pixelgrade supports this item


This author's response time can be up to 1 business day.

1367 comments found.

Hi, a pre-purchase question: Is it possible to change the slider’s height of the portfolio ‘Full Width Slider’ template? My photos are primarily vertical/portrait so I would like to be able to maximise the height to almost full page and then have the text below when scrolling down. Is this possible? If so, how do I do it? Thanks!

Hi! You would need to do some javascript changes in order to achieve that – unfortunately this kind of custom work is outside of our support scope as stated on our Support Policy Anyway – it shouldn’t be hard for a developer to make that change. Thanks!

Hi. I’m a photojournalist – captions are important to my images. How does this theme handle that? I’d like it to be as well designed as the rest of the theme, in terms of typography and placement options. Thanks for letting me know before purchase.

Hi Kasper and thank you for your interest! Captions are overlaid on images and you can find some examples here: http://bit.ly/1aD9ypx http://bit.ly/1aoLWSL and for pop-up images http://bit.ly/19Kio0W I hope it helps. Regards

Thanks mate! I’ve checked the links, and as far as I can see, all that is overlaid is the image navigation (back/forth, image number) – would it be possible to see a real text caption written in the caption field of WP media manager? Thanks

Please check the top-right corner on this page: http://bit.ly/1aoLWSL there is a title and below the text caption written in the caption field of WP media manager. Regards


Why my twitter is not displaying my last twits? I have setup all my Keys


Please open a ticket on our helpdesk: http://help.pixelgrade.com Regards

Ok, I will. thx

Hey there! My host has a “PHP FastCGI” option and I’m curious whether or not the theme would be compatible? Thanks.

Probably a backup is the safest way.

I’m happy to report that everything functions as it should. In fact, the whole website feels snappier. Cheers!

That’s cool! Congratulations

Thank you!


Can you please confirm me if your Theme is compatible with The facebook Plugin? (this one: http://wordpress.org/plugins/facebook/ ) ... I’ve been trying to get it to work, but the facebook Like and Comments don’t show on Lens theme.



Only thing is the page refresh when you change it – you can compare to our demo where are some nice transitions between page.

OK, got it .. not a big deal to me, since I use mostly the slide transition and that seems to still work fine. Thanks a lot for all your help. Cheers.

First of all: This Theme is incredible! It´s easy to handle and looks fantastic. I really enjoyed making my website. Here is the result: www.senicer.de

But there is one “bug” I do not understand. On a Computerscreen everything looks fine, but on an iPad 2 there are some Images that could not be loaded, although they have the same size like all the others. Have you heard of that. Is there an easy way to fix it.

Anyway, thanks a lot for the theme!

Hi Senicer and I’m glad you like our theme!

Please give us more details – a link to a page where images are not loading on iPad 2 (we have this device so we can test easily).

Also would be better to open a ticket on our helpdesk: http://help.pixelgrade.com


Thanks. I have opened a ticket and wait for the answer.

Hello Pixelgrade, what an AWESOME theme! I’ve purchased the theme, but wanted to know if the demo version on themeforest is with or without the child theme. If I wanted a site to function exactly like the demo, would I have to install the child theme? And if so, how can I do that? I’ve already successfully installed the parent theme. Thank you~

Hi vincetheron and thank you for being our client! The demo version using just the parent theme. Child themes are best when you want to edit parent theme functionality. Thanks

Finally I purchase a wonderful theme

Congratulations!! :D

I just purchased your theme and was wondering if I can remove the ”-” that appears in the LEFT sidebar next to the menu titles. Please let me know. Thanks!

Just go to Theme Options – Style – Custom CSS and add this snippet:
.site-navigation>li, .site-navigation--main { 
       border: none;  
For other issues please use our helpdesk: http://help.pixelgrade.com Thanks

Dear Pixelgrade Team, I recently bought the Lens theme and I am wondering if it is possible to get the main menu from the left side to the top. Just like in your Bucket theme. What I would love to archive would be something like http://laurentnivalle.fr/new/ . Maybe I just dont find the right button in the options. Your help would be appreciated! Thank you very much!

