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I Bought Lens theme on 27-07-2014 and always worked like a charm. Since the last update of WP (4.8.1) en all it’s plugins, simple default content pages with just some text are not working anymore. Left column is shown, but no menu items. Right side is white. Switching to one of WP’s default themes will show default content again,
My question, do I need to renew my support for this, or do I need to buy a new theme?
Please forget my comment above. The auto updater of the theme is not working anymore. Because of this, the theme wasn’t update. It gave the message that theme lens can’t be found.
I recommend taking a look at the following article, it shows you how to update the theme — Updating the theme.
Hello, is this theme compatible with PHP 7? Thanks
There’s no problem with Lens theme on PHP 7, it’s actually recommended.
We’re excited to announce that LENS is running GREAT and an UPDATE is now available!
View the full changelog here. Enjoy!
*People that already bought this theme will be able to auto-update for FREE !
We are making a custom homepage using columns shortcode, please guide how to remove/adjust margin between concurrent columns and rows. we want to implement zero spacing.
Page can be viewed at http://www.rightshop.pk/index.php/new-homepage/
It seems that some custom work is needed to get what it that way. The good news is that you can do it more easily, using some theme’s options for galleries. Please find out more about that – Managing Galleries
Hi Alin, Thanks for getting in touch. Are you pointing towards “adding external links to gallery”? Actually what we want is to navigate to menu pages & few external links through gallery tiles.
please guide on this, Thanks.
I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket using the Theme Help button inside your WordPress Dashboard and let me know about your struggles.
I wonder if it would be possible for one of the squares in the Home menu to be an external link (when you click directly on the square).
If the answer is yes, I’ll renew my support for the solution.
Sorry for the delayed reaction here. Not sure exactly what squares from the Home menu are you talking about. However, if you just want to give a menu item an external link, that’s pretty simple. When editing the menu, just make sure that “Link target” option is checked under “Screen Options” tab so you will get the option under the menu item to open it in a new window.
Thanks Alin, maybe this image can explain it better.
The web is www.airspotters.org and go to recommended links (bottom left menu)
Sorry for my delayed reaction here. Yes, you can do that. You need to create a grid gallery and add an external link for each picture (screenshot.). If you need further assistance, please open a ticket via Pixelgrade Care.
Thank you very much Alin, very easy! I was obsesed with project, not gallery.
Actually I have the portfolio as the homepage. Now I would like to have a full width slideshow as a homepage and the portfolio seperately to show through navigation bar in menu. But if I do so, the portfolio does not show about half of the projects. No filters activated. Do you have an idea?
I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket via Pixelgrade Care and let me know about your struggles.
i bought this theme and none of the required plugins work and keeps saying the “Something went wrong with the plugin API.” i need an urgent fix. also everytime i try to use the theme it throws me out of wordpress
Please make sure that you are using the latest WordPress version. If the problem persists, send me a message to firstname.lastname@example.org and I will take care of it from there.
I’m a long term user for this theme.
From some months I’ve got an issue with the proof galleries.
When I create a proof gallery, if I click on the thumb the picture doesn’t open in a lightbox window but as a full screen in the browser, so I can’t see anymore the arrows or the cross to come back and I have to push on the GO BACK button on the browser.
Is there some option that I wrongly selected that modifies the p galleries?
I’m sorry for the delayed response here, for some reason I missed it, my bad.
In order to better investigate this further, can you please open a ticket using the Theme Help button inside your WordPress Dashboard?
thanks for reply, I followed the instructions here https://pixelgrade.com/get-support/ but I couldn’t fine the dashboard on my website, maybe is another issue. I sent an email I hope to have a quick reply. all the best
In DASHBOARD i get this message with Chrome and Internet explorer browser
“Your theme (Lens) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
Please update online-documentation.txt file in documentation folder: Knolwledge Base, Installation and Setup video, Open a new ticket go to the same documentation url.
You changed the way to open a ticket without updating on doc and on this website.
There is no video about Installation and Setup video.
On pdf doc there is this youtube url that is not working; https://www.youtube.com/watch?v=kLfYtgYqwMs
I tried to open a ticket too but I got this answer: “Hang tight! We’re searching for the best results.” ???
ok I understood
As I see you have managed to open a ticket. We’ll get back to you as soon as possible.
I couldn’t find the ticket you opened but I got your email from 2 hours ago so I think that we can continue the discussion there. I just replied you back
Hi, on IE 11, site contents do not appear properly. Is there a way to fix this?
In order to investigate this further, could you please open a ticket using the Theme Help button inside your WordPress Dashobard?
My team have been putting in tickets via the “Theme Help” button but we’re not getting any responses, or any email confirmation with a ticket ID. It’s been several weeks now, maybe more than a month.
