4402 comments found.
hi,i am paid for support and get no support recently. the issue is with hebrew site the tabs just does not work. i opened a ticket a week ago, and another one in a new system 3 days ago. can someone help?
Hello,
We do apologize for the inconveniences in our delayed response time but we’ve been on Christmas holidays since December 21st. Our official return date is January 7th, but home early and we are attempting to get caught up before we are officially back for the year.
That being said, any support tickets that were opened during our time off have already been responded to. So if you’ve posted to https://owmlabs.ticksy.com, please visit there and find our reply and we’ll gladly further assist you.
Thank you again for your patience and do apologize for any inconveniences these days off may have caused you.
- Bryce Wisekal
thank you Bryce
Hi, what about Wordpress 5.0? Obviously there was no update since 1 year. Will this theme be work in the future or is it a dead one?
Hello,
Rest assured, the theme is far from dead and we are pending a release for our version 6.0. Our theme is functional with WordPress 5.0 as it stands, but there are some issues already reported. We would advise you await our release, due out this coming week, that will offer full support for WordPress 5.0, new features, improvements and much more.
If you’ve any questions don’t hesitate to ask.
- Bryce Wisekal
Merci!
When update is available? Waiting since long
Hello,
At this present time we are queued for review.
This screenshot of our Dashboard here in Themeforest can confirm that, https://www.dropbox.com/s/kicuyyy184ehgej/Screenshot%202019-01-18%2001.15.04.png – we eagerly await its approval.
You can visit our support forums, https://owmlabs.ticksy.com and request a copy of that update if you want, prior to its availability here on Themeforest.
Please note, support is limited on weekends.
Once the approval has been made by Themeforest and it’s available for download, we will make an official announcement on our demonstration blog. That and some other good news for a series of updates over the next few weeks.
Thank you for your patience. We do apologize for any inconveniences. If any other questions let us know.
- Bryce Wisekal
how much take time to approved updates from themeforest? waiting ….
Hello,
While it’s waiting for Themeforest Reviewer approval, you can contact us via our support forums, https://owmlabs.ticksy.com and open a support ticket requesting the version 6.0 release. It is currently pending approval on Themeforest and they’ve made us make drastic changes due to new requirements. This is the reason it was delayed.
However we’ve been encouraging our buyers contacting us, to open a ticket and they can receive a temporary download link to directly download version 6.0 of our theme.
Thanks.
I have email from you folks dated December 2016 using the upcoming release 6.0 as an excuse for users to be patient. There have been no updates in well over a year. How do you have the gall to call this a supported theme? The site is very restrictive on photo formats, Portrait photos don’t work, panoramas don’t work and this is called a photo web site? You stated the following ( below paragraph) 23 days ago. English language words seem to have different meanings to you than the normally accepted definition. Help me understand what “out this coming week” really means.
Rest assured, the theme is far from dead and we are pending a release for our version 6.0. Our theme is functional with WordPress 5.0 as it stands, but there are some issues already reported. We would advise you await our release, due out this coming week, that will offer full support for WordPress 5.0, new features, improvements and much more.
Hello,
While it’s waiting for Themeforest Reviewer approval, you can contact us via our support forums, https://owmlabs.ticksy.com and open a support ticket requesting the version 6.0 release. It is currently pending approval on Themeforest and they’ve made us make drastic changes due to new requirements. This is the reason it was delayed.
However we’ve been encouraging our buyers contacting us, to open a ticket and they can receive a temporary download link to directly download version 6.0 of our theme.
Thanks.
update doesn’t work – just returns a blank page when uploaded – am reverting to back up.
Hello,
Strange, we’ve performed a few updates already for buyers, as well a few whom have already provided feedback without any issues. Could you please contact us via our support, https://owmlabs.ticksy.com and provide us with more information about the issues you’re having, as well, how you attempted to update? We’ll further assist you in getting things updated via the support forums. Thanks!
- Bryce Wisekal
Great, an update finally after 2 years… What’s new in V6? no Change Log & Updates in the sale pages, neither in your website or I can’t find it. Thanks.
Hello,
There is a change log, in your documentation. It’s always inside your documentation. There is also a change log here, on Themeforest.net where you find our theme details. As for a full feature announcement, that’s due out today. The update has only just been approved, it has been less than 24hrs. We always get our feature announcement on the website within a few days of its release on Themeforest.
