24 comments found.
Good Evening Sir, I need small help can you please update me how to reduceed size of banner “Women Shoes” women shops” demo
1920×900 to 1920×600
Please reach out to our support team at sales.webheay@gmail.com. Thank you.
Search not working for my store. When clicked the search bar does not drop down like the demo. Please help!
Please reach out to our support team and they will be able to help you. Thank you.
How do I get in touch with the theme developer? It’s not working correctly
please email us at sales.webheay@gmail.com
How do I get in touch with the theme developer? It’s not working correctly
please email us at sales.webheay@gmail.com
Hello, I purchased this theme and one day later, when I come back to my main computer with a widescreen I saw that this theme is not compatible with widescreens ?! In 2022 seriously ? There is a big white space to the right of the main banner. Can you tell me how to avoid this ? I’m very disapointed. Thanks.
Dear customer, It should be the issue with the configuration. Our theme works perfect on any device. Kindly contact our support team via email at sales.webheay.com and we will help you with the proper setup of the theme. Looking forward to assist you. Thank you.
I can only suggest you to open your demos (on your own website) on a screen with a bigger resolution than 1080p to see the result 
ok will do. Thank you.
I emailed support once and they replied with irrelevant information to something I didn’t ask. And then didn’t get a reply again from them.
Documentation is very bad. Basically just tells you how to install a demo. Doesn’t tell you how to edit any features, says nothing about using the newsletter feature. The video doesn’t auto play either, no settings to do this. Most of the things you might want to customise seem to be code related so it would seem very hard to use for somebody with no coding knowledge. If that’s not the case, the documentation doesn’t make this clear how to do it.
It’s also very misleading when they advertise this theme. “Lots of different product page stylings” etc. But what they don’t tell you, is that’s specific to each demo. It’s not a simply ‘change this styling’ dropdown or anything, you need to copy the coding schema and CSS to make these modifications.
Theme styling is fantastic, but support and documentation is lacking.
Dear customer,
We are sorry to see you have some issues with our theme, we have 180+ satisfied customers with no issues. So kindly cooperate with our support team and we can get it sorted accordingly.
Thank you.
I did, multiple times and they replied with unhelpful information that had nothing to do with my questions, just told me to upload a theme. And at some point they didn’t reply for 5 days I had to message again for a reply
I will look into this and get it sorted. Thank you and apologies for the same.
Does anyone know how to fix this ASAP “Parameter Missing or Invalid(bad_request): Required parameter missing or invalid: items”
Thank you for fixing the issue! The tech support/customer service has been great and able to respond and get the issues fixed in less than 24 hours which is good if you have a live store that needs an update.
Thank you for your feedback.
Your demos are password protected. How do I view them?
They shouldn’t be. Can you check again please.
the home 12 specifically of watches has an error that I can not solve and I do not answer the support, please can you help me?
Please reach out to our support. They will be able to help you. Thank you.
I am looking for a unique theme for my Shopify stores 10 months ago. I tried a lot but it was a waste of money and time with other topics.
I spoke to a friend who referred me to this theme. I don’t know how to modify it but he has a team behind for all your needs …
I give 1000 out of 10. you have to buy the theme with the support again thanks to the team.Thank you.
Hello all, does the theme work on the WordPress only? I dont have or need a shopify? I bought it and just realised now. Please can you help?
Its a shopify theme. Thank you.
Hello, I bought your package from you. I chose the fashion variant, but unfortunately I have a problem that shopify writes that product filtering is not supported … even though you have written that thema supports it. How do I solve this to solve this problem?
Please write to our support team at sales.webheay@gmail.com
Thank you.
I’m using the the Minimal Shop demo layout, how do I get the slideshow to auto scroll?
Can I please get some help with this. It’s rather urgent. Thanks
Please write to our support team at sales.webheay@gmail.com
Thank you.
I already sent a couple of email but still not hear from you. Following your documentation but it doesn’t work. Please respond or refund because I can’t use your theme.
We take 24 hours to respond and we have already responded to your queries. Please check your inbox. Thank you.
Hi, I am having issue with add to cart button. when i click it says “Parameter Missing or Invalid(bad_request): Required parameter missing or invalid: items” Please fix this issue
SOLVED: I Figured it out.
Great.
Very Clunky – NO Typography adjustment without loading a new theme. Don’t waste you money or time on this one like I did. Can I get a refund? You get what you pay for with this one. Beware
ALSO – It is VERY LAME that Envato allows theme builder to comment on each others themes when They obviously have not used them.
Dear customer, you can send us an email and our team will be more than happy to help you. If you still wish to get a refund after downloading the theme, then please go ahead and make a refund request. Looks like you want to defame our theme and hence your posting multiple comments without even checking with us. Anyways, we value your feedback and looking forward to your refund request. Thank you for all your time and efforts.
I only reviewed after downloading the theme and working with it for hours. Yes please refund this purchase.
Hi, I read many good reviews on ThemeForest and was impressed, I am using a free theme and I am planning for a good theme for https://bynext.com, Can I post an excel sheet with line and color on my post?
Thank you.
I am considering purchasing the theme, but I do not see the lookbook in the demo. When I click on lookbok in demo 15, I am led to the shop. Is there a possibility to create a lookbook with only images but no description?
Thank you for showing interest in buying our theme. Please email us at sales.webheay@gmail.com and our support team will help you with your enquiries. Thank you.
Great design and work. Easy to customize and good customer support. Congratulations GLWS
Thank you!
No documentation provided . Theme not as per description please cancel my purchase and issue a refund immediately. thanks
Dear customer, there is a documentation and the theme is as per the description. We had asked you to provide details so we could help but you didn’t want us to help and just want to get a refund after downloading the product. Thank you.