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2409 comments found.

hi there, i can’t register on ur support page, ajax error is the error. i would like to ask u how customize a blank page, like the contact default.. i need an image instead the map, the contact form on the right and the text on the left.. then i would like to know if is possible add an attachement button to the contact form

Helen_Smith

Helen_Smith Author Team

Hello, bebedora89

Thank you for being our customer :)

Please, make sure you are trying to register instead of Log in. And check ig you assign your purchase code to the account.

You may send us your Purhase code via contact form to check. Thanks

Regards

Since 2 days ago… The Featured Image has disappeared from all my products page. Has anyone else experienced this? It was working fine before.

http://store.iamnika.com/product-brand/nk/kazan/

I thought maybe the option would be hidden, but it doesn’t appear anymore in the Screen Options either I only have Products Tags, Product Video and Product Gallery, no more Featured Image anywhere…

I hope someone can help me with this.

I fixed it, by buying the Visual Composer and upgrading it myself It now works fine.

It is related to the Visual Composer and not the Woocommerce itself

Helen_Smith

Helen_Smith Author Team

Thanks for letting us know! Perhaps you just needed to update the plugin :)

Hi there, i have download and update the new version of Legenda 3.0 but actually i have many Warning like: “Warning: strpos() expects parameter 1 to be string” or “Warning: preg_match_all() expects parameter 2 to be string, array given in” in many public page of my web site. How can i fix it?

Helen_Smith

Helen_Smith Author Team

Hello, valentinaformichella

Thanks for the comment!

Please, make sure you have the PHP version higher than 5.3 and provide us the whole error message. Thanks

Regards

how can i activate the chat on the website?

Helen_Smith

Helen_Smith Author Team

Hello, bebedora89

Thanks for using our template :)

We have this plugin http://apps.screets.org/ included in our theme, so you may follow the link for the details.

Regards

OmniDMA

OmniDMA Purchased

When my customers try to checkout, they click on the continue button (either when selecting ‘Checkout as Guest’ or ‘Create an account’) nothing happens and a JS error appears in the console:

Uncaught TypeError: Cannot read property ‘value’ of undefined at a.fn.init.<anonymous> (etheme.js?ver=4.7.3:1037) at Function.each (jquery.js?ver=1.12.4:2) at setup_messages (etheme.js?ver=4.7.3:1035) at Object.success (etheme.js?ver=4.7.3:1012) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at y (jquery.js?ver=1.12.4:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

Can anyone help with this? It’s stopping our customers from making an order.

Helen_Smith

Helen_Smith Author Team

Hello, OmniDMA

Please, contact us via contact form to get the quick fix. Thanks :)

Regards

OmniDMA

OmniDMA Purchased

Hi, I got your updated etheme.js file but this produced the same error:

Uncaught TypeError: Cannot read property ‘value’ of undefined at a.fn.init.<anonymous> (etheme.js:1037) at Function.each (jquery.js:2) at setup_messages (etheme.js:1035) at Object.success (etheme.js:1012) at i (jquery.js:2) at Object.fireWith [as resolveWith] (jquery.js:2) at y (jquery.js:4) at XMLHttpRequest.c (jquery.js:4)

I’ve cleared the caches and made sure that the new file is being seen by the browser. Any ideas?

Helen_Smith

Helen_Smith Author Team

Hello, OmniDMA

Thanks for letting us know. Please, attach the details via your email. Thanks

Regards

HayLou1

HayLou1 Purchased

I have written on your support forum as i have a problem with the new update and no one has got back to me?? I need some help, can someone please write back to me? I have the same issue as OmniDMA!!

Regards

Helen_Smith

Helen_Smith Author Team

Thanks for the link, will assist you with the solution soon!

And, please, attach your FTP details also, that is necessary to check and fix the issue quicker.

Regards

HayLou1

HayLou1 Purchased

Hi, i have added this to the thread. thank you H

Helen_Smith

Helen_Smith Author Team

Thanks :)

Hi, I have a pre-sale question regarding displaying different colors of the same product on a shop page. Is it possible with this template to display multiple color buttons to show different versions of a same product on a shop page (not a product page)? If not, do you provide an additional plugin? Thanks for your help!

Helen_Smith

Helen_Smith Author Team

Hello, Nzzo75

Thanks for being interested in our theme :)

This option to check the available colors, is available only for the Variable products and when opening the Quick View.

You may try the external plugins to implement what you need :)

Regards

Hello @Helen_Smith,

Thank you for your answer. Would your template word with YITH Woocommerce ( https://yithemes.com/themes/plugins/yith-woocommerce-color-and-label-variations/ ) ? Would you recommend any plugin to implement that type of feature?

Regards,

Nzzo75

Helen_Smith

Helen_Smith Author Team

Hello, Nzzo75

We cannot guarantee these additional plugins will be fully compatible with our template, sorry.

Regards

Hello, I have a request for pre-sales with regard to the individual product page and related products. You can put in the queue to the single product page all the product of the same brand products. Thank you

Helen_Smith

Helen_Smith Author Team

Hello, labriola

Thank you for the comment and for the interest in our theme :)

Thank you for this kind of idea, will note that for future.

Regards

OmniDMA

OmniDMA Purchased

Hi. We have a new issue with the Legenda theme. Since we upgraded to the latest version, a lot of the product images have disappeared from the product & tag archive views but they work in the single product view.

Most images are working OK & I can’t see anything wrong with the template.

Has anyone else reported this issue? Can you help?

Helen_Smith

Helen_Smith Author Team

Hello, OmniDMA

Thank you for being our Legenda customer ;)

Did you use the Child theme before the update? What is your WooCommerce version? You can submit a topic at our Forum for the detailed assistance. Thanks

Regards

OmniDMA

OmniDMA Purchased

Thanks for your reply. We do use a child theme, yes. But it does not contain any templates. Just some custom css & fonts. It seems that on some of the products, the image tag is just not created. Not sure why.

Woocommerce version is: 2.6.14, which I think is the latest.

That would be better to assist you at our Forum, please, submit a new topic here: https://www.8theme.com/forums/

Regards

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