I send, emails, comments, i got answer one in two days, i didnt fix any of my problems. And i m not happy with suport or theme.
Is it possible that your team refound me ?
Your team have extrame slow support in 6 days i cant fix my shop,and continue with buisness…
Dear sir! i’m so sorry about my delay , could you please tell me your email
Dear, Sorry for my delay.
Please send mail to email@example.com
we will support for you
Unfortunatly my partners dont want to cooperate with your team, since, we have provide you guys with our ftp cpanel and backoffice more than 2 times, on more than 1 of your email contacts. So is it possible to get refound ?
Dear sir! i’m so sorry, we accept refund, no question in 7 days, please contact with themeforest, we accept refund
do you offer a template with product-Tabs, but which are not included?
In your demo i can see product tabs (with data-sheet, etc).
But in my bought Template i did not find the possibility to add tabs.
So – whats wrong here?!
I like the Template really much, but now I´m a bit “angry” – because i see tabs, but they are not included and no where any info that this is just for “demo” and not included..!?
ok, but i did this before – but no tabs visible.
Now i found them. So Question:
1. How to translate the tabnames? Didnt find this in translations.
2. How to add new tabs?
3. I need to use Module “EU LEGAL” but there are 2 missing hooks and i dont know how to add them.
Can you provide few mins support for this?
Dear sir! 1. tab name you can translate in LOCALIZATION > TRANSLATIONS. > Type of translation: font office feature 2. you can open file themes/LEOTHEME/sub/product_info/tab.tpl to add new in this file. 3. sorry we can not support this module, please call module author
3) But at product detail view this hook is added!
But not at Products Overview (e.g. porducts listing within category)
Dear sir! please tell me more clealry! i don’t understand
Hi, when I click on: Read rewiews, nothink happend. U can try it here:
How to fix it?
Dear sir! could you please send us email to firstname.lastname@example.org and send me ftp + back-office
I have a big problem with the “bootstrap megamenu leo” menu when I want to add a new item when I want to select the type (cms, category etc …) the central part disappears. so I can not choose the cms page or category. I tested with IE, Firefox, Chrome I have every time the same problem. So I can not build the website menu.
Could you help me?
Dear sir! That is our error, could you please send me email to email@example.com with ftp + back-office, we will upload new version of leo digital soon ..
Several days ago I sent several more message in Support, but have not received a response to the problems generated by this template …
Dear sir! i’m so sorry about our delay, could you please tell me your email, i will check it imediatly
your module bootstrap megamenu not working properly in Internet Explorer 8, is activated as soon as you enter with the mouse pointer in the drop down menu area. This is really irritating, because many of our customers are still using this old browser.
We ask for help to solve the problem that afflicts us.
Dear sir! could you please send me email to firstname.lastname@example.org, we will check it more clearly
is possible to deactivate the zoom effect of menú/submenú options?
please tell me how,
Dear sir! yes, need remove some css code, please send me email to email@example.com, my css developer will guide you
Hi guys, can you please check your support-emails?
greetings from austria
Dear sir! we are checking, we have just come back working
Hope for soon reply…
Hi, could you send me your mail address?
Ill send you in PM
Can you tell me please HOW to update your theme?
Just downloaded latest version, but dont know how to update?
Just new install? remove and then install?
thanks in advance
Dear sir! could you please tell me: you update from 1.6.x to 1.6.x or from 1.5.x to 1.6.x
First I have had 126.96.36.199 now i´ve upgraded to 188.8.131.52 and want to update theme, too
Dear sir! please wait us, we are updating template to 184.108.40.206. currently it is only working with prestashop 220.127.116.11
almost done! we will upload it tomorrow
Hi, I have problem with pagination/sorting a block layered product, some bug with .js.
Can u tell me pls, how to fix it?
