Nice theme and good support !
Author response
Thank you so much! Very kind of you!
The theme is well documented, however, the support is not good.
Utterly complex requests for a beginner to even look at offering support. Had to clone the site and grant access via FTP for them to offer support. I even received a warning email from my hosting company as this was deemed unsafe.
Their response is that the theme works fine once they've re-installed it and deactivated some (?) plug-ins so basically everything is fine but they won't tell me what I need to do to fix my live site.
After 13 days of my original request, I'm left without a clue about how to fix my issue. The solution is to pay a developer on top of what I paid for this theme. I now think this is an expensive theme considering what it offers and comparing to others I've purchased in the past.
Would not recommend it.
Author response
I am sorry for your experience. As far as I can see, my colleague has already replied to your ticket. Unfortunately, we can't provide help related to third-party plugins and other aspects of the site not associated with the theme. The testing procedure involves re-uploading WordPress, theme plugins, deactivating third-party plugins etc. and can break the site anytime. Backups are notoriously unreliable. So, you need a staging site, where we can properly test the theme. We already aproved the refund. Regards: VamTam
Good design & good theme ! No bad surprise
Author response
Thank you so much! Very kind of you!
Very good so far, happy with the theme. Vera and Nikolay on support have been stunning. Definitely made a cracking website out of this theme. A+++
Author response
Thank you so much! Very kind of you!
very prompt and responsive, and even quickly turn around with fixes and send to us.
Author response
Thank you so much! Very kind of you!
Very good customer support, the theme is easy to use. Highly recommended
Author response
Thank you so much! Very kind of you!
I prefer to custom my template by my own with code
Author response
We don't do stand alone HTML versions. You can always get a refund and find a decent HTML template.
Really good and flexible template that is easy to customize. Take your time and tinker around with the settings - you'll eventually come up with a really clean look that's perfect for any business that's into landscaping or gardening. Great stuff!
Author response
Thank you so much! Very kind of you!
All right. recommend
Author response
Thank you so much!
by Oli4C 4 years ago
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Author response
I am really sorry about your experience! I couldn't find any open tickets under your account name - Avangardens, so I don't know what's bothering you. Why don't you open a ticket here - support.vamtam.com, my colleagues will be glad to help you. If for any reason you are not satisfied with our theme we can refund you.
I like his plugin "Beaver constructor". It is the best. Before I used to design with Visual Composer but his front method is more slow that Beaver, with Beaver the elements (rows, colums, diferents blocks) are created, updated, duplicated in the same moment.
Author response
Thank you so much! Very kind of you!
by prajn 4 years ago
by KatGe 5 years ago
Very nice! :)
Author response
Thank you!