13 comments found.
Hello!
Just a couple of questions before purchasing the theme: 1. It seemed to be a problem with the footer, is that problem solved? 2. I need a masonry layout for the blog, is that posible?
Thanks!
Hi there,
Thanks for taking an interest!
1. Since this issue the theme has been updated. If you refer to the widget area, please understand that block based widgets added in newer versions of WordPress do require a bit more dedicated resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them
2. We do have our Blog list widget which has an option to set Masonry appearance.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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How do I change the editor sections in the admin panel back to their original of white background/dark text? Currently, all editors sections have a black background and it’s super annoying.
Hello,
If you’ve perhaps enabled Elementor dark mode you can find more info on how to change it to light here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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That’s not what I am referring to. It’s set to light but I am referring to the Text Editors, where you type in text. Page and post titles, text editor, etc. I will contact support now.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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hello, is it possible to build the entire website like your demo pages with the WPbakery page builder or it’s necessary to use also elementor and slider revolution to let it became like the demos?
Hi there,
Thanks for taking an interest! The theme can be used with WPBakery as well.
The native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Do note that the theme does not come included with WPBakery plugin, so you will have to purchase the plugin and build your content from scratch with it, since the demo import comes with Elementor content only.
Also some of the sections are created with Revolution slider which does come included as a bundled plugin.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hey Guys the footer issue has been already addressed by many here, please lete us know a fix asap or issue a refund, this is pathetic customer service
194107 Have Submitted a ticket, Please respond and give us a solution or refund
Hello,
Thank you for reaching us!
Please understand that block based widgets added in newer versions of WordPress do require a bit more dedicated resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
We also recommend deactivating icon packs which you don’t plan on using in Appearance > Customize > Qode Performance > Icon Packs as this should positively effect the performance.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi team, I just purchased the theme but I install all the required plugins I am getting an error page on the site. The error message is “There has been a critical error on this website.”
Hello,
Thank you for reaching us!
Please note that it is necessary to install and activate required plugins one by one. If you’ve perhaps selected all plugins and tried to install them all at once then this could create an issue.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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footer is not look like demo… how to contact support?
Hi there,
We would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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already raised a support ticket. but till did not get any reply.
ticket number: # 192853
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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still the problem is not solved…. please reply to my ticket urgently
your support is very slow. facing a problem form last days. the footer is not imported as like demo.
ticket# 193315 Footer is not showing as demo
if you guys can not give proper support of your theme then refund my money.
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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RTL Support?
Hi there,
Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Is this theme compatible with wpbakery?
Hello,
Thank you for reaching us!
Theme uses Elementor as page builder and the demo content is built using this plugin. Unfortunately there is no demo content version built with WPBakery.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
Support
Mikado Portfolio part of
Qode Interactive
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Thank You, Sir. Great theme!
Support
Mikado Portfolio part of
Qode Interactive
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Sir, can you help me with activating the theme? When I enter the code and email, it says “please wait” and nothing happens…
I’ve fixed it! Turns out there was a conflict between the Powerlift core plugin and the Kroop core plugin. I disconnected the Powerlift plugin and successfully activated the theme.
Hi,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Congratulations GLWS
Support
Mikado Portfolio part of
Qode Interactive
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Great Work,Congratulations GLWS
Support
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Good luck!
Support
Mikado Portfolio part of
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Great work!
Support
Mikado Portfolio part of
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Congratulations ! GLWS
Support
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