124 comments found.
konsept theme support rtl or not ?
Hello,
Thank you for reaching us!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. You can check our themes with RTL support in this article.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Very nice theme. Can i use it for multivendor or marketplace if i associate anothers plugin? Thanks
Hi there,
Thanks for taking an interest in our theme. 
We have implemented WooCommerce in this theme but for multivendor, you will need to use an extension and we need to say that we didn’t test that plugin with our theme so we cannot confirm compatibility.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to open a support ticket but, from your form, there is not the possibility to select the theme bought here 1 month ago, so i can t open the ticket. What i ve to do?
Hello,
The theme will be listed once you submit a ticket for it. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My Woocommerce’s product details always show this text: “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Turpis egestas sed tempus urna et pharetra pharetra massa. Tincidunt augue interdum velit euismod in pellentesque massa placerat. Pharetra diam sit amet nisl suscipit adipiscing Ut sem viverra aliquet eget sit amet tellus cras adipiscing. Nullam eget felis eget nunc lobortis mattis. Nisi vitae suscipit tellus mauris. Facilisi nullam vehicula ipsum.” even I already replace by my text. Is that something like hard-code on this part?
Hello,
Please navigate to Elementor > Settings and enable it for products too (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Hope you are well. The sliders Main-home and main-hom1 seeem to be missing from the theme package. please can you help?
Hello,
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Trying to download the demo content. The ressources needed are extremely high! However, I tried trough your .xml file and continue with your one click import for widget & options. It’s not working. My website is a mess now and pages are not showing like your demo. Very disappointed. Please install the all demo for me.
Request: 209844.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! From one moment to another my site does not show anything, everything appears completely in blank. Can you help me, please? My web is sofashome.cl
Hello,
At the moment Konsept theme is not active on this domain. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PLEASE HELP – I have been trying to import the demo data for two weeks. Every time, it gets stuck on a certain % and doesn’t load any further, no matter how many hours I wait. Today, I followed the guide to import via .xml, and tried to import the demo data again but it is stuck on 52%. I’m really behind on this website build because of this issue, and I need assistance from support. Unfortunately, although my purchased Konsept theme is showing on themeforest.net, it is not showing on my qodeinteractive.com account so I can’t raise a support request. Please help me here.
Everything on the site looks broken (lovehugfoods.com). Would it be best to delete everything and start again?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
The Konsept theme will show in your supported items after you submit a ticket for the theme. So you only need to fill in Theme, Theme profile and Purchase code in order to submit a ticket. After you have done this it will be listed under your supported items.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have purchased this theme, but while I download it and upload it the product page is not displaying as it should be, and not with our images as we tried adding a default product of the theme itself : https://duaa.art/product/cactus/?preview=true. please check into this matter as it is affecting my business.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is there a way to replace the original email “New registration” created by your Konsept Membership plugin with the new customer registration email template from woocommerce? I want to have more proffesional looked email content instead of simle phrase: You have registered successfully on [site_name]. Thank you for response. Regards Jan
Hello,
You can use default My Account page by WooCommerce for login/registration in this case.
Also, it is worth mentioning that the labels in the theme are translatable and you can adjust them with Loco Translate plugin (please see screenshot).
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Konsept Membership plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have purchased the theme but I am unable to successfully implement it, when i try to import data from Koncept dashboard it get stuck at 96%, and it show that it has configuration error of POST MAX SIZE which is 2047m but it say that is should be 256 , i have contacted wordpress theme but they told me that there is no way to change the php config. Please revert asap.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am unable to resolve the issue. I am unable to locate the XML file. I would like to have a refund for the product.
Thanks.
Hi there,
The XML file is for sure included and you can continue the conversation with our support team are more than willing to test this on your end and try to import the demo content for your so please continue the conversation with our support team.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi ! Pre-sale question : Is this theme compatible with the Envato plugin for automatic updates ?
Hello,
Thank you for taking interest in our themes!
Yes, you can use Envato Market plugin when updating theme and you can find more info in this article here.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unable to login to your support panel. not receiving email confirmation after signup. What is to be done? We have a simple question, the demo website you have color swatches with colors in it after installing the color swatch option becomes a drop down. There is no data on the documentation as to how to setup color swatches. Request you to reply over here so that other users facing the same issue can look at this section rather that writing an email to you, since your support panel seems a bit buggy.
Hi there,
Sorry to hear this however we could not locate your username on our help center in order to verify it manually. So could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I am facing trouble with the slider revolution. On the home page it is blank where the slider revolution is placed. At first it works fine, after we edit the slider it is not shown anymore. Can you please help me?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can I disable the store/Woocommerce functionality so I can turn this into a theme for ONLY presenting my products?
Hi there,
Shop functionality is achieved with WooCommerce plugin, and catalog mode isn’t available as a standard option. For it, you will need WooCommerce extension.
Also you could consider to use some CSS code if you want just to hide prices, a and buttons on products, for example.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi We have a problem with the theme we install it in a server then we want to transfer it to other server we try to do it but it show that the theme used already so we delete it from the old sever and still is showing is used on other server how to solve this
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You should know that you can always do this from our Help center
But if you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m having issues in translating the theme widgets, like Kosept Login Opener, wishlist, Dropdown cart etc. I get this message: “There is no plain string available for translations.” Please help. thanks
Hello,
If you cannot locate some label inside the theme please try adding translation for Konsept Core or Konsept Membership plugins and search for label there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The issue is that Konsept core and nay plugins is returning that no strings are available…so cannot do it there…Also changes in Konsept options are not reflecting on y website. My support expired but i think there is any issue with the theme itself.. Something is not right? So i don’ think i should be paying for support if there are issues with theme? Thanks for your assistance.
Hi,
Please contact us through this email, include your purchase code in the email, and our supports agent will check this and assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. I have sent the email to support
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We are tying to install theme in our development server but it’s giving error that this key is already used in other domain. kindly do needful to resolve this error.
Hello there,
Thanks for writing in!
If you need a testing environment you can always install and register the theme on your dev domain. Once it is finished you can deregister the theme and migrate it to your main domain.
In case you need some further assistance, please submit a ticket at our help center and our support agents will gladly assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Safe to update theme Version 1.4.1, to WordPress 5.9.x and WooCommerce 6.3.x Any expected date for that? Thanks
Hi there,
Since the theme is compatible with WP 5.8 it will work perfectly fine on the latest version as well. You can also update the latest WooCommerce.
Our team is working hard on updating all our themes so Konsept will for sure be updated, and you will be notified once it is out.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi When I try to upload the theme I’m getting the message ‘The link you followed has expired.’
please we need a support
Hi there,
Thanks for writing in! Please check this article that can help you here.
If you still need assistance please submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team