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A quick question: Have a site on an old version of Kingsize (4.0.3). Could you let me know if its just a matter of uploading the new theme files if we get an updated version?
Also: We are seeing problems with timthumb, because the host is blocking it. Are there any way of transitioning away from timthumb, or does the current theme still use it?
For buyer support, we encourage you use our support forums https://owmlabs.ticksy.com where we are available Monday through Friday (excluding weekends and holidays).
To quickly answer your question: Timthumb was removed after I believe version 4.0.3 due to it’s constant instability and no longer being supported. As a result, we removed it and replaced it with new alternatives.
There are a LOT of changes between version 4.0+ and 5.0+ and would recommend reading our change logs. Those prior to recent, will be found on our demonstration: http://www.kingsizetheme.com and those more recent will be found in the documentation file include in your download.
For more direction and help, we’d encourage you use our support forums. Thanks.
- Bryce Wisekal
Have you updated the theme with portrait image support ?
Should be out soon. We’re finishing some last items before releasing version 6.0. For more details regarding the upcoming release, you can visit our support forums and ask: https://owmlabs.ticksy.com thanks.
still awaiting the update for portrait image support, as most of my files are in portrait.
As soon as we can finish it, it will be released.
I just got the 5.1.11 version and I am having problem with the demo files. because when I install it into WordPress is not bringing the primary navigation menu with all the menus and description. Actually is bringing nothing at all just the name “primary navigation” that’s it. I was trying to contact support but there is a problem with your “gateway” website apparently
Yes, apparently are ticket system (through Ticksy) is experiencing issues due to their hosting company. We apologize for the inconveniences that may have caused you. If you can use our Profile, there’s a contact form on it, send us an email. We’ll send you a smaller version of the import file. Usually this is caused because of limitations on your hosting server – we can walk you through those changes by modifying your .htaccess or php.ini file, or attempt sending a smaller sized demo content.
Thanks. We look forward to your message and further assisting you.
How can I contact you?
I can’t find the contact form in your website
As mentioned, use our Profile: https://themeforest.net/user/owmlabs if you’re referring to our website, https://www.ourwebmedia.com than it’s labeled as “Contact” in the menu, but for buyer support while our support system is down (which is out of our control, sorry) using our profile contact form on Themeforest is best. Thanks.
Hello I have got problems in importing the demo files through the WordPress importer
I get this error message “The server encountered an internal error or misconfiguration and was unable to complete your request.”
And another message by the WP system says “This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”
It’s impossible to submit a ticket on OWM labs now, is down for maintenance, is there any other way to contact you in order to get some help to fix my issue?
Just seen your answer to elvisjcruz up here…
Yes, please do email us via our Profile page. Though I do see now our support is loading again. Their hosting issues have been resolved and we’re very sorry about the inconveniences it caused some of our own buyers. Support is again available: https://owmlabs.ticksy.com – thanks and see you there
Hello. Where do i find the “Read more” which is in the blog page?
I found it sorry. Let me tell you this theme is the “best” one of this kind i have ever worked with.
Sorry we couldn’t be more prompt. With the long weekend, we’ve been with family. Always best to use the Support Forums for buyer support: https://owmlabs.ticksy.com – we’ll always help between Monday and Friday, excluding holidays and weekends. Thank you for the great feedback. Please do take a moment and rate our theme on Themeforest. We’d be most appreciative!
Hello friends! before this theme my small website was on the first page on google, now is not
We would love to offer some insight, while limited due to the fact our support doesn’t include SEO, aside the basics, we only provide support within our support forums. Please visit https://owmlabs.ticksy.com and we’ll happily assist you there.
With the latest version, the menu appearance doesn´t work some options as navigation bottom shape neither. It worked properly but after updated it is broken.
At this time I’m unaware of any bug issues with the navigation (at least none that have been reported). If we do require assistance, we ask you use our buyer support forums: https://owmlabs.ticksy.com and we will work with you there. If it is a bug, we’ll certainly have it addressed as soon as possible, but to further troubleshot we’ll have to ask you use our buyer support forums. Thanks.
Hi, When are we going to have an update of the theme to support the last visual composer and woocommerce ? thanks
For buyer support, we encourage you use our support forums: https://owmlabs.ticksy.com and we’ll always be happy to help.
WooCommerce: While a few of our files do state they’re outdated versions, there are technically no issues. We will however be releasing an update soon that will address these and want to assure you that they do not hamper your functionality and use of the new features.
Visual Composer: This is delayed, I apologize, but as we’ve always encouraged our buyers, if there is an outdated version of Visual Composer and you’d like the updated version prior to it’s release (in our theme) than you can contact us via our support forms. We can provide you with it’s latest files.
We were hoping to have finished (this month) our big feature release, Version 6.0 but have encountered a few delays. If we cannot complete this within the next few days, we will be releasing a partial version update, version 5.1.12 that will include these mentioned updates, as well a few other minor additions and tweaks till 6.0 is stable for release.
Thanks for your patience and understanding.
thanks sent ticket to ask the visual composer update
I apologize for not replying to this comment sooner but did reply to your ticket quite a few hours ago. Hopefully you received the update and details shared. Please let us know (in the support forum) if you require any additional assistance. Glad we could help.
Hi I receive
this error: I cant install the theme :
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Buyer support is exclusively available via our support forums: https://owmlabs.ticksy.com – that said, if you follow the documentation, you’ll avoid this error. It’s due to you installing the theme incorrectly. Our documentation includes both written and video tutorials for your convenience.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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