Very good customer support
105 Reviews
The support is absolutely outstanding. Requests were answered promptly, efficiently and respectfully and where it was outside the theme's functionality, I was always guided in the right direction. I could not have asked for more!!!!
Beautiful design and functionality. Great customer service!
The page builder and demo design in this theme are outstanding. The customer service is even better! I feel fortunate to have a beautiful design, custom features that I can easily control, and the support I need to succeed. Thank you so much for your partnership and in facilitating high level design elements on my website. It's so exciting to have everything I need and have it easily at my fingertips! It already looks beautiful and I've just started.
Great theme, very professional looking and my wife is super happy with it. Support was second to none and helped me out a lot as I'm no techie! 100% Thank you GoodLayers
Make exactly what is promise.
GoodLayers support techs are fast and very helpful. Heard back within the business day and my issue was resolved immediately.
They provide superb tech support!
All is perfect! also the customer support!.
Customer Support is excellent, Every time I needed help, Sandeep gladly and patiently helped me.
Love the flexibility of the theme, I'm just in-love with this theme and in the future I'm looking forward to do more business with GoodLayers. ;)
by Box02 4 years ago
Theme is generally great, but in its newest current version it is not compatible with the Masterslider plugin which is included and it returns and error. I had to purchase the theme install service by Envato and was hoping this would solve it, which temporarily fixed it (no clue what the guy did), but I keep getting system emails about an ongoing issue with theme/plugin integration so apparently even the expert couldn't solve this.
Uncool. Annoying. Not what people pay for.
Author response
Hi,
Sorry for the problem. We just launched the update of Master Slider in the theme to fix this yesterday. However, if it's still not solving on your end, can you please send me as much detail as you can through contact@goodlayers.com ? (Screenshots would be good too)
We will help inspecting on the issue closely.
I would give this theme 5 stars if updates were compatible with the latest version of PHP, currently PHP7.1. The slider is no longer compatible with PHP's latest version. This is a security issue.
Author response
Can you PM me via the form in our profile page? We can send the latest version of slider for you.
This is a very nice theme which needs some time to get through all the demo content but then it is very intuitional and works great. Settings and options are covering everything I need.
by CGIDX 4 years ago
Theme is decent but once updated it stopped working properly.
Author response
After updating, can you try to clear browser cache then go to admin panel and click 'save changes' once?
Hope you will re-rate the theme when it's fixed :)
If still doesn't work, please contact us via the form in our profile page. We will help looking into that.
