Hi there,

Thank you for reaching us!

To reach our support please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. You can also contact us through this email, just include your purchase code in the email, and our support agents will gladly help you.

Support Edge Portfolio part of Qode Interactive

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Hello there,

Thank you for taking interest in our theme.

Videos can be added in the posts, both as featured video and as part of content using the “Video” shortcode (please see screenshot).

If you have any additional questions please let us know.

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Hi there,

Thanks for writing in! Please note that all our themes are fully translatable and you can read more about it here.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! Could you please provide us with your website URL so we can check.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest! Within our blog list you can choose how many columns you wish to show, however for the masonry type there is no option to choose the column layout unfortunately.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest!

1. We do have our Blog list shortcode where you will be able to list your posts according to a specific category, tag or a post ID

2. Our theme is compatible with Contact form 7 plugin and there is an Mailchimp integration available for this purpose.

3. The sidebar has the behaviour as you can see on our demo page and it cannot be changed within our themes options.

4. It depends on your image sizes, so if you have landscape or portrait formats it will be displayed the way upload it.

5. Within our themes options you can choose your Main menu, which will be displayed on any page present on your site, if you wish you can add the extra menu items in the Footer area by adding it in the Footer widget area.

6. The social media is added within our Widget area for the Header and footer.

7. You can add your CSS for sure in Appearance > Customize > Additional CSS and as for the SVG where would you like to display it.

8. It is for sure possible to create any custom page which you can build to suit your needs.

9. All our themes are compatible with Woocommerce plugin and you can have a Product list shortcode on any page showing some of your sales products or other products you wish. You can also have a category for sale which will show all items that are on sale. If we somehow missunderstood you on this one please let us know.

10. You can change the hover colors within our themes option but if you wish to add your CUstom CSS for something else it is also possible to add for sure. You can check our themes documentation here.

We hope we could cover the answers to all your questions and let us know if we possible missed something or if you do have any additional questions.

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Hello,

Thank you for the further explanation,

We tested this behavior on our live demo and in our local installation, and we will forward it to our dev team for further investigation.

Please understand that the iPad Pro is also a touch device and the search is opening on a mouse click in this type of header.

On the other hand, you can add a search opener into the mobile header widget area and in this case, it will work fine >> https://prnt.sc/rhq2es https://prnt.sc/rhpzbh.

Hope this helps.

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Thanks, I will use the workaround. Kind regards

You’re welcome.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

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Hello,

Please send us an email at helpcenter@qodeinteractive.com and include your purchase code and your website URL, and our agents will investigate this.

Thanks

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Thank you very much for your reply, while i was going through the demo i found this little bug on the link https://kolumn.qodeinteractive.com/dark/masonry/masonry-with-sidebar/ as when u click any post and on single post detailed page when u click cross sign to go back to home screen the fourth column gets disappeared …. can u confirm if this is already fixed in the most latest downloadable version ???

I produced above statement using chrome, in edge the fourth column never appears even for the first time and in opera it seems fine.

Hi there,

We tested the behavior of the masonry with the sidebar page, and we couldn’t reproduce the issue on our behalf in Chrome – https://prnt.sc/qq5v00 and after clicking on the X, everything is back to normal – https://prnt.sc/qq5vii.

Regarding the behavior in the Microsoft Edge browser, we tested this and it seems like the fourth column is displaying fine on our behalf: https://prnt.sc/qq4p3k.

So please try to test this from some other device.

Let us know if you have more questions

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Hi there,

You can remove it in Appearance >> Widgets, like in the screenshot: http://prntscr.com/q2oqhb

If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.

Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thank you for writing in.

You can import our demo content by following the steps explained in this article, all the content that you see on our live demo site will be downloaded to your WordPress so you can use it as a starting point for creating your website:

https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature

If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.

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Hi there,

Thank you for taking interest in our theme!

You can disable the preloader in the theme options if you don’t want it.

If there’s anything else, feel free to ask!

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Hello,

Thanks for writing in.

You can try to add this custom css in Appearance → Customize → Additional CSS field →

.single-post .edgtf-post-image {
    display: none;
}

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Thanks!

You’re welcome.

Support Edge Portfolio part of Qode Interactive

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Hello,

Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.

Kind Regards, Edge

Hello,

In order to expand the blog content to the full width, please put the following code into Appearance > Customize > Additional CSS

@media only screen and (max-width: 600px) {
    .single-post .edgtf-container-inner {
        width: 100% !important;
    }  
}

Please let us know if you need any further assistance.

Kind Regards, Egde

Thaaaank you very much team !!! That was EXACTLY what I needed!!! Thanks a lot

You’re welcome!

Hi. The first question is clear. As for the second, I mean the location in the style of metro (https://kolumn.edge-themes.com/light/). There can be as something add gaps between posts, to they not touched to each other? Thanks.

Hi. And a few more questions, if I’m not boring you. 3. How is SEO implemented in your theme? 4. Is it possible to put a view counter instead of like and how to change its icon? 5. Can users subscribe to new posts in this topic? 6. Registration of users is provided here or not? Thanks.

Hi,

2. This is actually a blog template, so it renders post by post inside a loop. Basically, you can make a gap with some custom CSS, however you cannot insert any ad between the posts.

3. When it comes to search engine optimization, we did everything we could to ensure proper placement of H and ALT tags, both for titles and images. Everything else is up to you. We always advise installing Yoast SEO free plugin, that can help you populate your content better and more understandable for search engines.

4. Unfortunately we don’t have such a functionality, perhaps you can try to achieve this with some 3rd party plugin or by editing template file directly.

5. The same for question no.4.

6. The same for question 4. & 5.

Let us know if there’s anything else!

Edge

Hello,

We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.

Please send an email to support@edge-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.

Edge

Thank you very much guys. Highly appreciated

You’re welcome.

Hello,

Thank you for reaching us!

All our themes are already compatible with the latest WP version. Our code complies with the latest WordPress release, since we knew what we should improve a year before the version 5 was released. Also, you can see in Kolumn compatibility list that it will be working fine on latest WP – https://www.screencast.com/t/QfxUpjT6kH4

If there’s anything else, please let us know.

Edge

Okay thanks….can i have access to the admin page ?

Hi,

No, unfortunately not. We don’t have a back-end access for pre-purchase inquiries, sorry about that.

If there’s anything else, please let us know.

Edge