The theme looks nice and it worked for me for some time. The customer support was also good. However if you want to change the layout of the webpage you will have to look for a different theme as the possibility of customization is limited - and it is not a cheap theme.
First, thank you for taking your time and writing a short feedback. I appreciate that. I'm sorry hear that you've been facing difficulties setting up your theme, but please note that we're always happy to help, maybe there was just some missunderstanding.
However, if you still look for help, don't hesitate to reach us out at email@example.com.
Without skills in CSS and HTML i do more with Google help, than support with skills
We're happy to help whenever it comes about two-three lines of CSS code, but when it's about major adjustments or compatibility styling issues with different plugins, I'm afraid we can't do much and hiring a dev or trying to find out by yourself could be a better idea.
However, I'm sorry to see that you decided to give us a 1-star rating because we didn't catch-up with all your custom requirements because of the reason exposed above, but I hope you're still enjoying Lens theme.