90 comments found.
Hi, I cannot find in the documentation where to change the color of a word that is a link in a blog post. Can you tell me where this setting is?
I really appreciate any help you can provide.
Hello, I have installed youre theme, but unfortuneally the footer will not show. the website is currently live: novalead.nl. When i open customizer the footer is showing, but when exit the customizer the footer is not showing. Do you know the issue?
Hello,
Please create a private ticket and describe your question at https://highsea.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
We have a detailed documentation, it should be helpful for setting up the theme https://highseastudio.com/demo/coach/docs/
Regards
CRITICAL VULNERABILITY ERROR! I purchased this theme, and I Just updated it. The plugin “Advanced Custom Fields PRO” indicates it is out of date, and I updated your theme to try and update Advanced Custom Fields PRO as in an earlier comment you indicated that a recent update included the Advanced Custom Fields PRO update. However, this does not seem to be the case! Convert Pro & Ultimate ADdons for elementor and also indicating they need updates. I purchased this theme with the expectation these updates would be made available so I would not have to purchase separate licenses. Now my site is reflecting a need to update these, otherwise I experience a critical vulnerability error! Please respond asap.
Again, the theme utilizes ”Advanced Custom Fields PRO” plugin; WordPress is reporting that the plugin needs to be updated to 6.1.8 and without a paid license key, you cannot update the plugin. I downloaded your latest update to no avail. Two other updates, listed above, are also in need of update.
Hi,
Please extend your support then create a private ticket with your question on https://highsea.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Advanced Custom Fields PRO is a third-party plugin with its own timeline of updates. Usually, we are checking for plugin updates every month and update it with the next theme updates. It shouldn’t affect the work of the theme and we didn’t get similar requests for our support from other customers. We will update this plugin soon. You can learn more about bundle plugins via the link https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Our theme didn’t come and tested with Convert Pro & Ultimate ADdons for elementor. It can potentially be the reason for the error. To find what is the reason we recommend turning off plugins one by one and finding which one gives such an error.
Regards, Eugene
Eugene:
I will not be purchasing additional support; included in my purchase is regular updates for this theme. You actually had another customer (see comments below from “haselmayrbirgit”) who complained of this exact same issue with Advanced Custom Fields PRO seven months ago.
The update for this plugin was released a long time ago, and it needs to be included in this theme. I understand re: Convert Pro & Ultimate Addons and I will look into those separately, however, I need Advanced Custom Fields PRO updated immediately.
Sure, extend of support is needed just in case you need our support service.
Advanced Custom Fields PRO is a bundled plugin with the theme, if you want to have auto-updates you can purchase your own license. But alternatively, you can wait till our regular theme updates when we will update bundled plugins to the last version. You can find more details on how it works via the link I shared in the previous message. 6.1.8 version of the ACF Pro plugin was released a week ago on 3rd August 2023 https://www.advancedcustomfields.com/changelog
Hope it is helpful.
Hi,
New theme update with updated ACF plugin is ready and available.
Regards, Eugene
Hello. I’ve installed the update, however, it still reflects ACF Pro version 5.9.5, the new version is 6.2.0. I’ve confirmed the theme update was successful as well.
You will need to reinstall the old plugin to the newer version.
ACF plugin is a third-party plugin with its own timeline of updates. 6.2.0 was just released and will be updated with the next theme update.
Regards, Eugene
Hi, how do I change the color of a link in blog post? I checked in colors under customize but I did not see it. The color of the links currently show as the same color of the blog font. Thanks in advance!
Hi. Please extend your support then please submit your question on https://highsea.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Regards, HighSea
Hello there, I love this theme for my website. However, I would like it to be multilingual. You write “ready for WP Multilingual” in the description. What does it mean? Do I still need to download an extension? If not, how do you make the website multilingual? Thanks
Hello, yes you can do this with plugins: WMPL https://wpml.org or Polylang https://wordpress.org/plugins/polylang You can find some populars tutorials on YouTube or in blog posts.
Regards, HighSea
Could you do something about the mobile submenu? It’s really difficult to click on it to see item’s submenu on a mobile. The small arrow doesn’t work very well. Is it possible to see the item’s submenu when clicking on the item menu link? Thanks
Hello, thanks for the suggestion. We will improve it in the update.
hi there, my whole website has turned into a blog… tried the steps you told other commenters and no luck.
