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Hi, Can I use WP Rocket with this theme?
Hi, Depending on the settings. You’ll need to test it and disable settings that don’t work. Such as over-riding WordPress default script and style loading behaviors.
Hi there. I need to update the theme. When I do, it breaks. Perhaps I am doing it wrong. Or maybe it is the Elementor plugin. I really need help. Thank you!
Hi, Could you post to our support forum with more details on the error you see so we can help. https://imaginemthemes.co/
Hi. How can I speak with Support? I have some tweaks in the website but cannot find the options in Customiser to do these? Mainly colour changes. Thank you!
Hi, You can post to our support forum at https://imaginemthemes.co/
i want demo.
all theme are different >> kreativa,kinetika,superlens,kordex?
i am interested to buy kordex
u r using elementor
blog are included in this theme
Yes, those themes you’ve mentioned will be different to each other. You can check each demo to see the features they have.
Kordex uses Elementor and it has Blog lists. You can see Kordex demo to see the blog lists it has.
i got all blog content means dummy
i got all pages in ready code means where can i change all content like drag and drop
Hi, Yes you will get the blog post as in demo with the content seen there.
You will get all the pages in theme demo as well. You can edit the pages using Elementor.
And the fullscreen slideshows can be set easily just by adding the images.
I am getting a Fatal Error when I update Elementor to v3.6.2… I have Kordex v5.1 installed. Is this a known error and when will it be fixed?
Do ensure to update the plugins in notice as well after updating the theme. That’s an important step.
In addition to the notice you’ll find those in:
wp-admin > Appearance > Install Plugins( Needs to be done after updating the theme )
Updating the plugins will correct the issue.
Thank you that solved the issue.
Home page images are getting pressed
This is happening from recent WordPress changes. You’ll need to update the theme to latest as well if you updated WordPress.
Do ensure to update all the plugins in notice after updating the theme.
You can find those in wp-admin > Appearance > Install Plugins
You can update the theme using Envato market plugin ( point 3 ) in following link https://www.envato.com/blog/install-themeforest-wordpress-theme/
PreSale question – Is this a child theme for Elementor? Or a separate theme that uses the Elementor page builder as a plugin? In either case, do we also need a license from Elementor or that comes bundled with the theme?
Kordex is a theme for WordPress and you can use Elementor plugin with it. Kordex theme has custom widgets for Elementor too. They will be available within Elementor once you activate the plugin.
When you activate the theme you get the choice to install Elementor. It will be installed from WordPress org plugins repository.
All the features you see in theme demo can be built using Elementor Free version. So you don’t require to purchase the Pro version of Elementor, and does not require a license for Elementor. The free Elementor version will be installed from WordPress org.
Let us know if you have questions.
Hi there. I have a problem with the full screen slideshow. On the customizer in the preview it works. When I publish it shows a static screen with the first picture only. The full screen is set as homepage as described in your excellent manual. What can be the reason?
We’ll need to have a look at this before we can say what’s happening.
Could you send a mail via our profile for our support to reply.
You can mail via https://themeforest.net/user/imaginem
AFTER INSTALL THIS THEME ON MY WEBSITE , MY MEOW GALLERY IMAGES NOT SHOWING , IF I CHANGE ANY OTHER THEME ITS WORK PERFECT , PLZ HELP ME TO FIX THIS ISSUE
Hi, Sorry to hear about the trouble.
Lightbox plugins are designed to work with themes that does not have lightboxes. It may or may not work but can cause conflicts with those already having lightbox. Kordex theme already has a lightbox.
Have you contacted the plugin developer on this?
You can email us with site url and description of the problem for our support to check. You can email us from the following url.
FOR ME ITS NOT WORK WELL , I WANT REFUND MY MONEY AND CANCEL MY LICENSE
Hi, For refund you’ll need to request one here
It’s best to contact the plugin author to find what is happening and correct it from their side. The theme has been tested with very large plugins and is based on WordPress standards. We assume the problem is due to adding of a lightbox on top of another lightbox. Generally lightbox plugins are designed to work with themes that don’t have one. Best approach is contacting the developer of the plugin to see if it has been designed to work with all themes.
yes , they say thieir side no isse , because this plugin not work only i activate your theme , if i switch other theme the picture showing without any error ,
Yes, we understand there’s a conflict with the theme and plugin. The comments section is for pre-purchase questions so you can email for support to get in touch. You can contact our support from this https://themeforest.net/user/imaginem
Or use the link we have provided earlier to send a refund request.
hi. does the theme support rtl?
