This author's response time can be up to 1 business day.
I Bought Lens theme on 27-07-2014 and always worked like a charm. Since the last update of WP (4.8.1) en all it’s plugins, simple default content pages with just some text are not working anymore. Left column is shown, but no menu items. Right side is white. Switching to one of WP’s default themes will show default content again,
My question, do I need to renew my support for this, or do I need to buy a new theme?
Please forget my comment above. The auto updater of the theme is not working anymore. Because of this, the theme wasn’t update. It gave the message that theme lens can’t be found.
I recommend taking a look at the following article, it shows you how to update the theme — Updating the theme.
Hello, is this theme compatible with PHP 7? Thanks
There’s no problem with Lens theme on PHP 7, it’s actually recommended.
We’re excited to announce that LENS is running GREAT and an UPDATE is now available!
View the full changelog here. Enjoy!
*People that already bought this theme will be able to auto-update for FREE !
We are making a custom homepage using columns shortcode, please guide how to remove/adjust margin between concurrent columns and rows. we want to implement zero spacing.
Page can be viewed at http://www.rightshop.pk/index.php/new-homepage/
It seems that some custom work is needed to get what it that way. The good news is that you can do it more easily, using some theme’s options for galleries. Please find out more about that – Managing Galleries
Hi Alin, Thanks for getting in touch. Are you pointing towards “adding external links to gallery”? Actually what we want is to navigate to menu pages & few external links through gallery tiles.
please guide on this, Thanks.
I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket using the Theme Help button inside your WordPress Dashboard and let me know about your struggles.
I wonder if it would be possible for one of the squares in the Home menu to be an external link (when you click directly on the square).
If the answer is yes, I’ll renew my support for the solution.
Sorry for the delayed reaction here. Not sure exactly what squares from the Home menu are you talking about. However, if you just want to give a menu item an external link, that’s pretty simple. When editing the menu, just make sure that “Link target” option is checked under “Screen Options” tab so you will get the option under the menu item to open it in a new window.
Thanks Alin, maybe this image can explain it better.
The web is www.airspotters.org and go to recommended links (bottom left menu)
Sorry for my delayed reaction here. Yes, you can do that. You need to create a grid gallery and add an external link for each picture (screenshot.). If you need further assistance, please open a ticket via Pixelgrade Care.
Thank you very much Alin, very easy! I was obsesed with project, not gallery.
Actually I have the portfolio as the homepage. Now I would like to have a full width slideshow as a homepage and the portfolio seperately to show through navigation bar in menu. But if I do so, the portfolio does not show about half of the projects. No filters activated. Do you have an idea?
I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket via Pixelgrade Care and let me know about your struggles.
i bought this theme and none of the required plugins work and keeps saying the “Something went wrong with the plugin API.” i need an urgent fix. also everytime i try to use the theme it throws me out of wordpress
Please make sure that you are using the latest WordPress version. If the problem persists, send me a message to firstname.lastname@example.org and I will take care of it from there.
I’m a long term user for this theme.
From some months I’ve got an issue with the proof galleries.
When I create a proof gallery, if I click on the thumb the picture doesn’t open in a lightbox window but as a full screen in the browser, so I can’t see anymore the arrows or the cross to come back and I have to push on the GO BACK button on the browser.
Is there some option that I wrongly selected that modifies the p galleries?
I’m sorry for the delayed response here, for some reason I missed it, my bad.
In order to better investigate this further, can you please open a ticket using the Theme Help button inside your WordPress Dashboard?
In DASHBOARD i get this message with Chrome and Internet explorer browser
“Your theme (Lens) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
Please update online-documentation.txt file in documentation folder: Knolwledge Base, Installation and Setup video, Open a new ticket go to the same documentation url.
You changed the way to open a ticket without updating on doc and on this website.
There is no video about Installation and Setup video.
On pdf doc there is this youtube url that is not working; https://www.youtube.com/watch?v=kLfYtgYqwMs
I tried to open a ticket too but I got this answer: “Hang tight! We’re searching for the best results.” ???
ok I understood
As I see you have managed to open a ticket. We’ll get back to you as soon as possible.
I couldn’t find the ticket you opened but I got your email from 2 hours ago so I think that we can continue the discussion there. I just replied you back
Hi, on IE 11, site contents do not appear properly. Is there a way to fix this?
In order to investigate this further, could you please open a ticket using the Theme Help button inside your WordPress Dashobard?
My team have been putting in tickets via the “Theme Help” button but we’re not getting any responses, or any email confirmation with a ticket ID. It’s been several weeks now, maybe more than a month.
When in mobile or in tablet portrait, the menu header appears at the top of the screen blocking the background video playing behind it. Is there a way to fix this?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $31.50
This item is licensed 100% GPL.
Power Elite Author
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work