- Bryce Wisekal
I can’t disable the “back, play, forward, volume controls” that seem to show on every single one of my pages on the bottom. How do I turn this off? I’ve looked almost everywhere and can’t go live till I figure it out. Love the theme but really need to know how to get rid of this control player on all my pages. thanks.
I figured it out… This was fixed by deactivating the full width audio player in the Plugins.
Hello,
Please visit https://owmlabs.ticksy.com for Buyer Support and we will gladly assist you with all your questions there. Though it does appear you were able to resolve things. That mentioned plugin, the “Fullwidth Audio Player” is an optional addon to our theme for those buyers who are interested in having music play.
- Bryce Wisekal
Also a error update here: Parse error: syntax error, unexpected ‘[’ in /usr/home/tavernadelsnoguers.com/web/wp-content/themes/kingsize/functions.php on line 1473!!!!
Hello,
We’ve not had any reports of this yet being an issue with any buyers that have updated. We’ve also updated quite a few installations over the past few days. We would encourage you, as instructed here on Themeforest, as well our documentation, to visit our Buyer Support Forums for assistance: https://owmlabs.ticksy.com
We will gladly assist you there. We encourage you opening a ticket that is “Private” and share both FTP and WordPress Admin login credentials. This way we can get in, have a look and help resolve it.
Please note, we do suggest a backup prior to sharing login credentials. Not that we intend for issues, but always best to play it safe than sorry.
We look forward to further assisting you on the Support Forums.
- Bryce Wisekal
Hi Bryce, I been buying themes on envato for more than 10 years and it is the first time that an update does not work. I will not pay a support ticket if the error is just an update and if there are several comments just before mine with similar problems and complaining about the support … I wrote the error in my previous comment, you can solve it or keep complaining. The documentation does not work when I search for the word ‘update’ (link of the result does not work).
Hello,
We are not complaining. We are simply asking you to register for buyer support, which is exclusively available via our Support Forums.
Here is a link to Themeforest Support Policies: https://themeforest.net/page/item_support_policy as such, we do require our buyers to have active support licenses to gain access to buyer support.
Our theme is currently listed at 50% OFF and as a result, the renewal of Support Licenses is also currently discounted along side that. We discounted this for that exact reason – so buyers had opportunity to renew at a lower cost for support licenses.
As already mentioned, we’ve had no other buyers mention this issue and for us to review it, we need access. To do that, you need to register and post to our support forums. Without it, we cannot provide you support.
When you’re ready for support and help from our team, you can find us here: https://owmlabs.ticksy.com – thanks.
As for updating the theme, that is inside our documentation, here’s a screenshot to confirm it: https://www.dropbox.com/s/2b5eamld33sy6p1/Screenshot%202019-02-05%2008.41.50.png it is the first thing you see in the left sidebar menu when opening your documentation (.4 How to Update Theme). Here’s a screenshot of the entire update section of the documentation: https://www.dropbox.com/s/7n34hfsgw4w2bo3/Screenshot%202019-02-05%2008.43.03.png which includes a video tutorial for updating.
- Bryce Wisekal
If you want to contact us privately, using our contact on our profile, please do. We’ll offer a 1-time support via comments but all future support requires using the support forums.
That said, we did look into the issue and as mentioned, hasn’t yet been reported or caused issues in other environments, but we do believe we’ve a solution. You can email us, we can provide you with a functions.php modification to upload and see if that works.
Please note that this is again a 1-time offer outside our support forums. We’ll honour it because we want to ensure functionality is there for all installations. We need to test this in your environment to ensure it works as intended.
- Bryce Wisekal
I know the documentation and I have read it before asking for help (I’m 10 years old in Envato buying a lot of themes and I had never this problem before 2 years without update). I do not require private help, nor do I want to send my credentials to people I do not trust. And above all I do not want anyone to touch a website if they do not know how to read the comments. As I mentioned before, the problem is that I can not access the control panel once the theme is updated, as it says in the documentation! It simply returns an error to me since the functions file is not correctly written. I repeat the error, you can explain publicly what the problem is.
Hello,
In regards to the documentation, you did state yourself in your previous response that “The documentation does not work when I search for the word ‘update’ (link of the result does not work).” I was helping confirm that Updating our theme was in fact inside our provided documentation.
