78 comments found.
I installed this on a test domain which i am not using anymore please de-register Thank you.
and i need to de-register from old domain i dont have that working anymore. can you do that ASAP.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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I have had this theme for several years now, all of a sudden it is not working correctly, video is not lining up in the row, it’s using two different players even though the code is exactly the same and the theme dashboard says something different than the PHP scripting. My host says it’s not on their end. I am hesitant on spending more money on support if I am going to get non answers like my hosts. Is this something the creator can help with if I re-up my support?
Hi there,
Could you please provide us with your website URL so we can check this.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Is the landing page an option to use in the theme or is it only to for the purpose of the demo?
Hi there,
After you purchase our theme, you will be able to import the content and you will get all the pages you saw on our live demo, as well as landing page too.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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how can edit in version mobile ?https://www.webpagescreenshot.info/#v2=qyJxD38lm
and where is the FRONT END edit wpbakery
Hi there,
Please take a look at the following article about Frontend editor.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is there a way to disable the header / menu on certain pages?
Hello,
You can set page to have “Coming Soon Page” template (please see screenshot). Pages with this template can be edited with WPBakery page builder like regular pages, however, the header won’t be shown on the page.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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How come our horizontal portfolio is not able to scroll to the right to reveal the rest of our portfolio items?
Hi there,
It is a bit hard to tell from here and best practice would be to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Is the license to update the plugin WPBakery page builder included with the template license when a new version is released?
Hi there, Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I would like to report a bug and request a fix. This is not a support request, it is a broken feature of the theme that doesn’t work, so I don’t think I should have to renew my support. The “read more” buttons on my homepage do not work on desktop. I tested in Chrome and Safari on Mac. They work on my iPhone using Chrome and Safari, but they do not work on my Macbook. The homepage is using the “Portfolio Scrolling Showcase” with read more buttons enabled. Can you please fix this?
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check this.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Thank you! Could you please first update the theme and its plugins according to this tutorial here.
Also, turn off your third party plugins, especially Autoptimize, clear cache and try it out once again.
We do hope this helped and keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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Updating the theme worked. Thank you!
Hi there,
We are glad to hear this
Support
Edge Portfolio part of
Qode Interactive
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Hi, Is it possible change title at portfolio item? I want to change “portfolio.” to “works.”.
And I set show filter “Yes” at “Portfolio List” element. but not showing.
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have a question, does this theme support element on hover auto play video in background?
Hello,
Thank you for reaching us!
Such an option, unfortunately, does not exist within the theme. You can check hover types for portfolio list in Portfolio > Hover Types (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I have problem importing the theme. Many parts are missing after import. I have already submitted a ticket!
Thank you!
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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You helped me very quickly with the import! Thank you so much for your support!!!!
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am interested. Does the theme support elementor? Best regards Lukas
Hi there,
Thank for taking an interest! Our Leitmotif theme is built with and comes bundled with WPBakery plugin which is more than enough to achieve anything you do see on our demo website. It is not Elementor supported unfortunately, we do have many other themes that are Elementor built though.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just bought this theme and I can’t download demo content, could you please help me?? I submitted a request to Qode Help center but this theme is not supported in online form to be completed. I do not know what to do
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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someone can help me (not a bot) ? my purchase code don’t worked, he has expired.
Hi there,
If you are having some issues with our theme, you can contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
You may also consider extending your support and in this case please check this article.
Support
Edge Portfolio part of
Qode Interactive
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my code has expired
Hi there,
If you are having some issues with our theme, you can contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
You may also consider extending your support and in this case please check this article.
Support
Edge Portfolio part of
Qode Interactive
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please I need help my purchase code don’t worked
Hello,
Thank you for reaching us!
Are you perhaps experiencing some troubles when trying to register purchase code?
Support
Edge Portfolio part of
Qode Interactive
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Nope, my code has expired this is the problem
Hi there,
You may consider extending your support and in this case please check this article.
Support
Edge Portfolio part of
Qode Interactive
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What to do ?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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My Read More button is not working in landscape mode but it is working on portrait mode in scrolling-showcase page i have implemented. Please help me with this.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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How can a Store be created in this theme?
Hello,
Thank you for taking an interest!
Leitmotif theme is compatible with the WooCommerce plugin, which adds shop functionality, so with this plugin, you can create a shop.
If you have additional questions, let us know!
Support
Edge Portfolio part of
Qode Interactive
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Also, how can we have a page that integrates our Instagram feed? We tried using a plugin but it’s not working.
Hi there,
Please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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The horizontal portfolio is not stacking our items properly. How can we order the portfolio items so that there is not a large blank space and that all the items fit together nicely like a puzzle as your demo shows. Thank you!
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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