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Dropdown not working on Iphone.. I downloaded your theme as freebie. Please advise a fix
You email is replied.
I’m using the Kora template, I have a problem when viewing the home in iPhone safari, the menu is not displayed.
can you help me?
Hi Thank you.
can you please create a ticket our support center. http://support.webicode.com/
Please attached images. so we can find problem as well.
I tried to send a ticket but I could not because I do not have a code number, since the template I downloaded from my account of envato elements and they did not send me any code. what can i do????
i send a email to: email@example.com and your answer is the same, to create a ticket! can you help? i saw im not the only one with this issue
I tried to send a ticket but I cant because I do not have a code number since the template I downloaded from my account of envato elements and they did not send me any code. so what can i do????
Our answer is same because we did provide support via our forum, please add your username in subject line and sent us another email and i’ll help you with this.
Hello again, i want to change the text on the testimonials demo and the background image too , how can i do that?
this is my web:
Support isn’t offered to free downloads and elements items. You need to buy a separate version if you want to get the support: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
hello i have another issue, is not working the Show caption on the items portfolio gallery, is just working the image title, both in caption title and caption Description and i need to put to the image the description on the lightbox items.
please help mee?
We are really sorry, as we have requested support isn’t provided to free and element items; you can read support policy.
Hi, does the ‘paid version’ of the theme differ from the ‘free download version’
No, but you can’t get support etc. for free download version.
Hi, i used your template on a website but i got problem with google he refuse to index it arguing that the mobile bot got probleme indexing content! it s https://mayapeintures.fr i havent made a lot of change then if i had the problème maybe others have the same as me. i can give you more details about the google warning if you want.
Please create a support ticket here: http://support.webicode.com/
Hello, I used your template for my website, but unfortunately there is problem with a lightbox. Zooming of the pictures didn´t worked, so I decided to install the Responsive Lightbox & Gallery plugin. I can see that it is working on Chrome but not on Firefox. Can you tell me where is the problem? You can see in here: https://cerveza.cz/fotogalerie/ Thank you for advise.
Please generate a support ticket here: http://support.webicode.com/ and we’ll help you.
Hello. Your theme Kora is fine. Just something seems not to go well : the “tactile burger” menu on the smartphone view is not avalaible… How can I fix this ?
Thank you for your help
Please generate a support ticket at: http://support.webicode.com/ and we’ll help you.
I’ve been waiting for 5 days for support. The template does not work well
We had some issue with support email notification but your ticket is replied now. Thank you for patience!
It has solved everything for me. All right!
Hi I would like to use the font and the arrow in the logo where I can find them? thank you
Please open a support ticket and we’ll help you: http://support.webicode.com/
Hi. I need to remove word “kora” from URL.
For example: Mysite/kora_portfolio/portfolio-1/ change to Mysite/portfolio/portfolio-1/
Can you fix it?
Yes, it is possible and your ticket will replied soon.
Hello, your theme is beautiful and I would like to apply it to my Wordpress.com blog/website. However, as this is my first time doing something like this, may I know if your theme can be installed to the CSS editor in the Premium plan (US$8/month)? https://wordpress.com/plans/
Thank you for your interest but i am not quit sure about plan you can please ask for relevant plans provider.
I install the template but the them option doesn’work… is not active, why?
Hi. sorry for this.
I am going to update this in next 1-2 days. i will resolve this issue soon.
I need help, them option doesn’work! why?
Thanks now everything is ok, thanks for the support emails!
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