I’m sorry for the delayed response due to the weekend. I can find only one ticked opened from this email address celeste.*...email@example.com. Please send us a message to firstname.lastname@example.org.
Hi, yes, we did send separate emails in regards to these issues (to that email address) on 10/18/17 and 10/19/17
When in mobile or in tablet portrait, the menu header appears at the top of the screen blocking the background video playing behind it. Is there a way to fix this?
Could you attach a link to this page so I can have a look at it, please?
why does your theme now say:
Sorry, you are not allowed to customize this site.
I want to make:
background-image: linear-gradient(#242423 5%, #242423 91.66%, transparent 91.66%, transparent);
background-image: linear-gradient(#242423 5%, #242423 91.66%, rgba(0, 0, 0, 0) 91.66%, transparent);
(hide the little lines on the left of the menu bar- or make same color as menu)
thanks in advance.
To find out in what circumstances you see that message, please try opening a ticket using the Theme Help button inside your WordPress Dashboard.
Hi there are some plug in and other issues
Disabling pixlikes causes
Parse error: syntax error, unexpected ’<’ in /tmp/theme_temp_setupj4myho on line 2
I couldn’t find any other option than disabling the plug in to remove likes since the likes count cannot be changed, if there is please let me know.
Client link doesn’t work properly
Instead it tries to open the client link within portfolio which results in,
“Oops! That page can’t be found.”
Is there a way to solve this? I see that its been discussed 4 years ago, is there an update on this?
Not sure why are you getting that error when disabling PixLikes plugin. Can you please open a ticket using the Theme Help button inside your WordPress Dashboard to investigate that further? Until then you can hide it from your visitors using the following CSS:
As for the other question – please try to flush the permalinks, by going to Settings → Permalinks and simply hit the Save button.
Thank you I’ll sure open a ticket, flushing the permalinks doesn’t solve the situation you can check at www.sayginsoher.com simply click on any post then you’ll find the client link at the bottom. I’m not sure what I’m doing wrong.
I understand now. However, we’ll take a look at that too when you will open the ticket.
It has been a while I didn’t hear anything from my tickets
I’m sorry, but I didn’t get your tickets. Could you please tell me what email address to you have, so I can check the status?
hi, nice theme. i have a question for you. i want to show the facebook like / share button on every picture in gallery like portfolio. do you have me how to do that?
which plugin that help me to show the facebook like/share button on picture in gallery?
I’m happy to hear you like our theme. However, there’s no built-in option to place a share button on the individual image, sorry. You can try to find some plugins, but I’m not sure if there’s something like that.
I cant really manage the theme very well. Is there any tutorials about how to customize Lense well?
You can find the entire theme’s documentation here — https://pixelgrade.com/docs/lens/
If there’s anything specific you’re struggling with, just let us know by simply opening a ticket using the Them Help button. Read more about that – https://pixelgrade.com/get-support/
Hi the great team,
Your theme is… great. Really.
Is Lens compatible with wordpress 4.9 ?
Two lacks about your theme according to me:
-1/ A fullscreen autoplay video
-2/ The way to work the full width slider. The images from the edges will still get a percent of the screen and cut from the middle image.
Indeed, the slider is made to display the nearby images and remove from the middle on if needed. It’s very sad.
I think if we have FULL WIDTH and FULL HEIGHT with no space…your theme would be exceptional. Is-it possible ?
For example as this theme: https://goo.gl/L1siZW
I use in this moment the option FULL WIDTH but the images ’s height are truncated. It’s very sad, specially on mobile.
Have a good day.
From our tests so far, the theme is compatible with WordPress 4.9 but I recommend to wait for the update when we’ll officially announce that.
To be honest, I think it’s the first time when somebody asks for full-screen autoplay video. We’ll think about that, but can’t promise anything yet.
As for the full-width gallery, I’m afraid that I don’t understand exactly the problem you’re facing since can be seen that the images are displayed completely. Please have a look, for instance, at the 4th image from this slider and see the image alone, too.
However, it’s good to know that we’re trying to keep this channel for pre-sales question and for any other questions I recommend opening a ticket using the Theme Help button inside your WordPress Dashboard.
Also, we have another awesome theme that might be interesting to what you’re looking for, please check Fargo.
Thanks Alin for your response.
The problem 2/ is concerning the mobile version. In this case, the images are not displayed completely. For example as this theme: https://goo.gl/L1siZW
I’m sorry for the big delayed response. Somehow I missed your message, my bad.
I checked the provided link but there’s another theme activated. If you still need assistance, please open a ticket using the Theme Help button inside your WordPress Dashboard, or send us a message to email@example.com
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