Hi Andi and thank you for being our client! Unfortunately as you didn’t find anything advertised in our demo preview, the navigation have a fixed position and there isn’t an option to change that. Sorry about this situation but that’s how this theme was designed and many details are related to the left sidebar. Regards

Hello, the Theme ist awesome! I want a RSS-Feed Icon in the Social Icon, is this possible? Thanks for your support. Cheers, Tobi http://tobiebel.de

The RSS Icon is present in the latest update :)

Oh Thanks so much! tobiebel.de/feed is now available ;-)


kbd Purchased

Hi, can you take a look for ticket number: 2915. Thank you.

Best, Chris.

Sure! Regards

Congrats! This theme is all I need. There were some problems but I managed somehow to solve them. The only thing that remain is this: Display on some computers, no matter what browser is used: http://goldmidas.eu/1.jpg and http://goldmidas.eu/2.jpg

Thanks for this beautiful theme!

Windows 7 32bit, 1280×800, all browsers installed (Opera 18.0, Chrome 31.0.1650, Firefox 26.0).

So did you test it in Chrome and get the second image? If yes, can you please open a ticket on http://help.pixelgrade.com

Thank you. Ticket opened. Meanwhile, I’ll try to figure it what’s wrong.

Lens is a fantastic theme, but moreover Pixelgrade’s support is really excellent. I’ve purchased two of their themes (Lens and Bucket) and have received great service for both themes as I’ve set them up.

No brainer: 5 stars.

Thank you so much for your kind words!

Hey Pixelgrade team! Something is messed up with the blog/journal … when you change the browser size the posts end up getting squished in size rather than adjusting accordingly … this is a BIG problem.

Could you direct me to an old version of the theme to downgrade to please?


Yes – we solved and the fix will be present in the today update. Thanks

Awesome can’t wait! (received a few more e-mails from visitors letting me know)

The fix is present in the latest update. Cheers


C´mmon guys, plz, I have 2 opend tickets months ago, and still are not solved

http://help.pixelgrade.com/support/discussions/topics/44868 http://help.pixelgrade.com/support/tickets/2902


ok. thx. Hope oyou can solve the other target_blank ticket.


Thx, target_blank solved :D Hope we can solve the Twitter issue :D

Hello, I need to show portfolio categories on a per page basis. Right now it looks like you can only have the portfolio show all categories on a single page. I was really hoping that when you would select the Portfolio them, it would ask which category I would like to display…

Same with the blog template. I have a client that has many different categories of photos and they want to show them on a per page basis instead of being restricted to just one page.

Thank you for any assistance and great theme.

Hi Mach,

You can use Category pages for both Portfolio Projects and Blog (eg. http://bit.ly/1a2Vm7g ) You can add them through the Menu.



I don’t understand why when i’m on the journal i can’t go before the page 2 (http://www.matthieupegard.com/page/2/), there is just “previous page” and link to the page 2 anyway without “recent page”. On this page i’m locked on it and can’t move throw. While when i’m on a category journal, there is no problem, i could move between “recent page” and “previous page” (http://www.matthieupegard.com/paysage-urbain/page/2/).

If you could help me :)

They are ever on that kind of permalink.

Even if i try to select just 2 articles on home, there is still just 2 pages visibles … Maybe you can try with your demo journal if you put just 2 articles on the home screen ?

Hi. Could you open a ticket on help.pixelgrade.com with this problem and with WP admin access so we can investigate and see what is happening? Thanks.

It’s the ticket #2988

This might be possibly the best theme I’ve ever used in my life. Quick question, I can’t seem to find the css line to change the color of the yellow rollover on a product photo in the shop. It’s still yellow.


Hi, Please open a ticket on help.pixelgrade.com and we will help you. Thank you for your appreciation.