256 comments found.
Hi, I am trying to go to your support page via envato market links but none of them seem to work (I’ve tried clicking on the button on “support” tab but it just gives me 503 error and message about forbidden link). Please let me know is there any other way to submit a ticket because all links on my web page (kleanity theme) suddenly don’t work.
Sorry for the delay. Can you please try to open a ticket again? Our support site is back online now.
I bought the extended support, but can not submit a ticket on Goodlayers as they say my support has been expired. What to do next?
There are two methods to submit the ticket.
1. With Purchase code : https://drive.google.com/file/d/1wbcLkMa6fKIhMuY6-WVdXetjFvn4Y7kM/view?usp=sharing
You need to login to Themeforest(or Codecanyon if you purchased plugin) to your profile page with account that purchased this item. Then click on the tab download and you can find it there.
See this : http://support.goodlayers.com/purchasecode.png
2. Via Envato Login
2.1. If you are struggling, try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2.2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (The theme name should start with “[verified]….”), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
When submitting the purchase code, it says that the support (which I purchased to extend) is not valid. What to do now? The link to send you the purchase code does not work. This is a .png link.
Sorry the image is this one to guide where the code is : https://support.goodlayers.com/purchasecode.png
And this is where you send me the code : https://themeforest.net/user/goodlayers (use the form on the right side)
Hi, When adding a blog element in to the page builder it causes a critical error?
Please make sure that you update the theme to latest version in order to use with WP5.9 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.8 as well.
Hi, Everything is up-to-date. WP: 5.9.1 Theme: 1.3.3 All cache deleted. Still no success, plus the page builder has stopped working.
Can you try on another browser as well?
If still doesn’t work, can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hello,
how do I change the “white text” skin to black for the newsletter subscription box on the coming soon page?
best regards
Hello,
You can change this in the Theme Options Panel(wp dashboard > goodlayers) > Color > Skin section.
Slider revolution is hard to use, and forces us to buy licence… I’ve an issue I cant solve ; I’m unable to save global settings, and slider is not working…
You don’t need to purchase its license in order to make it work.
However, in this case, can you try to update the slider first?
https://goodlayers.ticksy.com/article/2125/Hi,
We find on our page balaland.com that the page does not load in the Mozilla browser. Only in this browser, the site works fine everywhere. Can you help with this?
Theme version: 1.3.2 WP version: 5.8.1
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I sent the message through the form. Thank you!
Hi, I have a problem registering slider revolution and Envaro help team suggested that I reach out to you – when I type in my licence key it says that it’s invalid (I didn’t use that licence key for any other website). Can you please help me with that? I already checked that I didn’t past any blank spaces when copying, and I did copy the right code. Is maybe API integration broken? Thank you so much!:)
Hi,
Regarding the slider code, please check this out : https://goodlayers.ticksy.com/article/15746/
Thanks!,
John GoodLayers Team
Hi, I can’t make content changes to my pages. When I change a text or a photo it is not updated on the site and when I return to the tab of my page in wordpress the change is not there either.
Please your help, what is happening with the page builder?
Thanks…
Hi,
Could you make sure your theme and plugins are updated to the latest version? You can find the update instructions here: https://goodlayers.ticksy.com/article/1893/
If that doesn’t solve it, try disabling all your other plugins and see if that solves the problem. If it does, you can activate them one by one to see which one is causing the problems.
If none of those fix the problem, then please send the WordPress username-password so we can see what’s wrong. You can do this using the form here: https://themeforest.net/user/GoodLayers
Thanks.
Thanks, it already works !!
Hi, is there anyway to make this template multi language other than buying WPML plugin which costs 40$ ?
Hi,
You may check out the Poly lang plugin in this case.
Dear Goodlayers,
unfortunately Kleanity backend editor doesn’t work. I tried it on 3 different browser (Firefox, Chrome and Opera) but it’s the same.
When i go to an editor of a page, i open the block that I want to edit but it doesn’t allow me to edit! In particular in text blocks I no longer see the included text. And if i want to go back with “esc” key or the “X” button, the frame remain locked on the screen, so i have to refresh the page to close it.
In a special section of the site linked above, I placed also a code for a social wall. It worked since one of the last upade of the theme, but now the loading wheel rotates indefinitely.
I look forward to your kind reply,
thanks
Niccolò
Please make sure that you update the theme to latest version in order to use with WP5.8 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.8 as well.
Hope this help 
yes it’s all updated, WP 5.8 compatible and cache cleared. Unfortunately it doesn’t work…
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hello, I have the same problem as previous commenter:
“Hi, On my website there is a bug in photo gallery. When you click on gallery the lightbox not work. Overlay and navigation thumbnails are opened, but full image on center don’t appear.Someone can help me? Thanks!”