As for your latest reply, we tried meeting you in the middle to help with an error so far you’re the only one experiencing. Then you reply like this? Perhaps you’re not having a good day and taking it out here, but bottom line is, we’ve offered to help.
We cannot help without reviewing and testing the environment.
Unfortunately, you won’t give us that opportunity.
So we’ll go back to our original stance on this – if you desire to seek assistance with this said issue, you can visit our support forums: https://owmlabs.ticksy.com – we appreciate your understanding. All the best.
- Bryce Wisekal
Hi,
Beautiful theme but sadly it doesn’t suit well as photography theme. Has only basic portfolio and gallery. So i had to install another plugin that offer more customization. I installed free FooGallery plugin (it has it’s own lightbox). But now i have another problem theme default lightbox: When i open an image, both lightboxes open it. How can i disable default theme lightbox? i want to use the other lightbox!
Thank You.
Hello NW7,
Sorry to hear you don’t feel this theme suits your photography needs. We are certainly open to suggestion. We are preparing for a huge feature release shortly, that we hope to incorporate more towards photographers running businesses.
We’d be interested in hearing your thoughts on how you feel it could be improved for photographers.
If you could, please visit our support forums: https://owmlabs.ticksy.com and we’ll gladly assist you there. You can also drop us your feedback and we’ll see if we can incorporate some of your suggestions into our upcoming release.
Thanks!
- Bryce Wisekal
Hello! I purchased the KingSize WordPress Theme back in 2014. Now I don´t have it in my downloads anymore and can´t do an update. The pictures in the slider are not displayed any more. What can I do?? Regards, Kathi
Hi there,
Chances are, if it’s not under that account, you either have a different account, or someone purchased it for you? Themeforest.net does not remove past purchases unless that item itself has been removed.
If you’ve a receipt from your 2014 purchase, you can check it for the username of the account that purchased the item. Otherwise you may want to contact Themeforest Support for assistance as we do not have any control over the sales (that’s their end of the process).
Sorry we cannot be of much more assistance.
- Bryce Wisekal
Does this work with the Justified Image Grid gallery system as well ?
Hello,
Unfortunately we’ve never tried it so cannot give you a confident answer in whether it would work or not, sorry.
thanks for quick reply
Best Theme! Great Support. always regular updates. good job, guys. Thanks a lot. please continue and do not give up theme. many thanks.
Thanks for your kind words and continued interests in our theme.
We are working towards a new update here in the coming week (after Easter) which will be a maintenance release. Then shortly after that we have a feature release in the works (we hope to be out early May). If any questions or support is needed, please do drop by our Support Forums, https://owmlabs.ticksy.com – thanks!
- Bryce Wisekal
Hi Bryce, It’s been a while since I updated so I took the big leap to v6 recently and am having issues with the mobile theme. The drop down icon for the menu no longer shows in mobile when you visit www.OrlandoSteadicam.com so unless you know where it is, new visitors can’t find the spot to tap to open the menu. Help!
Hello,
Normally we’d encourage you to go to our support forums but I’ll help with this minor question here. Go to your “Dashboard > Appearance > Theme Options > Style” and there you will find new Mobile Menu / Navigation options. You’ll want to edit the “Up/Down” menu colors.
Hope this gives direction in fixing your issue. If you need further assistance we will encourage your registering for buyer support and posting your questions here: https://owmlabs.ticksy.com thanks!
That makes a ton of sense. Glad it’s an easy fix. Thanks for the freebie!
Hello. I’ve had the theme installed on my site for several years (https://horizon-residence.com). But recently I noticed an issue on the mobile version. At lower screen widths, the main menu disappears completely, and is replaced by only an image that reads “King Size.’ Screenshot here: https://i.imgur.com/Qh1e9T2.jpg Any ideas why this is occurring, or how to fix it?
This is a relatively new issue—perhaps one brought on by the most recent theme update. I had a quick look through theme options, but didn’t see anything obvious.
Thanks.
Hello. Any update to this issue? It is relatively critical on my end-the main menu does not display on mobile :/
Hello,
Sorry for the delayed response. Was a holiday weekend here. Our buyer support is exclusively available on our Support Forums: https://owmlabs.ticksy.com – please post your questions there and we will gladly assist you. Thanks.
