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Hey, how many different carousel slides are possible on the homepage (https://doc.cleversopify.com/kodo/#/sections?id=grid-builder-overview), is there a limit?
I’ve been trying to figure out this theme for the past 3 months now. Wanting to get help live but support is slow. This theme is complicated. I’m pretty tech savvy but the way this is structured is very poor.
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
I have an open ticket that you have not responded to!
what’s your ticket ID ?
Emergency please. Check email/open ticket!
Is this Sections compatible? And does this have single featured product on homepage?
And is there an option for image swatches and will it appear on the homepage?
Thanks so much for interesting with our theme.
1/ All of our Shopify themes are sections compatible.
2/ Yes, it does
3/ Yes, it is
Thank you. Just to clarify – it has single featured product on homepage with add to cart button already and color and quantity selector?
Currently, this theme doesn’t have single product section on homepage. However, after purchase this theme, you can contact us for asking our support. We will help you add it for FREE.
OR you can consider to purchase the iOne theme https://themeforest.net/item/ione-drag-drop-minimal-responsive-shopify-theme/17689765 it comes with the single product section.
Thank you. Purchased and submitted a support ticket to get that section added. Would greatly appreciate it if you can address this ASAP.
I need to change the language of the subject Everything and although I have changed all the words (translating them) in the option edit language of the subject, many words still appear in English instead of Spanish
Thanks so much for using our theme. We much appreciate that.
please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Hi, we want to change iamge on breadcrumb it is a link to http://kodo.wp1.zootemplate.com/wp-content/uploads/2017/07/kodo-breadcrumb.jpg?t=1563873180798, it is no https and we can’t padlock
please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket.
THE WORST CUSTOMER SERVICE. Sell a product and get 402 sales ad everybody is trying to contact you to ask simple questions about bugs and problems on your end. tried calling, emailing, tickets everyting.
Did you create a ticket for getting our support? If you did, what’s your ticket ID?
If you’re not satisfied with this theme, please go here to submit a refund request https://themeforest.net/refund_requests/new
We’re happy to refund you.
Thanks so much for purchased our theme.
Please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
We will take a closer look on your issue and help you sort it out asap.
Please check your inbox from the email you sent me
We’re using this ticket system https://support.zooextension.com/ So you are required to submit a ticket for getting our support.
After register an account, you will be able to create a new ticket.
I have stated that it is coming up as invalid ticket multiple times Ticket ID: 6873
is the most recent one and then i click to view it and it says invalid. I am simply asking you to check your hello@cle… email address and help me out because i have paid for 6 months support and received nothing over the last few weeks
Hi, I’d like to get a refund. But there’s no option.
Hello, So i have purchased your theme and i am trying to get home page 2 but everyt time i go to click on import demo content the box comes up to choose from the 17 and then disappears, i have tried this on several devices and browsers.
Is it a bug or? need help asap please love the theme just really need to download this homepage
Thanks so much for purchased our theme.
The same thing is still happening!! if you promise something to customers you should be on top of not only replying but also fixing it! I’m trying to use your one click demo and when I click on it to open up the homepage options it just minimises itself have tried on many devices and now getting over this theme
Please look at your Sidebar feature for the collections! their is a bug and you cant place the menu youd like in there or the order you want it in. you should be able to just choose the menu you want and it goes on the sidebar as it says in the documentation. instead of a ticket and have to wait another few days please just look at the sidebar and fix it and also the one click demo importer
Once we log-in, it takes us to the home page without any visual confirmation of a log-in or an account page for a user. Pls help
If you purchased this theme, please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
How to change the logo?
Please read this article https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
do you have this theme on html version ?
No we don’t
How can I disable the enlarge button on the product image page? It is glitchy
How can I import demo content?
Seem to have a problem with the ajax search. If a user presses “return” the form spits out a “no items found” page.
hi. we need to show collections ans subcollections like a ttree on the sidebar collections. How we can do that?
we have just purchased your theme but we are facing an issue regarding discounts over products , for example if we are putting variants of one products with different discounts then it is calculating the total discount with adding up the discounts of variants as well.
Just let me know how you can help us to resolve this problem.
Our website link :- www.bgr-34.life
email address :- email@example.com
The mobile menu doesn’t seem to be working. It works when it’s resized but not when on a mobile device
all good. worked it out. You need to close the promo-box first for it to work
If you need further assistance, please read this article https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
P/S: Please don’t forget to rate us 5 stars. It’s really help us a lot.
Hey guys, having a problem on product pages that contain only 1 image. It’s completely stuffing up the layout. I’m using the “Product Horizontal Thumb” layout.
please read this article https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
What size image is recommended for the slider?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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