Hi, Sorry, it doesn’t have RTL support yet. Thanks
hi good evening
I would like to ask the experts a question
I have a site with wordpress
with server aruba.it
i can’t install the theme correctly
the theme I purchased is called
Kordex | Photography Theme for WordPress
after installing the plugins it asks me
when I start the plugin with one demo import
it tells me import failed error 0
my wordpress version 5.7.2
the php version 7.4
the compatible version of the theme says
WordPress 5.7.x, WordPress 5.6.x, WordPress 5.5.x, WordPress 5.4.x, WordPress 5.3.x, WordPress 5.2.x, WordPress 5.1.x, WordPress 5.0.x, WordPress 4.9.x, WordPress 4.8.x, WordPress 4.7.x, WordPress 4.6.1, WordPress 4.6, WordPress 4.5.x
not where I’m wrong
Can anyone help me
I’m waiting for news
Thanks in advance
We can’t authenticate theme purchase with your username. Could you send us an email using the same account you purchased the theme with for support to help with the problem.
You can email us from https://themeforest.net/user/imaginem
I recently registered
I didn’t buy the theme
a friend of mine bought it for me
what do I have to do
Hi, You can ask your friend to send a mail via profile link using the same account the item was purchased with. This will authenticate the purchase for us. Our support will help.
hello where should I send the link to the profile of my friend who bought the theme in my place I’m waiting for your news thank you
Hi, You can ask to send an email using the form in this link https://themeforest.net/user/imaginem
Hi, Please how do I change the background color/image of all the pages?
You can change the color of the pages individually from page settings.
You can also change the color of of page sections from Elementor.
To change the background color of all pages you can use following CSS. Add to custom CSS in wp-admin > Apperaance > Customize > Custom CSS
Here 255,255,255 is white in rgb
And 0.90 is 90% opacity.
You can send us a mail via our profile if you need more help https://themeforest.net/user/imaginem
Or register at our support forum and post there for support.
You can Register to support forum then create a New Support Thread here
Hello, thanks for prompt response. Please Is there a way to make one of the fullscreen pages an homepage… because in the Homepage settings they are not showing there and I don’t currently like the URL /fullscreen/fullscreen-slideshow/
After following your method, I was able to changed the background color of the pages individually but there is still a parallax background image across the website.
Hi, Could you check the Help Guide page 72 on setting fullscreen as homepage. Here’s link to Help Guide
Could you send us a mail via our profile with site url for us to check the background parallax image. It should only be present if you are assigning a background. Here’s profile page where you can email us https://themeforest.net/user/imaginem
Item comments is used for pre-purchase questions. You can email us for support to directly contact and help.
Hi dear Imaginem Team!
I would really love to buy this theme for my website. Do you have any updates coming for Kordex? And will you include the latest Google reglementations coming this January? I can see that your latest updates for Kordex were in October
Hi, Thank you.
We do update the theme and one is scheduled to this weekend.
Google indexing algorithm changes doesn’t require HTML structural changes to the theme. The theme is already using SEO best practices for the HTML structure. You can use an SEO plugin such as Yoast with the theme to improve analyzing the contents you add. https://wordpress.org/plugins/wordpress-seo/
I was wondering more about “Mobile-first indexing” if you are looking forward to update the coding that the new Google Standards will require for mobile platforms.
Thank you for your reply!
Hi, Mobile-first indexing is already in effect by Google since July 2019 for all new sites and March 2021 for existing ones. The theme is already within best practices and within the guidelines of Mobile-first indexing.
Very nice theme, I love the filtering of the gallery images by tags – something I’ve been looking for! Could you let me know if it’s possible to change the order of those filter tags please? Like the ones here – https://imaginem.cloud/kordex/gallery/boxed-tag-filterable/ (I need alphabetical order). Many thanks!
Yes, you can change the order. The gallery filters are generated from the images. The filter from the first image comes first. You can rearrange them by sorting the first images that generate the filters.
as the first page but i am confused how i can get these effects using elementor. i also want to build the rest of the pages of the. website using elementor. how can i do this?
i am confused how themes affect websites since they are all built with elementor. do different themes give different menus and. what else?
We could not authenticate your purchase with the username. If you are working for a client could you ask for the purchase code and register at our support forum.
The portfolio grid you see in this page https://imaginem.io/kordex/portfolio-items/
That grid is generated using a custom Elementor widget we have created for it specific to the theme. There are more widgets such as that which work with the theme and Elementor. You can consider them as premium quality widgets which are available in Elementor with theme activation.
You can set that portfolio items page as homepage.
May I ask why the photos are not displayed on portfolios when I view site?
The photos are displayed on demo.
It would be great if there was a way to add a watermark on top of all photos in the proofing gallery that you could remove after the client has paid. I disabled downloading, but I want to disable making screenshots as well. Being able to add a temporary watermark would be a great feature.
