134 comments found.
how to remove the categories in the product list page below the title ?
Hello,
I have upload theme and on import it asks to upgrade post_max_size = 2048M, I did so, but it asks the following in Max Upload Size it says “0 B The current value is insufficient to properly support the theme. Please adjust this value to 128 in order to meet the theme requirements.” importing is still giving me an error. I am changing via .htaccess. Please advise.
Thank you, Boris
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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thanks I found the solution yesterday
hi there,
I bought this konsept theme i would like to know how could is make extended menu “interio-decor” like Plants than two colums 1 PLANT and next to HOME PLANTS than under grey categorys
Hi there,
Perhaps this article here can help you.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, i need to show first the categories filter on my shop page in responsive mode. How can i do that ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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The support is awful
the support is not working??
Hi there,
We are sorry to hear this but our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see however that your request has been responded so if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Support
Elated Portfolio part of
Qode Interactive
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you take more than 48 hours to respond
Hi there,
Unfortunately, our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We hope that this is resolved and if you need any further assistance do continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hi there,
Thanks for taking an interest! Our theme is compatible with WooCommerce plugin for its shop functionality and we have not tested Big commerce nor can we guaranty theme compatibility.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Frustrating Experience with Konsept – Furniture Store Theme
Rating: ★☆☆☆☆ (1/5)
I recently purchased the Konsept – Furniture Store Theme with high hopes for a seamless website development process. Unfortunately, my experience has been nothing short of frustrating and disappointing. From non-functional features to an unresponsive support team, my journey with this theme has been marked by frustration every step of the way.
First and foremost, the theme’s compatibility issues with the localhost. The theme is not loading most of the time in localhost. It always showing “This site can’t be reached” message. I checked other theme in same localhost, that all are working. The response from customer support team is very disappointing. Their reply will take days of weeks. It’s disheartening to invest in a product only to receive lackluster assistance when encountering problems that are clearly related to the theme’s functionality.
In summary, my experience with the Konsept – Furniture Store Theme has been incredibly frustrating and disappointing. I strongly advise potential buyers to consider alternative options that offer better functionality, more responsive support, and a smoother overall user experience.
Hi there,
We are sorry to hear this, but the theme functions perfectly fine and we do see that your request at our help center has been responded and that you have been provided with help from our team. You should know that you are more than welcome to always continue the conversation with our support team and currently our team is working with limited resources and it might happen that the response is a bit delayed, but they give their best to answer all our customers requests.
Support
Elated Portfolio part of
Qode Interactive
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The main image on the product page is now displaying as a thumbnail. Not sure what changed, but how do I get the main image back to being large and not a thumbnail?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello I have setup everything and installed demo content, I have an issue, When I am clicking on the category the page is showing blank and this category assigned products. I am not understanding this is happening first time with me. please guide me what to do, is there any issue on theme or any plugin?
Hello,
The theme is working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i want to change blog page layout to 3 columns grid, how can i do that ?
Thanks
Hi there,
If you have on a page Blog List you can under Blog list options set Number of columns.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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konsept theme support rtl or not ?
Hello,
Thank you for reaching us!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. You can check our themes with RTL support in this article.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Very nice theme. Can i use it for multivendor or marketplace if i associate anothers plugin? Thanks
Hi there,
Thanks for taking an interest in our theme. 
We have implemented WooCommerce in this theme but for multivendor, you will need to use an extension and we need to say that we didn’t test that plugin with our theme so we cannot confirm compatibility.
Support
Elated Portfolio part of
Qode Interactive
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I need to open a support ticket but, from your form, there is not the possibility to select the theme bought here 1 month ago, so i can t open the ticket. What i ve to do?
Hello,
The theme will be listed once you submit a ticket for it. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
Support
Elated Portfolio part of
Qode Interactive
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My Woocommerce’s product details always show this text: “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Turpis egestas sed tempus urna et pharetra pharetra massa. Tincidunt augue interdum velit euismod in pellentesque massa placerat. Pharetra diam sit amet nisl suscipit adipiscing Ut sem viverra aliquet eget sit amet tellus cras adipiscing. Nullam eget felis eget nunc lobortis mattis. Nisi vitae suscipit tellus mauris. Facilisi nullam vehicula ipsum.” even I already replace by my text. Is that something like hard-code on this part?
Hello,
Please navigate to Elementor > Settings and enable it for products too (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Hope you are well. The sliders Main-home and main-hom1 seeem to be missing from the theme package. please can you help?
Hello,
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Trying to download the demo content. The ressources needed are extremely high! However, I tried trough your .xml file and continue with your one click import for widget & options. It’s not working. My website is a mess now and pages are not showing like your demo. Very disappointed. Please install the all demo for me.
Request: 209844.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello! From one moment to another my site does not show anything, everything appears completely in blank. Can you help me, please? My web is sofashome.cl
Hello,
At the moment Konsept theme is not active on this domain. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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PLEASE HELP – I have been trying to import the demo data for two weeks. Every time, it gets stuck on a certain % and doesn’t load any further, no matter how many hours I wait. Today, I followed the guide to import via .xml, and tried to import the demo data again but it is stuck on 52%. I’m really behind on this website build because of this issue, and I need assistance from support. Unfortunately, although my purchased Konsept theme is showing on themeforest.net, it is not showing on my qodeinteractive.com account so I can’t raise a support request. Please help me here.
Everything on the site looks broken (lovehugfoods.com). Would it be best to delete everything and start again?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
The Konsept theme will show in your supported items after you submit a ticket for the theme. So you only need to fill in Theme, Theme profile and Purchase code in order to submit a ticket. After you have done this it will be listed under your supported items.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have purchased this theme, but while I download it and upload it the product page is not displaying as it should be, and not with our images as we tried adding a default product of the theme itself : https://duaa.art/product/cactus/?preview=true. please check into this matter as it is affecting my business.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, is there a way to replace the original email “New registration” created by your Konsept Membership plugin with the new customer registration email template from woocommerce? I want to have more proffesional looked email content instead of simle phrase: You have registered successfully on [site_name]. Thank you for response. Regards Jan
Hello,
You can use default My Account page by WooCommerce for login/registration in this case.
Also, it is worth mentioning that the labels in the theme are translatable and you can adjust them with Loco Translate plugin (please see screenshot).
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Konsept Membership plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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