143 comments found.
Hi, The slider in your demo is not working. Is this being fixed?
I purchase this theme – having issues with blurry gallery images at woocommerce, the main product image is ok. It wants to use a 200×200 – but I need 320×320, IThanks for your help. see https://dsc.cloud/23a772/Screen-Shot-2023-03-11-at-12.43.15-PM.png
Hello,
Please change image size from here https://woocommerce.com/document/image-sizes-theme-developers/
If still issue let me know.
Thanks
Hello, I want to purchase the theme but I see that the slider is not working on the demo, the live preview. Is there any problem regarding that ?
Hi,
Sorry it is cache issue it will work.
Thanks
Hi, I have purchased the theme, and as I told you the slider have some problems especially in mobile version, I can asure you it is not optimized for mobile version. The rest is great but the slider has to be updated for mobile version, please help. Thank you
Hello,
I bought this template like two years ago, and I am experiencing a lot of fails, it crashes all the time with almost any change I do
Is there a way to upgrade the template? Even if I have to pay again, I just want my site to work 
Hi,
Please check our documentation how to update theme https://radiustheme.com/demo/wordpress/themes/koncrete/docs/#193-updating-theme
Thanks
Hello, Theme is not compatible with php8. Can we expect an upgrade soon ? Thank you. ( the demo is not working as expected either: https://radiustheme.com/demo/wordpress/themes/koncrete/ ) Excelent theme otherwise. Keep the good work.
Hi,
Yes we already included PHP 8 compatible.
Thanks
Hi there, the theme has broken with the PHP 8 upgrade. Is there an upgrade to fix this?
Hello,
We will check and make it PHP 8 compartable.
Thanks
Hi There, thank you very much for this. Will the update happen soon?
Theme crashed on php 8 or Higher , not compatible
Hello,
Have you purchase theme?
Site header does not work on the template Screenshot https://disk.yandex.ru/d/8a7C_d6v6QU3jw
Hello, I love the theme. I need a help please. In the following link https://web.maristasperu.pe/wp/organizacion/ I want the pictures of the people to have the same height so that everything looks the same, how can I do it? Thank you
Hi,
You need to upload same size height image. Image re-size automatically.
Thanks
All images have the same height. I think it’s because of the amount of text. Is there a way to code a fixed height to that div?
I tried few times but can not visit your site? Can you please send me screenshot?
Please mail here still can not access your url even screenshot https://www.radiustheme.com/ticket-support/
Hello, very good theme but I have a problem now, I made this website https://ocsa.com.pe/ It turns out that the template disappears and the page remains blank, what I have to do every time this happens is to activate another template and then activate Koncrete again and that solves it. From one moment to another this problem occurred and it is unexpected. What’s going on?
Hello,
Please check your server PHP version? This type of issue never face before.
Your support expire please re-new support then create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello! Please update your THEME!!! When updating the Element or plugin, the site completely dies!!! The latest Element update includes some significant changes in various areas of the plugin. We strongly recommend that you make a backup copy of your site before updating and first try to update on a test site
Hi,
We tested and update theme we don’t get any issue. Can you please explain to me detail where it break?
Thanks
Everything started working fine after your update! Thank you very much!
ok nice!!
Great theme! Contact form 7 submit button doesn’t change when I alter colors on the theme admin. Any custom CSS?
Dear RadiusTheme, I am unfortunately getting no help on an email I sent to you via the ticket support and direct contact. There is a problem with the theme. The galleries are not showing correctly on the project pages. This has happened since the last update. It was fixed in Update 2.02 but now the same problem. Can you help me?
Thank you for your response.
Hello,
We got your ticket in 4 mins ago only. we are checking
Thanks
Thank you for your response RadiusTheme. Strange because I sent one last week and also direct email. Thank you for checking. Is it possible to be able to download older versions of the theme?
Why need older version?
Hello RadiusTheme, this request was before we opened the support ticket. In the older version 2.02, the project Gallery worked and wanted to try use that Version to sort out the problem. I will wait for you to fix the issue that is currently happening (The support Ticket that is still open!) Kind Regards and thank you for helping sort out this issue.
Please update the latest version just released.
Hello
When I’m trying to install on click demo, I got this error Request failed. Error code: 400
Hi,
Please create ticket with admin and FTP access we will check https://www.radiustheme.com/ticket-support/
Thanks
Thank you, I didn’t add widget importer & exporter plugin, that’s why I couldn’t import the demo
is demo import now ok?
Everything Is great, Thank you
Thanks too!!
Hi RadiusTheme Staff, is it possible to add the dynamic update of the copyright date in the footer? Thanks in advance and congratulations on the theme.
Hello,
I noted will try in future version.
Thanks
Hi, I have activated Elementskit plugin header but inner banner and page title are also getting deactivate with theme header. I want banner image, page title and breadcrumbs with elementskit header plugin….
Can you help me with this… Can you share me the code? I will add it in function.php.
Hello,
Have you purchased theme? Please create ticket https://www.radiustheme.com/ticket-support/
Thanks
Hi Team Radius,
Can you pls confirm is there any Jobs board / vacancy announcement feature page in this theme?
Thanks & regards,
Hello,
Sorry don’t have Job board.
Thanks
Hi, I installed the theme in to use in the staging environment because I’m changing the theme of my website- But the Slider is not working says (not activated) but i try everything and nothing worked. Also- I don’t have the option “Theme Option” I cant change the logo and colours. Can someone help me with this? Thank you
Please create ticket here https://www.radiustheme.com/ticket-support/
Fantastic Theme and easy to work with. On home page 4, is it possible to make the entire info box clickable (where you have the 6 services)? During usability testing, people are clicking on the icon or the entire box and not the title within the box.
Sorry sir can not make it fully linkable here only title is clickable.
I re-downloaded the file and installed it again, what happened? Why doesn’t changing the logo work on mobile devices? and “Back to Top Arrow” is enabled, it doesn’t work?
We will update theme tomorrow or next day