There is a lot to love about this theme, but on the whole it is frustrating. The search turns up entirely random, useless information--the opposite of what we need in a knowledge base. The pages are very hard to manage, and the documentation is rudimentary.
Don't be fooled by the promises, it is NOT quick and easy at all to set this up. It will look nothing like the demo 'out of the box' and even with the added instructions from customer support (which responded quite quickly, I have to give them that) I wasn't able to get it to work properly. The included documentation feels more like 'bonus tips' than actually telling you how to setup the theme. Waste of time and money.
Updating this theme has broken my website:
All I see now is this and I can't find any help on this anywhere. It was a great theme until it broke!!
Parse error: syntax error, unexpected T_FUNCTION in /var/sites/l/lovethedax.com/public_html/wp-content/themes/knowledgepress/lib/widgets.php on line 338
Changing my 5 star review to a 3 star. This is a great theme, but it hasn't been updated with new features or bug fixes since April of 2016 even after submitting several bugs to the author. This author also created a plugin of the same name that has more features and WAS getting frequent updates until again the updates almost stopped. This is really the best theme and plugin available on the market that we've used for this purpose, even without a ticketing feature. It's a shame it's gone to the wayside. With a such a great product PressApps could release more features and sell it for money but currently there's zero reason to renew a license since it doesn't get updated any longer and the support site doesn't distinguish between the theme and the plugin, making it hard to find support for either one. The two should be separated since each has their own features.
As others have said, customer support is nonexistent. This is unfortunate because that is something you are paying for. I submitted a ticket for a simple request over 6 days ago and have never received a response.
There are other knowledge base themes out there that have excellent support. This is not one. Look elsewhere.
☆☆☆☆☆ Customer Service
The theme lacks some basic customizability... and it's not coded the best making it difficult to make basic CSS and HTML changes.
The customer/ product support is nonexistent. You'll wait days to get a basic couple word answer from the developer... which usually results in him telling you that its not an issue with his theme or you need to hire a developer.
There is ZERO documentation on how to setup the product.
I'd look elsewhere before buying this a product from this developer.