pixelgrade

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1351 comments found.

theming

theming Purchased

Hi,

I Bought Lens theme on 27-07-2014 and always worked like a charm. Since the last update of WP (4.8.1) en all it’s plugins, simple default content pages with just some text are not working anymore. Left column is shown, but no menu items. Right side is white. Switching to one of WP’s default themes will show default content again,

My question, do I need to renew my support for this, or do I need to buy a new theme?

Regards, Peter

theming

theming Purchased

Please forget my comment above. The auto updater of the theme is not working anymore. Because of this, the theme wasn’t update. It gave the message that theme lens can’t be found.

Regards, Peter

Hi Peter,

I recommend taking a look at the following article, it shows you how to update the theme — Updating the theme.

Thank you,
Alin

Hello, is this theme compatible with PHP 7? Thanks

Hi,

There’s no problem with Lens theme on PHP 7, it’s actually recommended. :)

Best,
Alin

We’re excited to announce that LENS is running GREAT and an UPDATE is now available! :superbashfulcute: :superbashfulcute:

VERSION 2.4.9   (August 23th 2017)

Enhancement

  • Small improvements to the auto-update process.
Fixes
  • Updated WooCommerce templates for the 3.1.2 version.
  • Fixed PixCodes activation via Pixelgrade Care.

View the full changelog hereEnjoy!

*People that already bought this theme will be able to auto-update for FREE !

Hi, We are making a custom homepage using columns shortcode, please guide how to remove/adjust margin between concurrent columns and rows. we want to implement zero spacing.

Page can be viewed at http://www.rightshop.pk/index.php/new-homepage/

Hi Alin, Thanks for getting in touch. Are you pointing towards “adding external links to gallery”? Actually what we want is to navigate to menu pages & few external links through gallery tiles.

please guide on this, Thanks.

Hi,

I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket using the Theme Help button inside your WordPress Dashboard and let me know about your struggles.

Thank you,
Alin

Hi, I wonder if it would be possible for one of the squares in the Home menu to be an external link (when you click directly on the square).

If the answer is yes, I’ll renew my support for the solution. Thanks Manuel

Thanks Alin, maybe this image can explain it better.

https://www.dropbox.com/s/wdqj7nedvgn0p5n/Sin%20t%C3%ADtulo-1.jpg?dl=0

The web is www.airspotters.org and go to recommended links (bottom left menu)

Hi,

Sorry for my delayed reaction here. Yes, you can do that. You need to create a grid gallery and add an external link for each picture (screenshot.). If you need further assistance, please open a ticket via Pixelgrade Care.

Thank you,
Alin

Thank you very much Alin, very easy! I was obsesed with project, not gallery. Manuel

Actually I have the portfolio as the homepage. Now I would like to have a full width slideshow as a homepage and the portfolio seperately to show through navigation bar in menu. But if I do so, the portfolio does not show about half of the projects. No filters activated. Do you have an idea?

Hey,

I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket via Pixelgrade Care and let me know about your struggles.

Thank you,
Alin

i bought this theme and none of the required plugins work and keeps saying the “Something went wrong with the plugin API.” i need an urgent fix. also everytime i try to use the theme it throws me out of wordpress

alin-clamba

alin-clamba Author Team

Hi,

Please make sure that you are using the latest WordPress version. If the problem persists, send me a message to hello@pixelgrade.com and I will take care of it from there.

Thank you,
Alin

cleaelle

cleaelle Purchased

Hello,

I’m a long term user for this theme. From some months I’ve got an issue with the proof galleries. When I create a proof gallery, if I click on the thumb the picture doesn’t open in a lightbox window but as a full screen in the browser, so I can’t see anymore the arrows or the cross to come back and I have to push on the GO BACK button on the browser.

Is there some option that I wrongly selected that modifies the p galleries?

many thanks S.

alin-clamba

alin-clamba Author Team

Hi,

I’m sorry for the delayed response here, for some reason I missed it, my bad.

In order to better investigate this further, can you please open a ticket using the Theme Help button inside your WordPress Dashboard?

Kind regards,
Alin

armonicum

armonicum Purchased

Dear Pixelgrade, In DASHBOARD i get this message with Chrome and Internet explorer browser “Your theme (Lens) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

Please update online-documentation.txt file in documentation folder: Knolwledge Base, Installation and Setup video, Open a new ticket go to the same documentation url. You changed the way to open a ticket without updating on doc and on this website.

There is no video about Installation and Setup video.

On pdf doc there is this youtube url that is not working; https://www.youtube.com/watch?v=kLfYtgYqwMs

Thank you, arm

armonicum

armonicum Purchased

ok I understood :-)

alin-clamba

alin-clamba Author Team

Hi,

As I see you have managed to open a ticket. We’ll get back to you as soon as possible.

Thank you,
Alin

Hey Salvatore,

I couldn’t find the ticket you opened but I got your email from 2 hours ago so I think that we can continue the discussion there. I just replied you back :-)

Thanks,
Radu

abcspbi

abcspbi Purchased

Hi, on IE 11, site contents do not appear properly. Is there a way to fix this?

alin-clamba

alin-clamba Author Team

Hi,

In order to investigate this further, could you please open a ticket using the Theme Help button inside your WordPress Dashobard?

Thank you,
Alin

abcspbi

abcspbi Purchased

My team have been putting in tickets via the “Theme Help” button but we’re not getting any responses, or any email confirmation with a ticket ID. It’s been several weeks now, maybe more than a month.

abcspbi

abcspbi Purchased

When in mobile or in tablet portrait, the menu header appears at the top of the screen blocking the background video playing behind it. Is there a way to fix this?

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