15 comments found.
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Hi, I’ve downloaded the theme using my envato elements account and the Theme asks for an activation with a code that I don’t have. Can you help me with this please? because I can’t import the demo data. regards.
Hello, for envato elements user you do not need licence key. You can install plugin from zip folder and then install after that you can import demo data. Thank you
I’ve installed all plugins but I can’t import the demo data. It keeps loading (‘Importing please wait’—> https://prnt.sc/1ir0zfc) and never ends
Please ignore the top message. Check your server meet all the requirement which show in status tab. Thank you
Everything on the system status is ok. How can I send a support ticket? with the envato account it doesn’t work. thanks!
Sorry , you need to purchase theme from themeforest to open support ticket according to envato elements theme author is not eligible for support. Thank you
Hello I downloaded this theme from envato elements I need the registration code or license code to enter in the Product Registration section
Hello, You can found the plugins and required plugin inside the plugin folder to work. To auto update you need to got the licence by purchase single licence.
When activating the leganic-demo-installer plugin, a license activation message is displayed Of course, without registering a license, this plugin will be activated, but in the Demo Import section, the following message will be displayed You need to Install and Active Demo Importer Plugin For Demo Import.
Please send your site access from my profile page I will check that. Thank you
message has been sent.
Hello, I downloaded the theme plugins, but when I import the demo, it doesn’t load the demo. I talked to my hosting provider and he said we had no problem. Would you return as soon as possible.
Hi
Hope you got the best and to the point solution from us
Thank you
SmartDataSoft Team
Hi, is it possible to customise header style? Like the logo, social and subtitle are centered
You can edit the header. option right now. In the future we have plane to update theme header with elementor. Thank you
Support team very slow and some case not support.
Hello, Sunday is our weekend. Our maximum support tourn around time is 24 hours from the ticket open time. Our support time is GMT+6,10am-6pm . If you have open saterday evening after our support time closed, in that case it will take time. We have show support time when you open ticket in our support system. Please wait our team will answer your ticket soon.
Thank you
Hi,
We had replied your ticket 4 days ago, but you didn’t respond to your ticket. Please follow up your ticket number #22899. Check the screenshot: https://prnt.sc/uctize We had requested to you give us admin acess to check your problem. Please reply your ticket. We are waiting for you.
Thank You
how to import demo content in local instance?
Hello,
Best regards,
Smartdatasoft Team
My download has no CSS style, what should I do? Ans, How to import a demo of the theme? Thank you
Hi.
Please open a support ticket by following this link
https://support.smartdatasoft.com
Our support team will help you.
Best regards,
Smartdatasoft Team
How to change footer block???
Hi,
Check below screenshot where to change footer block
Go to Templates > Saved Templates > Footer three
https://prnt.sc/twxbtpThank You
Congrats on a great work!
Congratulations my friend. Great looking theme. Cheers
The first customer, I purchase this theme and want your support. The purchase code is not accepting your ticket system. Kindly help me…
Error – 404 – fast-unknown-product Could not find this product in our supported products
Please try again, I have added the product in our support team list. Sorry for the inconvenience.
Thank you
Thank you! Ticket created
Good luck!
Appreciable work, great! Good Luck with Sale 
Congratulations! Nice Work, GLWS
