This theme is at the top end of wordpress themes and offers minimal customizing. The documentation is incomplete (please see shortcodes). It's a fair value in the $29 range, but not the $59 range.
WPbakery should be included in it so that pages can be styled more.
From the reviews I've read, all of the replies seem cut and pasted: "Please contact us privately...blah, blah, blah." I view this as a deflection mechanism.
Most of the other criticism that people have written are well deserved. The authors really need to get their crap together and produce a better product, and up their customer service, too; and lower their price until they have a far better offering.