Reviews for Kropp - Fitness and Gym Theme

Reviews for Kropp - Fitness and Gym Theme

Cart 99 sales
Well Documented

3 Reviews

for Customer Support

The theme is perfect. However it has a very poor support. If you think that you bought support along with the theme, you are wrong. Other than that, it's a nice theme that meets the needs.

Author response

Hi there,

We are sorry to hear this but please note that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

You can always read more about the refund policy here but we do hope that you will in the future turn to our support team and that you wil reconsider your rating.

Best,
Mikado

The themes footer section is broken, and the support is very poor

Author response

Hello,

We are sorry to hear that you've got this impression.

Please understand that block based widgets added in newer versions of WordPress do require a bit more dedicated resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.

We also recommend deactivating icon packs which you don’t plan on using in Appearance > Customize > Qode Performance > Icon Packs as this should positively effect the performance.

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center and they will gladly help you. We hope that you'll reconsider your rating afterwards.

Best,
Mikado

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