themeskingdom

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130 comments found.

Just bought your theme. It is still 1.6. White screen, corrupt. It is not working. I cannot open a ticket: acces denied. Please respond ASAP!

I will contact via Twitter.

Thnx,

Danny

Hi Danny,

Please follow the links and instructions how to submit support ticket.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

I love the theme and it seems like is going to work fabulous, but I notice on some pages I do not want to add the “SubHeadline” but if I leave it empty it will leave a big gap. How can I disable this ?

Hello,

Would you be so kind to submit support ticket, sine we will need additional information from you?

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

Hello—

I bought this theme awhile ago and seemed to have missed the downloads for the updates. How can I go about getting the most updated information….as it seems the sight may have some glitches.

Hello,

In the next several days we will release the newer version of Legalized theme.

In the meantime, if you have additional questions, please submit official support ticket.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

Hello again…

I was just wondering about updating this theme. If I downloaded in in Nov 2013, do I have to update each change in the change log one by one or just the most recent files. I just redownloaded version 1.7, but I don’t want it to mess up the site I have created. Please advise ASAP. :)

THANKS!!!

Hello,

In order to avoid messing up your site, especially if you made some changes to style.css, I suggest you to create child theme using current files, and then to simply install the latest version.

If you still wish to update the original theme, you will need to write down all files from changelog, and then to upload and replace the old files.

Thank you,
- Djordje

How could I go about updating a child’s theme? Is this something my support could cover to have someone complete this for me?

Hello,

Well, you will need to backup your site, and then to install the latest version of Legalized theme.
After that you will need to convert your current theme to child theme.

Can you tell me did you modify any theme file?

Thank you,
- Djordje

your support doesn’t work, i have try to update my ticket but i receive always this error and also i open a new one but seems disapperaed

Access Denied Our portcullis is down. Sorry, but you’re not allowed to see this. Try going back, or tell us on Twitter what happened

please let me know about my issues: i receive this error on the slideshow

Revolution Slider Error: The param navigaion_type not found in slider params.

seems relate to the old version of the plugin

please let me know thanks a lot

Hello,

I’m sorry for the inconvenience. Please clear browser cookies and then reset password using this link: https://themeskingdom.com/my-account/lost-password/

This should do the trick.

Thank you,
- Djordje

I’ve purchased additional support for this site and I’m having a very difficult time getting access to the support area. Please advise ASAP.

Hello,

I’m sorry for the inconvenience. Please clear browser cookies and then reset password using this link: https://themeskingdom.com/my-account/lost-password/

This should do the trick.

Thank you,
- Djordje

Hello, I am interested in buying this template. I would like to ask you if it is possible and easy to make it a multi language site because i want it to have 3 languages. Thanks

Hello,

Legalized theme is fully compatible with WPML plugin. :) So yes, it can be done quiet easy.

Thank you,
- Djordje

Is it compatible with Polylang plugin?

Hello,

Well not 100%. If you decide to go with Polylang, you will not be able to use home builder feature from the theme.
Also, there is a chance that custom post type filtering used on some pages will not work or it will display all categories from all languages.

Thank you,
- Djordje

I’ve just got a notification that there’s a new version of Legalized available. I can’t find a changelog however. Not wanting to do a complete site update for minor / non-security changes I’d like to know what’s been changed for this version.

Hello,

We have updated Revolution Slider that is bundled with the theme to the latest version. You can find it in plugins directory in Legalized theme zip file.
Instructions how to update the slider are available at: https://www.themepunch.com/faq/update-plugin-packaged-theme/

Thank you,
- Djordje

ember7

ember7 Purchased

I recently downloaded a fresh copy of this theme, as I bought it originally 2 years ago, and am updating again. The zip file will not unzip without errors. The error I’m seeing is Error code 0×80010135 – Path too long. The file it’s trying to extract begins with localization.en.0.ecadf14864.. (etc.). I went ahead and extracted the rest, but the documentation is corrupt. Few of the links within it work (css, images, etc.), and it difficult to make sense of a lot of it. I have tried accessing your site to view the documentation there, but as many people on here have mentioned, the support link on here leads to an Access Denied page. I manually tried to login, and your reset password function does not work. (I generate a password reset email, follow the link, reset the password, and it takes me to the beginning of the process again). I also notice that this theme is not even listed in the documentation available on your site, so I cannot download that way. Are you supporting it anymore? I am uneasy about using the theme file I downloaded to update the theme, since obviously there are errors included. PLEASE advise.

Hello,

I just downloaded whole package, and only WordPress theme zip file, and everything is fine for me. Would you be so kind to download just theme zip file and to try to extract it? Also, can you try to download whole package on another computer?

Thank you,
- Djordje

ember7

ember7 Purchased

I was able to update using the WP theme instead of the full download. I tried extracting the full download on a different computer, and it also produced the error. As I said before, I was able to complete the download by skipping that file, but did not trust the download since there were errors in the documentation files.

I also do not see the Revolution Slider update I expected to be in the download. Is that supposed to be included in the package? My current version is 4.3.8. Please advise.

Hello,

During this week we will release update for the theme which will cover update for Revolution Slider as well. I will try to resolve the issue with documentation by replacing it with the new package. You will receive automatic notification from Theme Forest when the new theme version is approved.

Thank you,
- Djordje

Insert Shortcode pop-up is blank in WordPress 4.6.1

Hello,

Thank you for reporting this issue. We are working on update. It should be released during the next week.

Thank you,
- Djordje

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