Dear sir! i saw error br />
Warning: Base directory /u/tornadomobil.cz/www/cache/purifier does not exist,
please create or change using %Cache.SerializerPath in /u/tornadomobil.cz/www/tools/htmlpurifier/HTMLPurifier.standalone.php on line 15280
Please turn off error report
Yep, turn off.
Dear sir! please check: http://www.tornadomobil.cz/modules/blocklayered/blocklayered-ajax.php?id_category_layered=12&layered_price_slider=1401_12249&orderby=date_add&orderway=asc&p=2&_=1425303658348 still error. please access config/defined.ini.php
then turn on error
Now done sry
Now works? Wtf? Thx
Hi, beautiful theme, is it compatible with 18.104.22.168 ? I want to buy it but only if it compatible with prestashop 22.214.171.124,
Got update notification.
Can you confirm, this update works on 126.96.36.199?
And how to update theme correctly? Just “new install”?
Dear sir! please override module + theme folder. it will work fine with 188.8.131.52
i’ve two “big” problems with your template and i don’t know how i can resolve it.
I’ve open a ticket from your website. Ticket : PS-DIGITAL-737S4O1V16.
First problem : bug into all of my categories – http://www.hostingpics.net/viewer.php?id=899589873.jpg
Second problem : I cannot open others pages into all of my categories – http://www.hostingpics.net/viewer.php?id=690472781.jpg
Anyone ? I cannot open my store… :\
Sorry for my delay reply
we have just summer holidays
we will support for you in ticket,
Yes but when ? I repeat, i cannot open my store. I’ve two problems and i can’t resolve it.
My template is a mix of classic layout and RTL layout. French is not Arabic.
First bug : The categorie “lingerie” dosen’t work properly. I can’t open the second page (and the others) why this is “http://muse-erotique.fr/163-lingerie#/page-2” and not “http://muse-erotique.fr/163-lingerie?p=2” ?
After, my items gut bugs in categorie. Look the screen. http://www.hostingpics.net/viewer.php?id=500853bug1.jpg http://www.hostingpics.net/viewer.php?id=250170bug2.jpg
And, why i cant put the modules on the left column ? Only on the right… I ‘m putting the modules in the left hook , but it does not work.
Look your email for my FTP access and my back office account.
Dear sir! could you please wait us!
Yes but when ? My store is already open but because the template have bugs since 5 days he’s in maintenance mode..
Jesus, your support is very slow. If you dont want to fix my bugs, refund me…
Dear sir! The first, i’m support manage of leotheme. The first we are so sorry about our delay, we have just come back from vacation company in 4 days. we have just fix css problem in your site. for other problem, could you please replied in ticket sytem
for paging problem, could you please select that for all category or disable it. so paging will run fine
Theme working correctly with 184.108.40.206 ? Can I update (from 220.127.116.11)?
Dear sir! could you please wait, we will inform when template update to 18.104.22.168
Is it compatible with Prestashop Cloud ?
yes, it is compatible with prestashop cloud.
I want to use SEO-Friendly URLs. But I get to activate by 404. All product categories and gives a 404 error.
My site : www.orjinalkilif.com
Dear mate, about technical issues please send us request into our email firstname.lastname@example.org. Our developer will support you. thank you so much and have a nice day!
I bought his subject was now install on my server , installed correctly, but when I set the theme , nothing saved, for example, insert a banner image and save, not saved. and the old image disappears. I have to give any permission …
I can not even update the words of the blocks cms . does not save anything. in oil manage widgets. I want to make clear that I am doing everything in my direct online hosting Hostgator
Please send us request into our email email@example.com. Our developer will support you rightnow. Sorry for our delay. Have a nice day!
hi, what about the 1.7 version of prestashop? is this theme compatible?
Dear mate, please check our update schedule in http://www.leotheme.com/blog/updates/542-list-theme-update-into-the-latest-version-prestashop17.html. We will release Prestashop Theme 1.7 in early December. Follow us to get more information https://www.facebook.com/LeoTheme. Thank you so much and have a nice day.
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