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Does this template’s shop have the ability to easily integrate with printful like Timber?
Lens does not have a direct integration with Printful, but the Printful service has a direct integration with WooCommerce that seems to do the job. Please read this: https://www.printful.com/integrations/woocommerce
I clicked on one your images that shows demos and it took me to PORN
This definitely should not happen. Do you remember where exactly you encountered this?
Hi, I’d like to use my own fonts. Is there an easy way to do this? I suppose I will have to upload the .woff and the CSS files to the server, and then tweak the @font-face CSS. Any suggestions?
Thanks in advance!
You can use your own fonts, there are a few possible ways to do that. For more details, please contact us via email.
I tried to hide Gallery Title on image but it doesn’t work even after setting title box hide option. can you please help me out with this.
I am sorry for the big delayed reaction here. We provide support via email only. So please drop a line and we’ll take it from there.
When I upload to a proof gallery, the thumbnails are slightly different color then the actual photos, like muted and a little color shift. what is going on?
Also it doesnt matter what size I choose, like thumbnail, medium etc, it never changes
Forgot to say, its a new thing, the colors were fine for a long time, prob since last update.
UPDATE: it seems it was the color profile in Lightroom when exporting, it was pro photo, I changed it to SRGB and re exported and problem fixed.
I’m sorry for the delayed response.
Happy to hear that you’ve figured it out. Great job!
Hi, i have a problem, anyone can help me?
In “Filter” (Desktop version) Portfolio Categories does not fit and are cut off ((
Where can i find where to fix this problem?
Hi. To investigate this further, could you please open a ticket using the Theme Help button inside your WordPress Dashboard?
Or please open a ticket on firstname.lastname@example.org and provide us with more details so we can help you.
Hi. I have a strange problem with a masonry-style gallery. There is a huge gap at the bottom of the page between images. Please take a look https://www.vk-photography.org/lens_galleries/photos/. Can somebody try to help me to solve this? Thank you …
I will just like to my gallery loks like in your demo https://demos.pixelgrade.com/lens/gallery/masonry-gallery/
We are already in touch regarding this via email. Let’s continue there.
You are not giving me any solution via email …
[ Question PRE ORDER ] Hi in your profile it says that your theme is compatible with wordpress up to version 5.1 so it is not compatible with current versions of wordpress?
Which theme does the editor use?
Hi, Hey there,
First, I’m happy to hear that you are interested in our theme. This keeps our wheels spinning in the long run.
Regarding the compatibility question, the Lens theme works perfectly with the latest version of WordPress, so there’s nothing to worry about.
Here’s the full changelog — https://wupdates.com/lens-changelog.
Hi, I have to install your theme on a sub-folder of a website which I will then have to migrate to the main address. How do I license the theme? can I activate the same license on the sub-folder installation and on the main site having assistance? I would like to understand how to behave because I would not want to lose your assistance
Can anyone from support answer my previous question regarding your lens theme? Thanks
Sorry for the delayed reaction here. To get assistance, I recommend reaching out via email (email@example.com).
Yes, you can activate the license on a sub-domain first and then deactivate it there to activate it again on the main site. There’s no problem with that.
If you wan to get lifetime support, you need to purchase the theme from our shop at pixelgrade.com.
hi, i try to update the theme.. but they said my api key is not correct… i have this permissions…
This token has access to:
View and search Envato sites
Download your purchased items
Verify purchases of your items
after that went to update api in theme options -> utilities , but dosent work
any idea? :c
I sent a reply to your message, please check your Inbox and let’s continue via email.
Hi, how I can create a contact page as in your demo:https://pixelgrade.com/themes/lens/preview/?market_ref=envato?
With 2-3 columns for 2-3 cities and full page? When I follow the documentation given, I have a very basic page, left handed and with only one column. Thank you for your help.
For support, please contact us via email to hello at pixelgrade dot com, or use the Theme Help button inside your site dashboard to open a support ticket.
hello is this built with elementor? or how the editing of the structure is carried out.
The theme is not built with Elementor. Even if the Elementor plugin and other drag and drop plugins are compatible with our theme, It’s not recommended to use them on pages with dynamic content like Homepage.
However, to understand how the homepage is created, read the article below:
Creating the “Home” Page (Front Page)
If you have more questions, please send them all via email to firstname.lastname@example.org.
I can’t update the theme. it says that the packcage is not available
Please contact us privately, using the Theme Help button and opening a support ticket, direclty in your site dashboard, or via email to hello at pixelgrade dot com.
Hi, thank you for great theme. But i have a problem – “Filter” doesn’t work in web version, but works in mobile version. How can i fix this? Thank you!
We are aware of that and we’re still working on it, so a new theme update with a fix will be released soon.
I have the lastest wordpress and theme and PAGES WON’T LOAD, just a circle loading constantly in the top right. only the front page SOMETIMES loads. is there anything I can try?
Sorry to hear that!
Can you please send us more detail about this via email at email@example.com?
Everything that might help me to better understand would be great.
is it possible to use elementor to build a different header ?
I’m sorry for the delayed reaction here,
To be honest, I don’t think you can build a different header with the Elementor plugin, to achieve that, some custom work will be involved. Aldo, you can use this page builder with no problem, as long as you don’t use it on pages with dynamic content, like homepage, listings archive or blog. Learn more.
If you have more questions, please send them all via email to firstname.lastname@example.org
your live demo’s don’t work at all, looks like a disaster hit
Sorry for the massive delayed response.
Most probably there was a temporary server-related issue. Please try again and if you still have troubles accessing the demo site, contact us to email@example.com
Hello! This page doesn’t draw properly on Safari, the text overdraws on itself.
Any chance an update will be coming soon? https://demos.pixelgrade.com/lens/gallery/masonry-gallery/
To be honest, I’m not sure where the issue is appearing. Can you please send us more detail about this via email at firstname.lastname@example.org?
Hello! I wanna purchase the theme but checking the demo I see that the masonry gallery doesn’t load and have some errors.
main.js?ver=1585364930:5548 Uncaught TypeError: Cannot read property ‘length’ of undefined
Is it solved yet?
Sorry for the delayed response.
From my side our demo works fine. However, I’ll ask our developers to take a closer look. Thank you for pointing that to us!
I have a masonry gallery where each image links to an outside webpage. Is is possible to remove the link icon from the image in masonry layout? Thank you!
For support questions, please reach us out via Theme Help button, or sending a message to email@example.com.
Hi We are having issue with Lens version 2.1.0. Woocomerce are not showing products on shop page once you click on back to shop link from the cart page. The products seems to be on the page but they are invisible. But when you go to home page and then click shop link on the menu the products are there. Could you please let us know what the issue might be? Thanks for your help.
I’m sorry to hear about that. However, I couldn’t replicate it on my local environment, could you please send us a message to firstname.lastname@example.org so we can investigate that further?
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