needs, chances are you can likely achieve what you’re wanting within it as well.

Kind regards, Bryce Wisekal

lmabee

lmabee Purchased

Thank you kindly for your advice Bryce. I won’t enqueue Bootstrap if that’s the case. I’ll look into Zurb Foundation Framework. Thank you very much for your time and patience.

HOw do I get the sample pages and slider you have displayed here. I only have one page. I have bought other themes and they all come with sample data

I got passed the error and imported the samples and check download attachement files but now all page Portfolio, color box fancy, all are the same page with text. I checked and it looks like the short codes are not working. So I have nothing showing where the short code data should be.

I spent hours cleaning up your junk. All of your code sample shortcuts are pointing to ID in Galleries and Portfolio that don’t exist plus all images pointing to outside urls did not work I had to select the images from the local Media library for each element. The Google map deos not work and the reCaptcha deos not work after I inserted the Google Keys.

Hello,

I apologize but our extended support is only available via our Support Forums: https://owmlabs.ticksy.com – please post your questions there and we will always do our best to follow up as promptly as possible.

Thanks.

how do you add an uploaded video to the portfolio

Hello,

It apologize but our extended support is only available via our Support Forums: https://owmlabs.ticksy.com – please post your questions there and we will always do our best to follow up as promptly as possible.

Thanks.

Hi there, great theme, I had a lot of fun working with it. I have some very strange margings on my homepage.

www.kinofone.com

As you see the video background on the website doesnt fit the screen. Could you please help me ?

Hello,

I apologize but our support is only available via our Support Forums: https://owmlabs.ticksy.com – please post your questions there and we will always do our best to follow up as promptly as possible.

Looks like this is due to the uploaded video resolution.

Thanks.

Hello, Just wondering it the theme supports using the Soliloquy slider plugin on the front page instead of how you currently do it, and also if Envira Gallery is supported?

Hello,

Thanks to interest in our theme.

Yes, Our theme do support both of the plugins. We have tested it with default free version of WP plugins. Works flawlessly. Into the Envira, You will have disable the PrettyPhoto from the Theme Options.

More you are always welcome to use and post questions in our support after the purchase.

Happy shopping!!

sintos

sintos Purchased

Hello, please some help with your theme. All of a sudden a problem occured out of nowhere. Maybe some incompatibility with the new versions of wordpress… In the domain panoslaskarakis.com, in most of the menus (awards, image gallery, new photos etc) there were image galleries that were working great. Now they are not loading at all. Could you please help me solve this or give me a clue what it might be that is causing this ?

sintos

sintos Purchased

Problem solved. I changed the template of the pages to “Colorbox page” and it worked great.

Hello,

I do apologize but we do not provide support within the comments of Themeforest. For buyer support we would encourage you register for our support forums, https://owmlabs.ticksy.com and we will be happy to answer all your questions there. Thanks.

A very Happy Holiday to you and yours.

Kind regards, Bryce Wisekal

sapristi

sapristi Purchased

Hello, and Happy New Year!

I am having trouble with Visual Composer since I updated Wordpress to 4.9.1. After I change something in a block, nothing happens after I hit save. I have to go back to the html editor to update my website, which is not very convenient.

Would it be possible to get a copy of Visual Composer’s most recent version? I don’t mind installing it manually. Should I rather wait for the next KingSize update? Thank you!

Hello,

Wish you very happy new year too!

We will gladly assist you if you use our support forum where we provide buyer support.

For further Buyer support, we would encourage you register for our support forums, https://owmlabs.ticksy.com and we will be happy to answer all your questions there.

Thanks.

Hello!

Does this theme come with a DEMO I can import to start with? That pre-installed Slider and all?

Thanks

Hello,

Yes, the theme comes with demonstration content packaged inside it. The tutorials (video and written) will walk you through using it. If any issues you can always contact us via our support forums for help.

- Bryce Wisekal

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