This should be separate from the theme as it alters the media library in WordPress. It will also be non-standard to alter the media library from the theme. Generally any media altering plugin has a higher failure rate. This is because generating images is part of server side which has many limits and altering media library can cause problems as well. Here’s a link to a list of watermark plugins from WordPress repository you can try. Do ensure to keep a backup as it can alter your original source images.
Hello. Since I have now updated to the newest version of Wordpress, there is an error appearing at some sites on the Website when I am scrolling down – for example at the Gallery. I am using Kordex 3.0
Do ensure you have also updated the plugins in notice after updating the theme. You’ll see the plugins related to the theme that require updating in wp-admin > Appearance > Install Plugins.
That plugin section is not the same as the wp-admin > Plugins. So do check that section and make sure all plugins are updated as well.
If you don’t see that section then it means all plugins are up-to-date.
And if you use a caching plugin, make sure to purge cache after updating. And delete browser cache if you don’t see any changes.
Could you check on this and send us a mail via our profile for us to check if you still see the issues. https://themeforest.net/user/imaginem
Hello. Thank you very much. I could update plugins in the Appearance-section. Everything should be updated now. But the error is still there. The interesting thing is, the error appears just with the Safari-Browser. With Crome or Firefox I do not have this problem. And it did not appear before I did the update yesterday to the new Wordpress version. Here a link:
We don’t see any errors in Safari browser. Could you try delete browser cache and reload the page to check if it isn’t related to old cache.
If you still see errors then let us know through email via our profile so we can check the settings.
Hi..I have recently updated the website with the latest version, and since doing this the Full Screen page admin section is no longer working, in that the edit gallery button does nothing when you click on it?
Do you mean latest version of the theme. If you updated WordPress with old version of theme then it can cause problems.
Simply update the theme to latest if you updated WordPress it should get everything working fine.
Could you check on this and send us a mail via our profile for us to check if you still see issues. https://themeforest.net/user/imaginem
Thansk I will reply on the supprot forum now.
I updated by downloadnig the installable files and uploaded via FTP. I cant remember if it asked me to update the plugins, but I will unpack those now and upload via FTP to see if that resolves the issue
You don’t have to unpack them. If you updated the theme to latest then wp-admin > Appearance > Install Plugins section should be present. If it’s not then something is wrong. Manually unpacking and uploading the plugins is not the correct way.
When ever I update a plugin to the latest version I use FTP otherwise by Admin section it states the plugin already existing. I just uploaded the imagine,-blocks and revslider up to the plugin section but that has not corrected the issue unfortuanetly. How will I be able to get around this as I cannot add any new full screen portfolios at the moment?
You must be using it incorrectly then. Updating the plugin via ‘wp-admin > Appearance > Install Plugins’ is not the same as installing a new one from Plugins section.
Please post to our support forum if you are registered so we can check this for you.
Yes the Admin – Install Plugin is present and I can Rev Slider needs to be activated, I think that was not included in the origianl version of the website
ok thanks I will post now on the support site.
I have restored an old backup proir to upgrading onto a differnt domain name, can you tell me how I should update the website theme to the latest version please?
I will try this on the restored website and if suggesful and all working I can restore that over the live site. Thanks
Please post to our support forum. Support will help with this.
Hi I purchased your theme last year fro a project and the client is now asking me to install a language plugin to support Mandarin & Russian, does your theme support a language plugin and if so which one please?
We recommend wpml plugin for multi lingual translation. It is a commercial plugin but will let you translate the whole theme to multi lingual without touching any codes or editing any files. Here’s the plugin url https://wpml.org/
There are some free plugins too. But offers very limited translations capability with free editions.
Thanks very much for the advise I will look into this now
Hi, I took out WPML as you suggested but it does not appear to support the Fullscreen Pages within your theme, as I cant see the option? do you know how I make it support these pages as well please?
Actually i figured out how to add the Fullscreen pages to teh system but when transpating one of them it removed all the images from the slideshow, is there a partcular way you have to translate these types of pages?
The fullscreen posts use image title, description and button text in the image fields. If you want to use the same images for translated other pages then you need to translate the image fields using WPML Media translation module
Thanks for your reply, I have that module already installed but that is not where the title, description and button name is coming from, or the gallery pictures, there is a section in the page where you add the images, and Fill To Activate Static Text. When I translate a full screen page it removes all the text and pictures if I view in the backend for the translated language, but reappears when I switch back to English. It seems that perhaps Full Screen pages are not WPML compatable?
Hi, It is compatible. The theme has been used with WPML by many customers.
Could you post to our support forum for us to check what’s happening.
You can still register and we can check this for you.
Oh thats great news as I was worried it would not work, I will register now and hopfully you can point me in the right ditection to getting this to work. Thanks
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