Discussion on KingSize Fullscreen Photography Theme

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4388 comments found.

hi,i am paid for support and get no support recently. the issue is with hebrew site the tabs just does not work. i opened a ticket a week ago, and another one in a new system 3 days ago. can someone help?

Hello,

We do apologize for the inconveniences in our delayed response time but we’ve been on Christmas holidays since December 21st. Our official return date is January 7th, but home early and we are attempting to get caught up before we are officially back for the year.

That being said, any support tickets that were opened during our time off have already been responded to. So if you’ve posted to https://owmlabs.ticksy.com, please visit there and find our reply and we’ll gladly further assist you.

Thank you again for your patience and do apologize for any inconveniences these days off may have caused you.

- Bryce Wisekal

thank you Bryce

Hi, what about Wordpress 5.0? Obviously there was no update since 1 year. Will this theme be work in the future or is it a dead one?

Hello,

Rest assured, the theme is far from dead and we are pending a release for our version 6.0. Our theme is functional with WordPress 5.0 as it stands, but there are some issues already reported. We would advise you await our release, due out this coming week, that will offer full support for WordPress 5.0, new features, improvements and much more.

If you’ve any questions don’t hesitate to ask.

- Bryce Wisekal

Merci!

When update is available? Waiting since long

Hello,

At this present time we are queued for review.

This screenshot of our Dashboard here in Themeforest can confirm that, https://www.dropbox.com/s/kicuyyy184ehgej/Screenshot%202019-01-18%2001.15.04.png – we eagerly await its approval.

You can visit our support forums, https://owmlabs.ticksy.com and request a copy of that update if you want, prior to its availability here on Themeforest.

Please note, support is limited on weekends.

Once the approval has been made by Themeforest and it’s available for download, we will make an official announcement on our demonstration blog. That and some other good news for a series of updates over the next few weeks.

Thank you for your patience. We do apologize for any inconveniences. If any other questions let us know.

- Bryce Wisekal

how much take time to approved updates from themeforest? waiting ….

Hello,

While it’s waiting for Themeforest Reviewer approval, you can contact us via our support forums, https://owmlabs.ticksy.com and open a support ticket requesting the version 6.0 release. It is currently pending approval on Themeforest and they’ve made us make drastic changes due to new requirements. This is the reason it was delayed.

However we’ve been encouraging our buyers contacting us, to open a ticket and they can receive a temporary download link to directly download version 6.0 of our theme.

Thanks.

I have email from you folks dated December 2016 using the upcoming release 6.0 as an excuse for users to be patient. There have been no updates in well over a year. How do you have the gall to call this a supported theme? The site is very restrictive on photo formats, Portrait photos don’t work, panoramas don’t work and this is called a photo web site? You stated the following ( below paragraph) 23 days ago. English language words seem to have different meanings to you than the normally accepted definition. Help me understand what “out this coming week” really means.

Rest assured, the theme is far from dead and we are pending a release for our version 6.0. Our theme is functional with WordPress 5.0 as it stands, but there are some issues already reported. We would advise you await our release, due out this coming week, that will offer full support for WordPress 5.0, new features, improvements and much more.

Hello,

While it’s waiting for Themeforest Reviewer approval, you can contact us via our support forums, https://owmlabs.ticksy.com and open a support ticket requesting the version 6.0 release. It is currently pending approval on Themeforest and they’ve made us make drastic changes due to new requirements. This is the reason it was delayed.

However we’ve been encouraging our buyers contacting us, to open a ticket and they can receive a temporary download link to directly download version 6.0 of our theme.

Thanks.

gadamhw

gadamhw Purchased

update doesn’t work – just returns a blank page when uploaded – am reverting to back up.

Hello,

Strange, we’ve performed a few updates already for buyers, as well a few whom have already provided feedback without any issues. Could you please contact us via our support, https://owmlabs.ticksy.com and provide us with more information about the issues you’re having, as well, how you attempted to update? We’ll further assist you in getting things updated via the support forums. Thanks!

- Bryce Wisekal

Great, an update finally after 2 years… What’s new in V6? no Change Log & Updates in the sale pages, neither in your website or I can’t find it. Thanks.

Hello,

There is a change log, in your documentation. It’s always inside your documentation. There is also a change log here, on Themeforest.net where you find our theme details. As for a full feature announcement, that’s due out today. The update has only just been approved, it has been less than 24hrs. We always get our feature announcement on the website within a few days of its release on Themeforest.

- Bryce Wisekal

I can’t disable the “back, play, forward, volume controls” that seem to show on every single one of my pages on the bottom. How do I turn this off? I’ve looked almost everywhere and can’t go live till I figure it out. Love the theme but really need to know how to get rid of this control player on all my pages. thanks.

I figured it out… This was fixed by deactivating the full width audio player in the Plugins.

Hello,

Please visit https://owmlabs.ticksy.com for Buyer Support and we will gladly assist you with all your questions there. Though it does appear you were able to resolve things. That mentioned plugin, the “Fullwidth Audio Player” is an optional addon to our theme for those buyers who are interested in having music play.

- Bryce Wisekal

Also a error update here: Parse error: syntax error, unexpected ‘[’ in /usr/home/tavernadelsnoguers.com/web/wp-content/themes/kingsize/functions.php on line 1473!!!!

If you want to contact us privately, using our contact on our profile, please do. We’ll offer a 1-time support via comments but all future support requires using the support forums.

That said, we did look into the issue and as mentioned, hasn’t yet been reported or caused issues in other environments, but we do believe we’ve a solution. You can email us, we can provide you with a functions.php modification to upload and see if that works.

Please note that this is again a 1-time offer outside our support forums. We’ll honour it because we want to ensure functionality is there for all installations. We need to test this in your environment to ensure it works as intended.

- Bryce Wisekal

I know the documentation and I have read it before asking for help (I’m 10 years old in Envato buying a lot of themes and I had never this problem before 2 years without update). I do not require private help, nor do I want to send my credentials to people I do not trust. And above all I do not want anyone to touch a website if they do not know how to read the comments. As I mentioned before, the problem is that I can not access the control panel once the theme is updated, as it says in the documentation! It simply returns an error to me since the functions file is not correctly written. I repeat the error, you can explain publicly what the problem is.

Hello,

In regards to the documentation, you did state yourself in your previous response that “The documentation does not work when I search for the word ‘update’ (link of the result does not work).” I was helping confirm that Updating our theme was in fact inside our provided documentation.

As for your latest reply, we tried meeting you in the middle to help with an error so far you’re the only one experiencing. Then you reply like this? Perhaps you’re not having a good day and taking it out here, but bottom line is, we’ve offered to help.

We cannot help without reviewing and testing the environment.

Unfortunately, you won’t give us that opportunity.

So we’ll go back to our original stance on this – if you desire to seek assistance with this said issue, you can visit our support forums: https://owmlabs.ticksy.com – we appreciate your understanding. All the best.

- Bryce Wisekal

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