Hello this is the umpteenth email without sending nussuna response on your part!
I have sent many emails directly to your address!!!!!!!
I have a problem I can not solve with your theme!
How do I change the order of the products in your home?
Do not read any works of magendo in the sorting criterion to assign the categories and even the default magento.
View in all three blocks is featured, bestseller, new products, older products at the top, it should do the opposite!!!!!!!
Could you kindly give me an answer because I believe it is my right as I bought the theme!
P.S. Your theme except some bag and found a nice theme, but the support is zero, virtually none!!
Pending cordial greetings
Thanks again but I solved alone again!
Again the theme and well done except for a few BUG, but the support does not exist, so if you do not have a good knowledge of Magento and how structured and a bit difficult ….
Anyway for those who were to have my own need just add this string on the pages where you want to change the order, featured.phtml – new prodotti.phtml …..
$productObj = $productObj = $cObj->getProductCollection()>addAttributeToFilter(‘visibility’, $visibility)>->getData();
$productObj = $cObj->getProductCollection()>addAttributeToFilter(‘visibility’, $visibility)>setOrder(‘news_from_date’, ‘desc’)->getData();
just add the attribute you desidere to order!
Hi, It was mentioned on forum we are on leave for a week. We are now available for further help. Thank you!!
i purchased this theme few days ago. i downloaded the theme but not able to open the installation document. can you email me the installation guide or help me install the theme
i got installation guide..i installed on vardhmanjewels.com and whole site crashed…can you please help asap…it says below error??
Please email us with site details. Thanks! !
which email address i should email…my site details are www.vardhmanjewels.com
Helloo….is there any kind of support available?? it has been 4 days now and there is no response from your side…
We are following up with you on email. Thanks!!
Actually i installed fresh magento on the site and again loaded your theme
it is still not working..it gives the same basic error or 1050 Table ‘a63_magiclogo’ already exists
i have installed magento 184.108.40.206.
Cannot view the sales icon either, where to enable it?
Hi, Please let us know more details about it. We answer it. Thanks! !
hi when i try to upload this template onto wordpress it tells me “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.” Can you please help me or give me a refund?
Hi, Theme is for Magento community version. It cannot be used for wordpress. Please use it on magento installation. Thanks!!
after install I clean cash
and have a BUG
Error app/code/community/Mdl/Magiclogo/sql/magiclogo_setup/mysql4-install-0.1.0.php” – SQLSTATE[42S01]: Base table or view already exists: 1050 Table
How do I fix these problems? You already have the issue with the fix?
magento ver. 1.8.1.
I told the developer of this template – error occurs when installed Magento table prefix/
but to know where he added a particular function. he refused!
install megento without table prefix and theme – all it’s OK!
Hello, I want to change menu color and fonts, but any change on mdl -> theme settings -> colors don’t work.
All of this config I made with “Enabled Seting” = True and False too.
I tried to change colors and flush magento cache, but don’t work.
What i cand do?
Hi, It works. Please email us with site details. So we can look into it. Thanks!!
URGENT ASSISTANCE REQUIRED
I have errors with your theme on Magento 1.8.1 – the error are:
1. Safari Crashes on iPhone 5 – website does not load
2. Previous page link on Products page returns a 404 page
3. Cannot edit and update number of products on cart page
4. Customer account login does not work – page just refreshes
Mmmm I would have expected a response by now! clearly not up to the same standard as other theme providers on here
Hi, We are from different timezones. It happens. Please email us with site details. So we can look into it. Thanks!!
Hi I have just emailed you
oh and an additional error is that the theme/site crashes on iPad aswell as iPhone
found another error… sometimes when you add to cart, it adds item to cart but when you go to cart the cart is empty.. and sometimes i get an undefined error… I have emailed you my site details yesterday, but you have not fixed the issues I am having, when are you going to fix these issues and the ones above?
I have read this and it might help you with known 1.8.1 cart error
Do you guys have any template fixes for this shopper theme… update product count in cart does not work iether and I am reading similar issues with themes developed for 1.8.1
Please read this thread http://www.magentocommerce.com/boards/viewthread/765143/P15/
Hi, We have checked your admin panel & found you have install 2 different themes in one magento panel. The issue you getting is due to another theme you using on your website. No such problem is ever reported from any user. You should use any one of theme on fresh magento. Thanks!!
I have just bought it, but can’t install?
Can you help me please!
Yes we help you. Please email us with site details. Thanks!!
If I buy this theme, could you tell me how change the picture just above Le-Santana Logo? (It’s not the logo but the “picture” above it, like two “rhombus”).