Site url is johnnassari.co.uk
Hi,
Could you provide your wp-admin account back via goodlayers profile page so we can further investigate about this ?
https://themeforest.net/user/goodlayersThank you.
The ilightbox is not working in my site. Whenever i click on the image it disappears. I have tried updating everything but the issue persists
Can you provide the page url that’s having problem please?
Hi,
Could you deactivate all other plugins out and see if this cause by plugin conflicted ?
Why is my purchase code not being accepted?
Your support website is down.
Hi,
Sorry for the issue, can you please try try again? It should be fine now.
There are two methods to submit the ticket.
1. With Purchase code : https://drive.google.com/file/d/1wbcLkMa6fKIhMuY6-WVdXetjFvn4Y7kM/view?usp=sharing
You need to login to Themeforest(or Codecanyon if you purchased plugin) to your profile page with account that purchased this item. Then click on the tab download and you can find it there.
See this : http://support.goodlayers.com/purchasecode.png
2. Via Envato Login
2.1. If you are struggling, try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2.2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (The theme name should start with “[verified]….”), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Hi guys, I’m deciding between Kleanity and Uniq – my preference is for Kleanity but I notice it is 3 years older than Uniq. Does this mean that Kleanity is more likely to become outdated sooner or will this not make a difference?
Thanks in advance, Steve
Hi,
Not really. These two themes are on the same framework version which running on the same page builder. I suggest you to select based on the design you prefer between these two
Thanks for your interest by the way
Is there a way to see the icons available with this theme? I’m doing a mockup and want to use the actual icons. Tx!
Please see the icon section in this page: https://support.goodlayers.com/document/shortcodes/
Cheers!
Hi, On my website there is a bug in photo gallery. When you click on gallery the lightbox not work. Overlay and navigation thumbnails are opened, but full image on center don’t appear. Someone can help me? Thanks!
Can you provide the page url that having issue please?
hi, could this theme work with PHP 5.6?
Hi,
First of all, Thanks for your interest
Yes, it is compatible with PHP5.6 and also 5.7
I recently updated the Kleanity theme. I cannot update the required plugins on the Install Required Plugins page, however, due to server configuration. It’s also not listed on SSH.
Can you send me a link to where the updated plugins are located, so I can download and install them via SFTP? This is for Core, Personnel, and Portfolio.
Thanks!
Actually you can also get it from the theme update file as well. Just unzip the theme file then go to the path ‘kleanity > admin > tgmpa > plugins ’ All plugins will be available in there.
Hello there, hope you are doing well.
Today I launched my new website. I am very pleased with how it looks. However, I have two issues. One is related with the mobile menu. The menu consists of main pages and sub-pages. It’s easy to access the sub-pages with the small right arrows. However, I cannot go back with the small left arrows. They are not clickable for some reason.
Also the posts of my blogs are not responsive for mobile view. A big part of the content is cut off. Do I have to create these posts with wrappers etc.?
Thank you in advance
Okay second part of my post is resolved, however the problem with the arrows of the menu is still there. Thanks
Hello,
Good to hear the blog issue is fixed
Could you post your site URL so we can take a look at the menu problem?
Is there an e-mail that I could forward the URL?
You can also PM us via the form in our profile page
Thank you, I just sent you!
Hello, any news on this? We have sent you a message from two different e-mail addresses. We need to resolve this, because the mobile menu is not very practical right now, and we also use just a few plugins, we made some deactivation tests, and it seems it isn’t a “plugin problem”. Thank you in advance.
Hi, the theme has some pre builts blocks and pages but its quite limited, how could I have more page builder templates to help design ?
Hi,
We some time put new ones in the update. Please make sure to update the GoodLayers Core to see if there’re new ones.
You can also add your own as ‘custom templates’ as well and call it in other pages.
Cheers!
could you give me process to update theme and goodlayers core (and keep my customizations? ) thanks
To update theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
ok thanks
Another question : Slider revolution is limited without full licence, could you recommand any alternative (less costly) ?
Actually, it’s not that limited. You still have most of its feature and you can have it work as shown in the demo site without purchasing their license. Only some restriction from their pre built template which is not quite necessary actually. I still encourage you to use (without purchasing its license) since this is the best slider so far we have been using. (and sorry, we don’t have another recommendation for this 
)
indeed.. pre built things are crucial in order to save time !
Understood. In this case, you have to purchase their license directly if you want to use that feature.
Otherwise, to set up the slider as shown in the demo site, you don’t have to purchase it. We already included the prebuilt file in the theme package.