Hi.
Try it in this order: 1. Update to the last version of the Leadership theme. 2. Deactivate LearnPress then activate. 3. Go to learnpress->settings->permalinks and just resave changes. After that go to Settings->Permalinks and do the same just click on save button.
It helps in similar cases for other stores. If it is not working, our support specialist should check it directly on your website, please create a ticket via https://highsea.ticksy.com
Also we expect that developers of LearnPress plugin will fix this issue in a new update.
Regards, HighSea
Since the new update, the theme no longer works! I think it’s because of Elementor. Please fix it as soon as possible, because I currently had to put my website into maintenance mode because of you
Hello, we find an issue on last update of Learnpress plugin side. Try to go to learnpress->settings->permalinks and just resave changes. After that go to Settings->Permalinks and do the same just click on save button. It should help, let us know the result.
Looks like developers of the plugin forgot to automate this in the last update and now users should do it manually.
Hi, After the newest update, my website will not show pages created with the Elementor builder. Please help. People cannot access/view their carts either. I cannot open a ticket bc my support has expired. All was well UNTIL the last update.
Hello, we find an issue on last update of Learnpress plugin side. Try to go to learnpress->settings->permalinks and just resave changes. After that go to Settings->Permalinks and do the same just click on save button. It should help, let us know the result.
Looks like developers of the plugin forgot to automate this in the last update and now users should do it manually.
Hi, thanks for the info. I resaved in both permalink menus. After settings>permalinks resave, the message popped up it saved and “You should update your .htaccess file now.” my website Elementor still does NOT work, how can I fix this?
You need to deactivate LearnPress then activate and save the links.
Before do resaving try to deactivate LearnPress then activate – it should help.
Hey there,
Still outdated woocommerce files 
Could you please fix it?
Thanks
Hello. In the last theme update we updated woocommerce files to the last version. Woocommerce is a third-party soft with its own updates timeline. They potentially may update it every day with small improvements. You can ignore it and update your theme with our new periodical theme updates.
Regards, HighSea
Do you also offer this theme as a HTML template?
Hello, no we offer WordPress theme.
Regards, HighSea
Hi, I have a problem when I upload this theme I get this message :The link you followed has expired !
Hello, please create a ticket to our support via the link https://highsea.ticksy.com
On the CHECKOUT page for WooCommerce, the word “OR” randomly appears just above the word CHECKOUT. This only happens on Explorer, not Chrome. I’ve reached out to WooCommerce and they’ve indicated this is an issue with the theme. Please provide an update.
Hi. Thank you for reaching out. Internet Explorer 11 has retired and is officially out of support https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know
Our theme does not support Explorer. Please clarify, are you using Explorer or Edge browser?
I use Chrome, it’s happening on desktops and phones
Got you. If possible, please share with us a screenshot. We will add this fix to the update backlog.
The images advertising the product indicate that there are two footer styles for the user to pick from. I am using the “Feminine” theme and only see one style available. Your documentation says: “3.5 Footer Go to the Customize > Theme Options > Footer. In this section, you can customize the general footer settings.”
However, again, there is only one style available. Please advise! Thanks.
Hello, we provide support via Ticksy. Please, create a ticket via the link and we will help https://highsea.ticksy.com/
Hi there. I submitted a ticket several days ago.
If you are waiting for the update. We just submitted it. It will be available soon.
@HighSea, additionally, the Widget (the one used for the sidebar on the Blog) is not functioning correctly.
1) The photo does not update (even though I have updated the profile on Gravatar) 2) The social icon, specifically the one for Facebook, does not update the link, even though I have updated it under the Customization options. The other two icons link appropriately, but the Facebook does not.
I did submit a ticket on Ticksy (my ticket number is detailed in my other comment/request for help below). I’ve been waiting for several days, and would really appreciate some assistance to get these issues resolved today. Thank you in advance!
The theme obviously needs the “Advanced Custom Fields PRO” plugin – now WordPress is reporting that the plugin (version 5.12.2) needs an update to 6.0.6, however an automated update is not possible for this plugin.
And without a paid license key, you cannot update the plugin.
Now how do I get updates to this plugin without having to pay for it annually?
