48 comments found.
HI, There is a way to test it as it says “Sandbox reached limit” .. not sure why there is a demo in here
Hi there,
Thank you for taking the time to inform us about the issue. It appears that the problem was related to our server, but we’ve managed to fix it. Everything should be working properly now. Let us know if you encounter any further issues.
Best regards.
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
I’ve tried everything the articles suggested but the demo content of most blocks/pages are not being imported from the UICore library. When I click “insert” the menu dissapears and doesn’t upload the section to the page.
It says “Downloading data from API”, but never imports it to the site. I’ve refreshed server, increased upload size and everything.
Hello, please set up temporary admin access at https://support.uicore.co/ and our team will assist you. Thank you!
I’m unable to send a request since the support has expired. I’ve got tons of issues right now with the theme. Elementor Pro has been trying to fix issues regarding editing pages, but narrowed it down to the UICore Plugin. I’m unable to edit anything from the website. Please contact me in order to settle the issue. – info@venemarketing.nl
Hi, please make sure your server is meeting the minimum requirements by checking on Theme Options – System. If all values are green, please send temporary admin access at hello@uicore.co and we will try to debug the problem.
Hi there, I’ve made numerous attempts to contact you through that email adres but noone has responded. I’m unable to edit anything on the website for serveral months now. Could you contact me through the above mentioned email adres? Or let someone answer my emails. Thanks.
Hello, we sent you an email at info@venemarketing.nl.
The Element Pack Pro plugin that came with your theme has started working in Lite version.
In the previous version, we were able to use Pro widgets. Do you have a solution for this, or will we have to purchase this plugin as well
We apologize for the inconvenience caused. To resolve this issue, please follow these steps:
1. Deactivate and delete the current Element Pack Pro plugin. 2. A prompt will be then displayed asking you to install it. 3. Install and activate the plugin and check if the Pro widgets are available (as an extra step you can go to theme options and hit save; this clear all the cache from inside our theme and my help).
If the issue persists, please let us know.
The content in your account and you are officially a treasure. 
Thank you for the kind words! We’re thrilled to be a treasure, but not just any ordinary treasure… We aim to be like a treasure chest filled with goodies that everyone can enjoy!
Thanks!
Is there any way I can get the main https://landio.uicore.co/ page template ?
Hello, you can ask for it on our support system: https://support.uicore.co/
Hi, the Header button on the mobile when its clicked its changing the color but not closing the menu, I have created a single page website and I want that menu to be closed once header button is clicked.
Hi, that’s right, it doesn’t work for one page links. We’ll add an option for that in the next update.
elementor pro is not supporting in your theme
Hello, we are supporting Elementor PRO. Are you having any compatibility issues?
How do I change the page title (i.e. on the page header) to be different from the page name?
Hi, you can disable Page Title in Theme Options and use Elementor to add your custom one.
How do I add an image in the footer, just above the copyright block?
Hi, you can use Theme Builder to create a custom footer, that will replace the default one which comes with the theme.
How can I access the theme footer directly and make slight changes to it?
Go to Appearance – Widgets. You will see all footer columns, where you can edit the widgets.
Can we create custom headers for desktop and mobile?
Hi, yes, you can use Theme Builder to create your own headers.
Is it completely customizable like elementor header builder or limited options?
It’s similar to what Elementor offers. You can try it for free here: https://try.uicore.co/landio/
Hi, I still have the link to landio.uicore.co/layouts/portfolio-type in the menu after importing… I want to import all the content…
Hi, navigation menu items are imported directly from our live demos, that’s why you have the link to our website.
Blog and portfolio pages don’t have any content, therefore it’s not included in the demo import. All layouts can be achieved using Theme Options settings.
is possible to send me all content ? thank you
The only content we can send is blog posts and portfolio inner. All other layouts are generated using Theme Options. If that’s fine to you, please open a ticket on our support system and we’ll send the export data. https://support.uicore.co/
Need to make the button in the menu a different color without changing primary colors… ?
Hi, you can use this code: https://uicore.d.pr/l4OMZw
Hello. I use the theme builder popup for the team description. Hower, it seems I can not have more than one popup on the page. Can you please help me achive multiple popups on one page? Thank you!
Hello, Thank you for lettings us know about this bug. Will fix this in the next update!
Hello,
When we want to edit a portfolio item with elementor we get access denied, to be more specific, when we want to save. https://imgur.com/a/hlJ9Ggi
Waiting for your answer,
Thank you!
Hi, can you set up temporary admin access to your install for us to check? https://support.uicore.co/
Hello, unfortunately, our support expired, we didn’t get to use it because we have decided to use your theme right now. We were surprised to see that we cannot edit with elementor portfolio items pages. Who can we solve this issue? Thank you!
That’s ok, you don’t need to renew support for issues or bugs. Please send the credentials at support@uicore.co
Hello, we already send it as a private message.Thank you!
Is there anyway for the top bar to be showing in portrait on a mobile device? It shows landscape.
Is there a way to turn off sticky mobile menu?
Hi, sure, add this code to Theme Options – Custom CSS: https://uicore.d.pr/qgflKh
Hello!
before the purchase I have one question. Is it possible to have main menu on the top of the page if I choose Consultant theme? Don’t like burger menu 
Thank you. BR, Lili
To precise menu idea. Would like to have in the left corner logo, then menu and in the right corner social media icons.
Hi, sure, you can set any header type, on any demo.
hello! I have a problem with the UiCore Framework plugin, it gives me a critical error when activating it, there is almost nothing, I have tried many things and nothing, any solution for this? Thank you
Hello,
First please check if your server meets the minimum required values. https://support.uicore.co/help-center/articles/14/4/2/system-requirements
If not, please adjust them accordingly. If you still have issues after doing that please send us more details on our support board an will be happy to assist you. https://support.uicore.co/They closed out my support ticket without answering my question… Any idea why the popup I made with your popup creator is getting activated with every button on my site instead of only the one Call to Action button that I have it set for? Is there a specific coding to use to link the Call to Action button in the header to a popup?
Hi, we sent the instructions over email.
Hi, is it possible to have multiple theme option per page (like your demo), if not how did you technically implement multiple demo in one site please.
Hi, unfortunately it’s not possible. We used Multisite on our end.
