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2372 comments found.

Hi,

I have problem with Sub-Menu when I create sub-menu it’s always look weird like this image >> https://s24.postimg.org/jh3161vyd/2017_01_08_234145.png

PS. I already updated both Theme and WP.

Thanks

Helen_Smith

Helen_Smith Author Team

Hello, takumakung

Thank you for being our customer :)

That would be great if you contact us via support Forum with your admin details: https://www.8theme.com/forums/ Thanks

Regards

But i have ended of support now :(

Helen_Smith

Helen_Smith Author Team

https://www.8theme.com/contact-manager/ – Please leave your request via this form.

Thanks

Regards

stavroch

stavroch Purchased

I found a bug in Legend, I have send you an e-mail and message in facebook but I haven’t get any answer. Can you please answer me? My email is stavroc at gmail dot com

The bug is that the related products field are not displayed the whole. Display only 2 products. When I use the default wp theme I see – display the whole related products that I have publish.

I hope to get your answer asap, please.

Helen_Smith

Helen_Smith Author Team

Hello, stavroch

Thank you for being our customer :)

Yes, we see the email you left, and will get back to you soon. That would better to get your admin panel details also for the quick fix. Thanks

Regards

Lots of changes happening fast, can you please provide an ETA for updates? Are all resources being directed into the new XStore theme now? Thanks again…

Helen_Smith

Helen_Smith Author Team

Hello, ingenuitor

Thank you for the question!

We are working now on a new project and the updates will be available within 2 months. Thanks

Regards

There is an error with the map of the contact page: “This page didn´t load Google Maps correctly. See the JavaScript console for technical details”... Could you please help me solve it? Thank you very much

Helen_Smith

Helen_Smith Author Team

Hello, Javier_Sanz

Thank you for being our customer ;)

Please, check this issue with default theme, perhaps this is the issue of the plugin. Let us know about the result. Thanks

Regards

Still not working, I think the problem has something to do with this: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html

Helen_Smith

Helen_Smith Author Team

By the way, you may try to find the solution at our Forum or read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

I have pre sales question. When viewing from mobile device product thumbnails show not aligned http://imgur.com/a/Isw97 I mean “Add to cart” buttons are not aligned. Is it possible to make them aligned like in this picture http://imgur.com/a/jQMo8

Helen_Smith

Helen_Smith Author Team

Hello, torayeff

Thank you for being interested in our theme :)

The Add to cart buttons are not aligned due to different titles of the products.

If you will try to add the similar ones, the buttons will be aligned.

Regards

I assume that one can not make all titles of the products of the same length. I think this is a design problem to be solved.

Helen_Smith

Helen_Smith Author Team

Hi there,

Unfortunately, this cannot be controlled by default. Only additional css changes can fix this alignment.

Regards

Hello I have problems with registration on 8theme portal. I need to download latest Visual Composer (current v. 4.7.4. ) because it is not compatible with my theme Legenda v. 3.0.2. I have written mail on support@8theme.com but after 48 hours still no answer. I am in hurry can you help me ?

Helen_Smith

Helen_Smith Author Team

Hi, thanks :) Will try to check that asap.

Hello sorry to bother you but I am really in hurry to update my site … can you approve me access on 8 theme forum. I cannot make registration nor to login :( I cannot update my web page due not update plugin …

Helen_Smith

Helen_Smith Author Team

Sorry for delay, will get back to you today!

Hello,

I am considering to purchase your theme however, I cannot find any visibility of the theme change log.

Could you please let me know where I can get this information? I would like to see all changes implemented in all theme versions with corresponding date.

Thanks in advance.

Helen_Smith

Helen_Smith Author Team

Hello, Feline16

Thank you for the interest in our theme ;)

You may find our theme Changelog on the Description page: https://gyazo.com/0e5cb45704a23a8a53a96c4905fd3035

Regards

Hello,

I would like to also ask whether in the check out there is a way to force the customer to fill all steps before arriving to the final payment page. From the demo it appears that a potential client could jump between billing address, shipping address and your order menu without following a consecutive order.

Best regards

Helen_Smith

Helen_Smith Author Team

Hello, Feline16

Thanks for the question!

All these properties are not related to our theme functionality, but mostly to WooCommerce :)

Regards

Thanks for replying. However, I am not convinced about your answer. How come other themes based also on woocommerce, do not allow to reach the last payment step if complete customer information was not provided in previous steps? Your theme check out is made by 4 steps and you could just implement a check at each step whether information was provided or not… you do not have this built-in capability in the theme?

Helen_Smith

Helen_Smith Author Team

Hi there,

Sorry for delay, and thanks for all your remarks.

Yes, we agree with you. And now we are working on theme update, hope to include this possibility in it.

Regards

verax

verax Purchased

Hi. Where can I find WPBakery Visual Composer license?

Helen_Smith

Helen_Smith Author Team

Hello, verax

Thank you for using our theme :)

We are sorry, but we do not provide the license keys for the plugins we are using with our theme. But, here you may download the last plugin updates: https://www.8theme.com/download-plugins/

Regards

Hello,

I am interested in your theme and I have an additional question. I would like to switch my current theme (also woocommerce based) with Legenda. Does the Legenda theme has an import capability to import all my products, categories and tags? Obviously I could just add an additional theme to the current configuration, however I would prefer to start from a clean setup… what’s your advise for implementing the transfer to your theme?

Helen_Smith

Helen_Smith Author Team

Hello, Feline16

Thank you for the comment and for the interest in our theme :)

If you are using already a WP platform and WP theme, all your products will remain in your Dashboard. No need to import them again.

You can just upload a new theme and activate it :)

Regards

donvito83

donvito83 Purchased

On your WP Legenda, once you change/delete the SHOP BANNER on the Theme Options nothing happens… I’ve updated to the latest version but issue remains…we tried to remove it on the homepage settings too. Its probably only saving when the banner is set for the first time. Further changes won’t save.

Helen_Smith

Helen_Smith Author Team

Hello, donvito83

Thank you for being our customer :)

Please, specify what theme version you are using? And if possible contact us at Forum/contact form with your admin details to check the issue. Thanks

Regards

highway66

highway66 Purchased

I go to add new product. The “product image” has disappeared ?

Helen_Smith

Helen_Smith Author Team

Hello, highway66

Thank you for being our customer ;)

Please, provide us more details about the issue. Did you check the external plugins? Please, contact us at Forum or via contact form for the assistance. Thanks

Regards

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