Yes, you can easily change it. I let you know. Thanks! !
I am having trouble with Featured and New Products on Home Page. They were coming and suddenly disappeared. Here is the message I am getting.
There are no products matching the selection.
I think you have not entered category ID from backend. Please make sure you have products in that category. It will work for sure. Email us with admin details for further help.
Send me your email id, since I think there isnt any issue with Category Id. Sometimes it start coming, sometime disappear. I will send the user/pwd thru email. whats your email?
Its been 3 days i sent you login details but you didnt look into this.
You havent solved my issues since last 7 days. the featured, new product has bugs. They dont show up properly, whats the logic behind them? Why they keep disappearing. If I don’t get it fixed, I will have to poorly review you.
Hello, I have already fixed your issue & also emailed you for same. can you please check your inbox. You have not set correct category ID’s. it was all in documents provided. Thanks!!
Ok, thanks, but I didnt receive other email, Can you send me the details so that I know what’s wrong for category id?
You did not entered valid category id before. Nothing was wrong.
Hi URL you sent is not working for me. Please send correct one & details to site via email. Thanks!!
Hello, really nice theme! My question is: how do I manually edit the top menu? Is there a backend option or do i have to edit the code?
If you want add menu manually yes you may need to edit code.
Hello, can I change from “Full screen layout” to “Box layout”?
Hi, there is setting in MDL theme options. You can set layout from there. Thanks!!
Customer Login isn’t redirected after account login. The page returns back to the login page and doesn’t go to the account dashboard. Please help
Hi, Theme has been updated for this. Please download updated package from TF. Thanks!!
How do I get the updated package? Also, How would I install it or update my site without breaking it?
Can you respond to my emails. I need these fixes done asap
Where is the updated Package? I do not see anywhere on the page where it says “the updated install package”?
You can get updated package in download section of your account. The one you getting is updated.
Can you specify which files you updated for customer login? not just the app folder, i need to know specifics please
Hi, For customer login please update files in template > persistent folder. Thanks!!
The “return to previous” button is crashing all the time. I need to know which file I need to update from your new package as well as the arrows for next product do not work for the first product in any category. Please help asap
Please update catalog > product > view.phtml
I have updated the view.phtml file. That did not fix anything. The exact same problem. Problem 1: The Return To Previous button crashes constantly. Problem 2: the arrows for previous product and next product do not work and just refresh the same page. How is it a fix if these files are created in OCT. 2013??? Please respond ASAP
Hi, It has nothing todo with file creation. Files has been update as you see on demo it works fine. Please email us with your site admin & ftp details. So we can look into it. Thanks!!
Customer is getting a collapsed checkout page. Only one customer is dealing with this issue. Do I need to update a certain checkout file?
Hi, Please email us site admin & ftp details. So we can look into it. Thanks!1
When I click “activate theme” I get a 404 not found error. Please help!
Please download update package for this. We have updated it 2 days back. Email us for further questions. Thanks.
I bought the theme le-santana and am having trouble getting enable review on the products please could help me in this matter?
With the default theme magento review the product works normally
I am using magento 1.8
Can you please email us with site admin and ftp detail so we can help you.
I solved with link:
Can I edit / delete button “Contact us” in the navigation bar?
Hello, I have another question …. I do not get to customize “Custom Menu” .... the “Custom Menu” disappeared from navigation menu.
Hi, You can find code for CustomMenu in document. You need to create static block for that. Please email with site admin details. So we can make it for you. Thanks!!
Hi Guys, we´ve got the same issue with the Map not being displayed on contact us page. Obviously it has been solved. Could you tell me what i need to do to fix this issue.
Hi, Please email us with your admin details. We look into it. It works fine with our demo please check. Thanks!!
Hey guys! Sent you an email via http://themeforest.net/user/koolthememaster with backend credentials… still got no reply regarding the contact us issue. please send me feedback. best regards
HI, We are looking into it right now. Update you once its done. Thanks!!
Hey Guys Thanks! It´s working fine now!
I want to disable the default slider on the home page, and use another slider.
1. How can I disable the slider completely?
2. How can I show the other slider in the same position on the home page?
OK. I’ve manged to configure it the way I wanted (no text or buttons). However, I’ve one major issue: my website loads very fast, but the banner loads after 5 seconds. I tried “SmartSlider2”, and it loads within 1 second. Is there a way to make it load better (I’m using a fast server)? If not, how can I place “SmartSlider2” in the same position in order to replace the slow loading banner?
Use compressed image for your home slider & for placing smartslider please email us using contact form. Thanks!!
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