- Bryce Wisekal
Hi Bryce,
I appreciate the reply, and your work on the theme. I understand that I need to purchase support if I want to extend the theme, or fix an issue I caused. But in this case, the mobile header had no issues until I updated the theme. Then it suddenly disappeared. Do I really need to purchase 6 months of support just to revert my header to its pre-update configuration? That doesn’t seem fair to me.
Hello,
As a one time courtesy, I’ll point you in the right direction. It appears to be a styling issue. You may want to review your mobile navigation configurations. As instructed after updating your theme, you should save your Theme Options. This applies the new features released in the theme update that affect the Theme Options.
https://themeforest.net/page/item_support_policyEnvato introduced the Support Policy to help themes continued support and growth in development. An encouragement of sorts to ensure themes are being actively supported going forward. We do appreciate the support and idea.
For further assistance, we would encourage you renew your support and post your question to our support forums. We apologize for any inconveniences this may cause, but providing support in the comments gives opportunity for people with pirated versions of our theme to find answers to questions without legitimate purchases.
For this reason, and others, we chose to be exclusive in our support and in using our Support Forums with active support licenses.
We hope you understand. Thanks.
- Bryce Wisekal
Bryce,
OK thank you for pointing me in the right direction. I was able to modify some of the colors in the the “Styling” tab, and resolve my issue.
As I see it, the issue seemed to arise because the header background color was black, and the drop-down arrows were also black. Are these default colors assigned by the theme? If so, that would be the cause of the confusion—it may help to ensure they are not the same color. But, perhaps it was instead a case of my background color already set to a custom color (black), by the WorPress admin (me), before the theme update. In that case, I understand how the confusion would be unavoidable.
Thanks for the assistance.
Carl
Hello,
Sorry about our delayed response – at this time, no, our theme does not support single column out of the box. However, if you’re using Visual Composer / Page Builder, you can create single column gallery layouts.
All of our theme layouts are visible on the theme demonstration.
Let us know if you’ve any other questions. Thank you!
HI there I have big problem on my website. I updated wordpress and all my plugins and I still can’t update WPBakery Visual Composer … so all my website is failing. What I am suppsoed to do ? I am currently using KingSizeVersion : 5.1.11 . Thanks for your help!
Hello,
Sorry for late response.
Request you to contact us via buyer support and posting your questions there: https://owmlabs.ticksy.com
Thanks!
Waiting for an answer for more than a week. Ticket created no answer.
Hello,
We were on Holidays for last 2 weeks. Replied via the support desk.
Hello,
Please confirm, If you have already figured out the solution. It is not a bug.
Any support tickets that were opened during our time off have already been responded to. So if you’ve posted to https://owmlabs.ticksy.com, please visit there and find our reply and we’ll gladly further assist you.
Thank you again for your patience and do apologize for any inconveniences these days off may have caused you.
- Kumar Sekhar
Hi,
It’s been a while since I used this amazing Theme and I was very happy to see how it has improved. Just with Wordpress 5.x I can’t get any gallery to work.
Is there a new documentation ready or any other user has the same issue? Don’t mind to renew the support, I just want to be sure it works fine with Version 6.0
Hello,
There is no issue with the Gallery. It might be some installation issue OR update issue. Please confirm, If you have already figured out the solution. It is not a bug.
Any support tickets that were opened during our time off have already been responded to. So if you’ve posted to https://owmlabs.ticksy.com, please visit there and find our reply and we’ll gladly further assist you.
Thank you again for your patience and do apologize for any inconveniences these days off may have caused you.
- Kumar Sekhar
Hello,
After the wordpress update, something changed and now i have a small issue with gallery. It seems that this code: ”.. $(’.gallery li a span, .columns a span’).css(‘opacity’, ‘0’).css(‘display’, ‘block’); ..” from: wp-content/themes/kingsize/js/custom.js?ver=5.2.3
it’s making the thumbnails disappear by adding this css style “opacity’, ‘0”
So my question, where is the setting in theme options to change this to “opacity’, ‘1” I don’t to modify the code by hand.
Thank you in advance!
Hello,
Any support tickets that were opened during our time off have already been responded to. So if you’ve posted to https://owmlabs.ticksy.com, please visit there and find our reply and we’ll gladly further assist you.
Thank you again for your patience and do apologize for any inconveniences these days off may have caused you.
- Kumar Sekhar
Hello, I posted there on august 23, and still no answer. Thanks.
You will get response today. Thanks,