It can’t be that I buy a theme, where I then have additional costs for updates of required plugins…
I also get the message:
Your theme (Leadership) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure their compatibility with the current version of WooCommerce. Troubleshooting Suggestions:
Update your theme to the latest version. If an update isn’t available, contact your theme author with questions about compatibility with the current version of WooCommerce. If you copied a template file to change something, you’ll need to copy the new version of the template and reapply your changes.
Is there a newer version than 1.1.22?
Hello, thank you for the feedback.
We included such fixes in the new update which will be available in a couple of days.
Regards, HighSea
I have been working on my website, with various customizations, using this theme for the past several months. This week, I noticed some things are not working properly. What I have installed the version which I purchased, as I do not see “Automatic Updates” for this theme to be available on Word Press—are automatic updates available?
The features that are not working: 1) On the Program/Courses Overview page, the type of course (for example, online, in-person) is not showing correctly on the right top of the course. The first featured course has the correct options, then the second feature course only shows one of the two boxes checked, and the third featured course shows none. 2) When I go into an individual Program/Course, there are two purple rectangles/blocks of color that aren’t supposed to be there.
I am attaching two photos so you can see these two issues.
3) Lastly, but very important!, is that the website is not accurately reflecting the formatting for my courses. For example, spacing, bold, etc. This makes my courses look awful. The LearnPress text editor shows them all, and they are coded correctly in the Text Editor as well. However, on the site itself, this is not the case.
Please reply ASAP – I am trying to get this site published today. I am hesitant to manually install an update for this theme and lose all my customization, and I do not code so I cannot create a child theme. My hope is you have auto updates that I am not seeing for some reason.
Thanks.Also, I don’t see that your Changelog & Update History is up to date. Please confirm?
Note – I have gone into the Downloads section, to Updates, and downloaded what I presumed to be the updated theme. However, Wordpress indicates this is still version 1.1.22. I purchased my theme in Nov/Dec 2021, and I know it has been updated since then! I also receive emails to download the updates, and I followed the instructions on that email. How do I get the ACTUAL file with the theme updates?
This was a very expensive theme, and I am not willing to pay an additional $50 for the updates that should be included, and basic functionality that was expected. Please help! Thanks.
Following up here. I contacted LearnPress. They say the category labels issue is a Theme problem. Can you fix this bug, please??
This is the message from Learn Press, indicating the Categories issue as well as the Formatting issue is a theme issue, not a Learn Press plug-in issue:
With your categories tab display and description display problem, this problem comes from your theme.
Can you fix these bugs please? I have not received a response from my ticket, via email, or on this forum.
Hello, we provide support via Ticksy. Please, create a ticket via the link and we will help https://highsea.ticksy.com/
Hello. I submitted a ticket several days ago. Ticket number #2950495.
I have conferred extensively with LearnPress, they have investigated, and they insist these are problems with the Theme. Please help, thank you.
Hi, the hamburger menu for navigation is not displayed on a smartphone. How can we fix this? Thanks in advance, Quirine
Hello, could you please answer my question? How do I get the Mobile Menu displayed? Customers can’t use the website now.
Hello, we provide support via Ticksy. Please, create a ticket via the link and we will help https://highsea.ticksy.com/
Hello, i have a pre-sale question.
I want to update my old website with this theme, could i keep my old Post (made with WP Backery) instead to made a clean new installation?
I want also keep the products from woocommerce.
What do you suggest to me for the best installation and make less mess with the upgrade?
Hello, we provide support via Ticksy. Please, create a ticket via the link and we will help https://highsea.ticksy.com/
Hi, is your theme PHP 8 tested and compatible? Thanks
Hello. Yes, it is compatible with PHP 8.
Hi!
When upgrading to the latest version of LearnPress, a blue background is generated in all programs. See: https://prnt.sc/GLFpY-WVH6QU (URL: https://yolandaboto.es/programas/recupera-la-motivacion-y-avanza-en-la-vida/)
Any idea how to fix it please.
Thanks in advance
Cheers
Some news? Please!
Hello, sorry for late reply.
LearnPress is a third party soft with own timing of updates, please use previous version of LP which is compatible with a Theme. Also we recommend to make backups before such updates. After theme update to last version of LP we will add such info to our backlog (at the bottom of the https://themeforest.net/item/leadership-coach-wordpress-theme/30899384) for for more convenience.
Regards, HighSea
Ok! done!
Thanks
