Author response

Hello,

Thank you for sharing your feedback. In order to solve the problems you mention, you can follow these documents:

1. By default, the WPBakery Page Builder is enabled for pages only. You can enable it for other post types in the plugin's settings. Please check this document for more details:

https://docs.uix.store/konte/#/wpb-page-builder/enable-for-products

2. We've tested the Revolution Slider plugin with the theme and it worked very well. Perhaps there are conflict issues with other plugins on your website. Please open a ticket on the support site. Our team will be happy to help you test this problem.

https://uix.ticksy.com/

Author response

Hello,

We're sorry to hear about the issues you're experiencing with the theme. It seems like there are several concerns mentioned in the report. Let's address each point:

1. WPBakery Page Builder: The WPBakery Page Builder plugin is fully compatible with the theme. In fact, it's being used to build the demo site, which you can see as a real example on the demo store. The theme's functionality has been tested thoroughly with this plugin to ensure smooth operation.

2. Revolution Slider: The Premium Revolution Slider plugin is integrated within the theme and is also featured on the demo store. Rigorous testing has been carried out to ensure its seamless performance in conjunction with the theme. I encourage you to explore the demo store to observe this integration in action.

3. UPSELL and CROSS-SELL Products: The process of setting up upsell and cross-sell products in WooCommerce is a manual task that falls under the core features of WooCommerce itself. This means that you'll need to configure these features according to your preferences using WooCommerce's settings.

3. Layout Changes: This theme boasts full responsiveness, which signifies that the mobile layout is an adaptation of the desktop version. If you're aiming to design distinct layouts for desktop and mobile views, I regret to inform you that this feature isn't supported by the theme.

This theme is designed with careful consideration of these aspects, and the provided information should help clarify any misconceptions in the report.

In addition to the points mentioned above, it's important to be aware that conflicts between plugins can occasionally lead to unexpected behavior on your website. To address this effectively and to ensure that you receive the best possible assistance, I kindly recommend that you open a support ticket on our dedicated support site. When doing so, please provide your website's address and a detailed description of the issues you're facing. This information will enable our support team to thoroughly analyze your situation, identify any potential conflicts, and offer tailored solutions.

Thank you

Author response

Thank you for taking the time to leave a review of our theme. We apologize if it did not meet your expectations and would like to learn more about what specifically didn't work well for you. Our goal is to provide high-quality products and excellent customer service. Can you please provide more details on what issues you encountered or what you were hoping to achieve with the theme? This will help us better understand how we can improve our product and assist you further. Thank you again for your input.