I have downloaded the latest version of the template 3.0.1
The documentation link included is broken, nonetheless, I have managed to find another documentation link https://doc.cleversopify.com/kodo/#/install-theme.
After checking the documentation and installing the theme, I have tried to follow the steps described in "Import Demo" section but couldn't find the "1 Click Demo Importer" button in "Themes Actions".
Moreover, the default home page with the theme has some compatibility issues on mobile version, e.g. in the home page, the first grid builder that contains the slider has buttons and text in it. On mobile-version, the second button and some text are not completely shown on the screen.
28 Reviews
I have downloaded the latest version 3.0. When I go to the product page and add it to the cart I get this error: array contains unpermitted members: id. Thema is very beautiful and functional.
I hope for a quick bugfix.
Author response
Dear dmignani,
Thanks so much for report that issue. We've fixed it. You should download version 3.0.1 for fixing that issue.
In the future, if you found any issue, please feel free to open a ticket for getting our support. FYI, please check this chapter https://doc.zooextension.com/shopify/kodo/#/?id=how-to-start-receiving-support
Kind regards
Thanks for your kind support,
Awesome services and great response.
Absolutely blown away by how beautiful the theme is, and how great the customer service is. I had a couple issues, but whenever I contact support they respond super fast, and the issues are always fixed within a couple hours! I highly recommend this theme, the features are extremely robust, and the theme is super clean which is great for modern apparel stores, or other types of businesses (you can customize 100% of everything!)
Thank you again,
Chase
I use Kodo Shopify theme for more than a year. The theme is easy to use, and customize, it has a lot of great functions in order to build a modern and trendy ecommerce shop. The support is great and fast, they always solve my questions within 24 hours.
Theme is full of bugs and glitches. See review below for details - I had the same issues. Use a premium theme from the Shopify theme store instead. Customer service was non existent.
Author response
Hi trentsize,
We strongly recommend you to read the documentation first https://doc.zooextension.com/shopify/kodo/#/ to know how to use the theme.
If you found any issue or need further assistance, please read this article https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
This theme is full of bugs around every corner!
Contacted support, response time was around 12 hours later. I had two issues that I had found right out of the gate.
Sticky header wasn't working at all and the background color did not match that of the desktop version.
Support made the sticky header work but it still did not pull the sticky logo. Background color was never changed.
When viewing a featured a photo there is a link that says "Expand." Nothing happened! Talked with support about the issue and they responded with it's fixed. Their fix included a new thumbnail image nested below the original.
I responded to both issues not being resolved. I explained I had purchased a "working product" and was not a beta tester.
Communication at that point ceased and I have heard nothing back from them.
Themeforest needs to step up to the plate and do intense reviews on the products allowed here. To give this company an "Elite Author" status is a joke.
Author response
1/ The theme comes with an option to allow you change the background color of sticky header. You should read this chapter https://doc.zooextension.com/shopify/kodo/#/theme-settings?id=color to know how to change the color of the header
2/ Our theme doesn't have any feature called `Expand`. If you are saying about the `Click to Enlarge` feature, then it's working well. This is a demo https://31cfichls3he8wru-21733027.shopifypreview.com/products_preview?preview_key=c0eea30857d261c1720e4239a7415f54
Some times, the buyer didn't read the document and very hurry to rate a bad review.
I have been super impressed with this theme and the company. This theme is faster than my previous theme, highly customizable and the support is exceptional. This is one of the companies who value providing excellent customer service. I will definitely extend my support contract on this theme. Really great work! Will definitely recommend others to give a serious consideration for this theme as you shop around.
I rarely leave comments.
I think the customer supporting team did a really good job here.
They are responsive and willing to help you out.
Highly recommended
Victor
customer support is amazing, very quick response!
thank you ++++++
Many bugs are hard to use. Not recommended for purchase! ! ! ! !
Author response
Hi aledoor,
We strongly recommend you to read the documentation https://doc.zooextension.com/shopify/kodo to know how to use the theme.
If you found any issue or need further assistance, please submit a ticket for getting our support https://support.zooextension.com/client/view_knowledge/28
Kind regards
Customer support is amazing! Able to fix anything I send their way within 24 hours. Thanks guys.
Author response
thank you so much!
by moaid 5 years ago
Great design, full of features easy to use theme with shopify sections, the most lovely is their customer service, once I have an issue they response and try their best to serve you
thank you CleverSoft Support team
Theme has plenty of bugs. Example:
- Close button on filter menu not working.
- Password protected page not working
- Multiple levels menus not working properly when the user goes down to select a sub item, the menu rolls back up.
- Products with multiple images not showing properly.
Overall, the design is nice, but this needs to be tested further before release to the public.
Author response
Dear gyventi,
thanks so much for purchased our theme.
This theme has sold more thang 230 sales and has 16 amazing reviews. Reliability is key when choosing this theme: Regularly updated, well documented with tutorials and video walkthroughs plus a friendly support team ready to help whenever you need it. So it can't be wrong.
If you need any further assistance, please feel free to read this article to know how to submit a ticket for getting our support https://support.zooextension.com/client/view_knowledge/28
Thanks
Very clean and easy to use theme and the customer support is top notch and super responsive.
Author response
thank you so much!
nice
ok
Updating my starts because the author fixed issues
I like the theme itself very much, also the customer support was fast and helpful.Thank you
Author response
thank you so much!
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