1413 comments found.
Hi, I’m getting this message from WooCommerce on my WP dashboard. Will there be any resolve/update soon?
Your theme (Lens) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Does this theme support showing a different logo on mobile vs desktop?
Hello, where can I downlaod the latest version 2.6.3 (2.6.2 is the update available for download)
Does this template’s shop have the ability to easily integrate with printful like Timber?
Hey there,
Lens does not have a direct integration with Printful, but the Printful service has a direct integration with WooCommerce that seems to do the job. Please read this: https://www.printful.com/integrations/woocommerce
Cheers! Andrei
I clicked on one your images that shows demos and it took me to PORN
Hey there,
This definitely should not happen. Do you remember where exactly you encountered this?
Thank you! Andrei
Hi, I’d like to use my own fonts. Is there an easy way to do this? I suppose I will have to upload the .woff and the CSS files to the server, and then tweak the @font-face CSS. Any suggestions? Thanks in advance!
Hey!
You can use your own fonts, there are a few possible ways to do that. For more details, please contact us via email.
Thank you,
Alin
I tried to hide Gallery Title on image but it doesn’t work even after setting title box hide option. can you please help me out with this.
Hey!
I am sorry for the big delayed reaction here. We provide support via email only. So please drop a line and we’ll take it from there.
Thank you,
Alin
When I upload to a proof gallery, the thumbnails are slightly different color then the actual photos, like muted and a little color shift. what is going on?
Also it doesnt matter what size I choose, like thumbnail, medium etc, it never changes
Forgot to say, its a new thing, the colors were fine for a long time, prob since last update.
UPDATE: it seems it was the color profile in Lightroom when exporting, it was pro photo, I changed it to SRGB and re exported and problem fixed.
Hi.
I’m sorry for the delayed response.
Happy to hear that you’ve figured it out. Great job!
Stay awesome,
Alexandru
Hi, i have a problem, anyone can help me? In “Filter” (Desktop version) Portfolio Categories does not fit and are cut off (( Where can i find where to fix this problem? Thank you!
Hi. To investigate this further, could you please open a ticket using the Theme Help button inside your WordPress Dashboard?
Or please open a ticket on hello@pixelgrade.com and provide us with more details so we can help you.
Thanks,
Alexandru
Hi. I have a strange problem with a masonry-style gallery. There is a huge gap at the bottom of the page between images. Please take a look https://www.vk-photography.org/lens_galleries/photos/. Can somebody try to help me to solve this? Thank you …
I will just like to my gallery loks like in your demo https://demos.pixelgrade.com/lens/gallery/masonry-gallery/
Hey, Vojislav.
We are already in touch regarding this via email. Let’s continue there.
Thanks,
Alin
Hi Alin,
You are not giving me any solution via email …
Thank you
[ Question PRE ORDER ] Hi in your profile it says that your theme is compatible with wordpress up to version 5.1 so it is not compatible with current versions of wordpress? Which theme does the editor use?
Hi, Hey there,
First, I’m happy to hear that you are interested in our theme. This keeps our wheels spinning in the long run.
Regarding the compatibility question, the Lens theme works perfectly with the latest version of WordPress, so there’s nothing to worry about.
Here’s the full changelog — https://wupdates.com/lens-changelog.
Thanks,
Alexandru
Hi, I have to install your theme on a sub-folder of a website which I will then have to migrate to the main address. How do I license the theme? can I activate the same license on the sub-folder installation and on the main site having assistance? I would like to understand how to behave because I would not want to lose your assistance
Can anyone from support answer my previous question regarding your lens theme? Thanks
Hey!
Sorry for the delayed reaction here. To get assistance, I recommend reaching out via email (hello@pixelgrade.com).
Yes, you can activate the license on a sub-domain first and then deactivate it there to activate it again on the main site. There’s no problem with that.
If you wan to get lifetime support, you need to purchase the theme from our shop at pixelgrade.com.
Alin
hi, i try to update the theme.. but they said my api key is not correct… i have this permissions… JavaTHNO This token has access to:
View and search Envato sites Download your purchased items Verify purchases of your items
after that went to update api in theme options -> utilities , but dosent work
any idea? :c
Hey!
I sent a reply to your message, please check your Inbox and let’s continue via email.
Thank you,
Alin
Hi, how I can create a contact page as in your demo:https://pixelgrade.com/themes/lens/preview/?market_ref=envato? With 2-3 columns for 2-3 cities and full page? When I follow the documentation given, I have a very basic page, left handed and with only one column. Thank you for your help.
Hey!
For support, please contact us via email to hello at pixelgrade dot com, or use the Theme Help button inside your site dashboard to open a support ticket.
Thank you,
Alin
hello is this built with elementor? or how the editing of the structure is carried out. regards
Hi,
The theme is not built with Elementor. Even if the Elementor plugin and other drag and drop plugins are compatible with our theme, It’s not recommended to use them on pages with dynamic content like Homepage.
However, to understand how the homepage is created, read the article below:
Creating the “Home” Page (Front Page)
If you have more questions, please send them all via email to hello@pixelgrade.com.
Stay safe,
Alexandru
I can’t update the theme. it says that the packcage is not available
Hey!
Please contact us privately, using the Theme Help button and opening a support ticket, direclty in your site dashboard, or via email to hello at pixelgrade dot com.
Alin
Hi, thank you for great theme. But i have a problem – “Filter” doesn’t work in web version, but works in mobile version. How can i fix this? Thank you!
Hi,
We are aware of that and we’re still working on it, so a new theme update with a fix will be released soon.
Hang tight,
Alexandru
I have the lastest wordpress and theme and PAGES WON’T LOAD, just a circle loading constantly in the top right. only the front page SOMETIMES loads. is there anything I can try?
Hey there,
Sorry to hear that!
Can you please send us more detail about this via email at hello@pixelgrade.com?
Everything that might help me to better understand would be great.
Thank you,
Alexandru
is it possible to use elementor to build a different header ?
Hey there,
I’m sorry for the delayed reaction here,
To be honest, I don’t think you can build a different header with the Elementor plugin, to achieve that, some custom work will be involved. Aldo, you can use this page builder with no problem, as long as you don’t use it on pages with dynamic content, like homepage, listings archive or blog. Learn more.
If you have more questions, please send them all via email to hello@pixelgrade.com
Stay safe,
Alexandru
your live demo’s don’t work at all, looks like a disaster hit
Hey there,
Sorry for the massive delayed response.
Most probably there was a temporary server-related issue. Please try again and if you still have troubles accessing the demo site, contact us to hello@pixelgrade.com
Stay safe,
Alexandru
Hello! This page doesn’t draw properly on Safari, the text overdraws on itself. Any chance an update will be coming soon? https://demos.pixelgrade.com/lens/gallery/masonry-gallery/
Hi,
To be honest, I’m not sure where the issue is appearing. Can you please send us more detail about this via email at hello@pixelgrade.com?
Everything that might help me to better understand would be great.
Thank you,
Alexandru
